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“Good value for money”
Review of Ibis Styles Malang

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Ibis Styles Malang
Ranked #7 of 55 Hotels in Malang
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Good value for money”
Reviewed May 20, 2014

The location is near to city center, restaurant, and also lots of "angkot" (public transport). The room is clean & stylish. The breakfast is very good, lots of menus (I love the croissant which is freshly baked), and the place which is semi outdoors. Will come back when visiting Malang.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank astridtd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8875GM, General Manager at Ibis Styles Malang, responded to this review, May 22, 2014
Dear Ms. Astridd,

Ziinggggg greetings from ibis Styles Malang.

We very much appreciate your comments regarding your stay at the Ibis Styles Malang. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,

Eksi Ayuningtyas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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414 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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JOHOR BAHRU
Level 6 Contributor
87 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed May 9, 2014

After having a pleasant stay in Ibis Style Yogyakarta for my last trip to Yogyakarta, I decided to stay in Ibis Style Malang and Ibis Basuki Rahmat in Surabaya for this trip to Malang and Surabaya.
We stayed in Malang for two nights and 1 night in Surabaya.
Upon checking in, I found that this is a typical Ibis Style hotel with colourful and stylish décor in the lobby and room. The lobby is not very big but look spacious. They even have a welcome drink at the lobby. The room is a bit small but clean and comfortable. As usual, complementary tea and coffee and drinking water are provided everyday. Free Wifi is available in the room. They even provide you with a pair of cute and colourful slipper! Other facilities include hair dryer and coolbox. You can go for a swim or stretch your muscles at the second floor where there is a swimming pool and a gymnasium. What surprise me is that the hotel even provides you with bolster! This is what I always miss when I go outstation.
The cafeteria is well decorated and eco friendly with a wall planted with plants. Breakfast is simple with a bit of continental and some local Indonesian dishes. However there is not much variety to choose from.
The hotel locality is not very ideal as it is not near to shopping center. However you can find a fast food restaurant and a 24 hour convenient store opposite the hotel.
The staffs are friendly and helpful.
The hotel is currently organizing a program to save the earth by collecting used batteries at the front desk.
However I was not very happy with the transport arrangement by the hotel. We enquired about transport in Malang and also to Mt Bromo. The front office staff showed me a list of prices based on the type of car and the number of hours of service needed. I opted for a Toyota Avanza car with 12 hours of service for Rp 425,000. I was also told that the cost for a jeep to go up to Mt Bromo is Rp 400,000 which I also agreed. They would inform me the name and handphone no. of driver and other details later on. However, they called me later to inform me that the price was Rp 700,000 and not Rp 425,000 as the driver for the cheaper price could not be reached! What an excuse! After some negotiation, it was then agreed Rp 525,000. Know what? When we reached the foothill of Mt Bromo, we were told that the price per jeep is RP 450,000 and not Rp 400,000.
All in all, I wish to say that I enjoyed staying in this hotel!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HPLIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8875GM, General Manager at Ibis Styles Malang, responded to this review, May 14, 2014
Dear Mr. HPLIM,

Ziinngggg greetings from ibis Styles Malang.

Thank you for your postive feedback during your stay which will lead us to strive more improving our services.

Please accept our apology for miscommunication on arranging your transportation. You can ensure that some action has been followed up to ensure not re-occured in the future.

Once again, thank you for your comments and input; we do hope to welcome you back in the near future.

Sincerely yours,
Eksi Ayuningtyas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 6, 2014

"Trendy, fresh, new hotel @ Malang"Staying in a big touring group @ ibis Styles Malang was an exceptional experience. Well prepared, efficient check-in. Hotel staff was ver informative on giving suggestions where to see and visit... The bed was exceptional. The fatique swept away after a deep sleep on ibis bed. Definately Will come back...

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wistiandari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8875GM, General Manager at Ibis Styles Malang, responded to this review, April 10, 2014
Dear ibu Wistiandari,

Ziiinngg greetings from ibis Styles Malang.

We sincerely appreciate you taking the time to provide us your feedback.
All of us at ibis Styles Malang would like to extend our sincere thanks for your delightful review.
And this will inspire us to strive harder in servicing our guests.

I would like to end by saying that it was a pleasure to serve you and we hope to see you again soon.

Sincerely yours,
Eksi Ayuningtyas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 2, 2014

During my trip to Bromo with my Family, we stayed @Ibis Styles Malang for 2 nights.
Staying at Deluxe Room that it was fit enough for my kids. There was sofa and extra bed was very comfy.
Check in was quick. Staff were friendly.... Restaurant has nice vertical garden and the food's taste was good. Pool and Gym @ 2nd Fl made our trip completed. Trip to Bromo which was arranged by hotel was perfect. We could see the famous sunrise
Over all this is a nice hotel and is good for weekend gateway...

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amalia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8875GM, General Manager at Ibis Styles Malang, responded to this review, April 3, 2014
Dearbu Amalia,

Ziingg greetings from ibis Styles Malang.

We are so happy that you enjoyed your stay and your kind words have been passed on to our team members. This will certainly motivate them and us all to keep the good work.

All of us at ibis Styles Malang would like to extend our sincere thanks for your delight view.

Thank you for staying with us and we look forward to welcome you back in the near future.

Sincerely yours,
Eksi Ayuningtyas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed February 14, 2014 via mobile

Near new hotel with nice decor for the room, the restaurant and the swimming pool. Clean and adequately sized.

However, i noticed that they use a cheaper building materials as in flimsy toilet seat, flimsy shower and the rest. Because i stayed in near new conditions, it did't matter but i would guess it wouldn't stay as nice down the track.

I also stayed in hotel Harris in the same trip and i prefered ibis over Harris. Friendly staff, great location and will come back if the price is still competitive. 500k rupiah per night with breakfast, as of jan 2014 but they say it was introductory rate.

Stayed January 2014
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8875GM, General Manager at Ibis Styles Malang, responded to this review, April 2, 2014
Dear TripAdvisor member,

First of all, thank you for your patronage towards ibis Styles Malang.

We sincerely appreciate you taking the time to provide us your feedback.

We are pleased to read that you had appreciated the look of the hotel; including the sTREATs restaurant and the pool at 2nd floor.
It is with sincere regret that we note your dissatisfaction with our bathroom issues. And I have instructed my Engineering department to rectify it and to avoid the same case reoccuring.

We were very pleased to read that you appreciated our level of service; indeed this comment will boost our performance to always maintain high standards of quality and service.

Thank you again for taking the time to review us and hoping to welcome you back in the near future.

Sincerely yours,
Eksi Ayuningtyas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 26, 2014

the hotel is very simple. check in was quite quick. the car park is limited in the basement and around the building. the room is quite small. we had the city view which is okay. good to see the scenery from the glass wall. we can open the upper window for fresh cool malang air. but dont forget to close it at night otherwise it gets too cold. they seperate the bathroom and toilet in different area and sink outside the bathroom. it is not very good because kids would splatter the water in the ceramic tile when they use the sink. the pool in 2nd floor is wuite small. because of its height and weather of the city, swimming here is challenging because it is too windy and cool.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Prita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8875GM, General Manager at Ibis Styles Malang, responded to this review, March 31, 2014
Dear ibu Prita S,

Ziiinggg greetings from ibis Styles Malang.

Thank you indeed for your recent stay and your comments towards our hotel facilites.

As a premium economy hotel, our guests have choices of standard room (18sqm) and deluxe room (30sqm) which is a perfect as family room.

Our unique bathroom has its shower room and toilet room seperated and the washbasin which is located outside the bathroom to ensure the privacy of each guests who staying in sharing.

Indeed, Malang which is located at apprx 455m above sea level and surrounding by 5 (five) mountains has a unique weather. And January was considered as a windy month.
So that, the temperature was cool as well.

Once again, thank you for your visit and we are looking forward to welcome you back to ibis Styles Malang in the near future.

Sincerely yours,
Eksi Ayuningtyas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 19, 2014

I came to this hotel to try it's food & beverage.
The beverage tasty pretty good. I ordered a double espresso coffee.
I try another local noddle such as Soto and Cwie but it taste not good. both of noddles.
I also order carp with 3 sauces, good tasty sauce but it was still bloody on meat.
Over all, this is good hotel with friendly staff and good services.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank hu_xin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8875GM, General Manager at Ibis Styles Malang, responded to this review, January 25, 2014
Dear Mr. hu_xin,

Zinggggg greetings from ibis Styles Malang,

Thank you for staying with us and for sharing your opinion as our customer’s feedback are the
most precious source of information in order to consistently keep on improving our services and
quality.

We have taken notes of your feedback, your comments are the best way to improve our service.
And we will continously improving our quality.

Once again thank you and looking forward to the opportunity to welcome you back at our hotel
soon.

With best regards,


Eksi Ayuningtyas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Styles Malang

Property: Ibis Styles Malang
Address: Jl. S Parman 45 Jln. Perumnas Pondok Blimbing, Malang 65126, Indonesia
Location: Indonesia > Java > East Java > Malang
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 55 Hotels in Malang
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Styles Malang 3*
Number of rooms: 150
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