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“Great staff, great service”
Review of Novotel Semarang

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Novotel Semarang
Ranked #8 of 68 Hotels in Semarang
Reviewed November 23, 2013

Was there for business, a very good location in the city central. I was not expected an extra ordinary service. But all the staff was so friendly, always greeted you with smile and the receptionist in the restaurant where i went for breakfast called me by name.. This is ver good. I know that when i entered the restaurant she will asked for my room number and she must be checked my name.. So when i left, she said, thankyou ms vanda, have a good day!.. Btw, all the staff in that restaurant is genuinly friendly...and good variety of food

  • Stayed: September 2013, traveled on business
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Thank Vanda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerNOV, General Manager at Novotel Semarang, responded to this reviewResponded February 5, 2014

Dear Vanda,

Thank you for choosing Novotel Semarang and taking the time to convey your feedback with us.

It was certainly our pleasure to have you as our guest and I am most delighted to learn that you have thoroughly enjoyed your stay with us. It is always a pleasure to read specific positive comments about our staff.

Thank you again for sharing your experience and we look forward to welcoming you back and to serving your future lodging needs.

Sincerely,
David Lane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 22, 2013

It is not often you get to review hotels opposite each other particularly when they are virtually of the same caliber.
Novotel Semarang sits directly opposite Corwne Plaza Semarang, the subject of my last review.
While eagerly writing my thoughts about the Novotel, I cannot help but compare the two.
Staff members are friendly, willing and available in both hotels but that is a common denominator in Indonesian hotels irrespective of the stars they are awarded.
At Novotel Semarang, the staff members made it a point to remember my name just two days after my check in.
While the breakfast is slightly better at Crowne because of the selection of fresh breads, there was excellent service at morning coffee at the Novotel.
In the room I missed the fluffy white bathrobes and that great bed found at Crowne. While Novotel provided a pair, the printed cloth robes did not take my fancy.
The room was spacious enough but the low bed, although comfortable, did not fit the profile of the room.
The evening cake delivered at turndown time was a nice touch, I thought.
The lift recognised the floor when the room key was inserted. This high-tech feature first time for me in a hotel.
Down in the lobby, the Citrus Lounge is a pleasant place to spend an evening. The acoustic band “New Ansa” plays on Thursdays and harmonise beautifully without the need for microphones or electronic aids. Their selection of eclectic tunes kept my toes tapping and dancing shoes moving. It was nice to see a couple cha cha chaing around the floor.
The service in the lounge started with a bang but trickled down to nothing as more guests arrived. Although it wasn’t a full house, the staff members were not as attentive as at the start of the evening.
Picking the better hotel is a difficult task as each one has a tiny edge over the other in different areas. In this case, I would have travel where the wind blows.

  • Stayed: November 2013, traveled on business
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Thank mahesaabey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2013

we very happy stay in novotel semarang, the hotel very near with shopping center paragon, the place you can easy to find anything. For the breakfast you can enjoy from tradisional untill western food. When you get to the hotel all the staff very friendly and always smile. Thank you Novotel we will back again

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank emilia1705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2013

This hotel is providing the services comparable with the price offered.
The staff is helpful and paying attention to every detail of service.

I'm staying here for one night only, for business purpose.

One thing that is a bit below the standard is the taste of the meals provided. I ordered tahu bakso,and its a bit strong salt taste. The fruits is also not so fresh.

Other than that, everything is good.

  • Stayed: October 2013, traveled on business
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Thank UpeJakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2013

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Anda W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 18, 2013

The hotel is next to busy road, very good location. Novotel is not any more new building, but everything works well. Several restaurants serves good size meals for hungry travelers. Service is not good some times below average. We got feeling that hotel management had special training period for young, new staff - they came one by one to to us; one took orders, one served drinks, another served bread, etc., but the food was good.

  • Stayed: February 2013, traveled as a couple
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Thank Hannes123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerNOV, General Manager at Novotel Semarang, responded to this reviewResponded February 5, 2014

Dear Hannes 123,

We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

David Lane
General Manager
Novotel Semarang

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Reviewed October 17, 2013

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank Davidbagong
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GManagerNOV, General Manager at Novotel Semarang, responded to this reviewResponded February 5, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Semarang

Address: Jln. Pemuda 123, Semarang 50132, Indonesia
Phone Number:
Location: Indonesia > Java > Central Java > Semarang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Semarang
#4 Luxury Hotel in Semarang
Price Range: $45 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Semarang 4*
Number of rooms: 174
Official Description (provided by the hotel):
Located in the heart of business district and facing the biggest & newest shopping center. Novotel Semarang offer for all travelers a wide range of facilities such as 24 hours Free Internet Acces in the room & public area, Free pick up & drop service from Hotel to Airport/Train station vv, Fitness Center, Spa&Sauna, Manicure Pedicure, Swimming Pool, Restaurant, Bar & Club and many more....To work or relax, our rooms are designed and well furnished to accomodate your business or leisure. Completed with the sliding & ergonomic working table, Free high speed internet connection, LCD TV, Relaxing Pillow in the rooms and 24 hours room service.Tantalizing your palate with our wide range of delicious dishes at our restaurants. The Square is available for buffet breakfast and Citrus Restaurant is the perfect place to dine or meet your clients. To complete your leisure moments with Novotel, visit our Club 123 ! The most hip place in town with daily live band and resident DJ every night !Semarang is a business city which also offer a rich and beautiful historical heritage such as Kota Lama & Sam po kong temple and also famous with the uniqueness of its culinary. Being a part of this splendid city, Novotel Semarang offers all the best to its customer such with easy access to the biggest shopping center, easy access to and from Airport / Train Station and easy access to tourist destination which make us a perfect and ideal choice for your business and leaisure !WELCOME TO NOVOTEL SEMARANG ........ ! ... more   less 
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Also Known As:
Novotel Semarang Hotel Semarang
Semarang Novotel

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