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“Further Decline but Great Staff”

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Hotel Salak The Heritage
Ranked #9 of 73 Hotels in Bogor
Reviewed December 14, 2012

When I have visited Bogor - mainly for the fine Kebun Raya - I have usually stayed at the Salak Heritage hotel, primarily for its fine location and for the interesting history of this part of the city. The staff are very friendly and nicely efficient, and it is a pleasure seeing them. On the other hand... I'm not sure I'll stay here again. Regretfully, the hotel has been in a steady decline over the years.
The Entrance, Lobby and Recepion area are fine and they lead you to expect a top-class hotel. The lifts are quick, and expectations run high for the Corporate Floor. As usual my view was magnificent! But the entire hotel is now in a hotel-drab color, including the rooms. Sure, they're clean but everything is old. The double bed was excellent, though, and the writing desk spacious and well-lit. Too bad there's no bathrobe provided (even on the corporate floor).
On the other hand: the bathroom is in high need of an entire makeover. Many of the fittings are rusty and partly broken, there is no plug for the sink, cold-water pressure is too low. The bedroom is spacious but the Airco is far too noisy especially when you want to sleep. There is no safety-deposit box even in the corporate room; and it's inconvenient to have to go to the reception every time you need something (like a passport). The minibar is empy (inconceivable for a corporate room). WiFi in the room is sporadic and slow if you can get connected at all. TV screen is far too small for comfortable viewing. A few years ago things were already not really excellent for the way the hotel bills itself; but now it is in even further decline. Sad.
The restaurants are not bad, rather perfunctory (but with an excellent and helpful staff). The bar runs out of necessary drinks (e.g. no tonic water to be found!); breakfast is standard Indonesian and quite nice, but fresh fruit is hardly available: the mornings I was here it alternated between 'tired' slices of watermelon and 'half-dry' papaya. But the eggs were fried wonderfully well. Dinners were okay but very bland: better to go out into the street for good tasty food. Again here: lovely waiters and efficient service.
All in all, the hotel needs an entire overhaul (also a re-think on how to serve patrons better: having to pay for printing a boarding pass is ridiculous for a hotel of this self-asserted excellence).
Top management and the owner are, I think, responsible for this decline. Ordinary staff are hospitable, gracious, friendly and helpful!

Room Tip: Rooms overlooking the Kebun Raya...
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  • Stayed: December 2012, traveled solo
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Thank Stoic1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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177 - 183 of 398 reviews

Reviewed November 13, 2012

Everytime when me and my family came to Bogor, Indonesia, Hotel Salak would be our choice. Why? Location is perfect at the heart of Bogor. Scenery from hotel is awesome. Local food all around.Hospitality is good. Room condition is perfect. Ambience was great warm place with soft nice music. The Hotel was cheerful and Helpful.
When we were there, we were welcome by a pleasant hotel staff, Hani, which help us through our stay there. her knowledge of the culture, history, local food, customs, and area around Bogor is very wide. and shes knows where the best location for good food too! thats and important for tourist... FOOD!.. No doubt Hotel Salak would be the place to stay when im coming back to Bogor.

  • Stayed: December 2011, traveled with family
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1  Thank Jefri_Miswari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2012

when I come to bogor, I stay at Hotel Salak. It's not only the strategic but also the staffs are friendly. I was sitting down at the cafe nearby swimming pool the other day, then staff come to me, welcoming and greet me very well. They got me a nice hot chocolate as well. If I visit bogor again, I'll be back to hotel salak.

  • Stayed: October 2012, traveled solo
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Thank Nadya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2012

Me and my family went to bogor last month for holiday. i stayed at Hotel Salak for 2 nights. the hotel is nice but the swimming pool is too small, i think it's good for kids only. during my stays, i experienced the warm hospitality from the staff there, i was treated very well and they are so helpful. I was surprised when they gave me complimentary cake and delicious hot chocolate. if I'm going to bogor again, I'll come to stay here again.

  • Stayed: October 2012, traveled with family
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Thank Andriani W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

I stayed at Hotel Salak on my recent trip to Indonesia. The staff are always nice and friendly. The rooms are nice and look recent updated. The breakfast is great and the main restaurant has many great choices, including some US dishes. I recommend this hotel to anyone that wants to visit Bogor. I would not hesitate to stay here again. This was one of the best experiences with hotels I had in Indonesia.

Thank you!

  • Stayed: May 2012, traveled solo
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Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

My company held a meeting at Hotel Salak The Heritage few weeks ago.
We stayed there for 3 days. The meeting room was ok and the staff help a lot with so many things.
During lunch time, we had buffet. They have variety of food but most of the food are Indonesian food.
Overall I feel satisfied with this hotel, what I like the most is the location and service. I recommend this hotel for everyone who wants to stay in Bogor for holiday or meeting.

  • Stayed: September 2012, traveled on business
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Thank Angel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012

I do recommend hotel Salak. I've stayed there for 1 month with two more friends and I had a good experience. Thumbs up for the staff who are very polite and cheerful. Besides, the food is mainly about tipical Indonesian meals.

  • Stayed: November 2011, traveled on business
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2  Thank Flavio castro R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Salak The Heritage

Address: Jl. Ir H Juanda no. 8, Bogor, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bogor
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Spa Hotel in Bogor
Price Range: $56 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Salak The Heritage 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Hotel Salak The Heritage is a modern hotel rich with historical culture and values. It's located in the center of Bogor, Indonesia, in front of the Presidential Palace and a short distance to the renowned Bogor Botanical Garden. The Hotel was built in the early 1900s, originally refurbished in 1998, and newly rejuvenated at the end of 2014 to form a perfect blend of modern facilities with historical values. Our hotel offers multiple accommodation options designed with luxury and heritage. There are 120 guest rooms ranging from our Superior Rooms to the Colonial Presidential Suites, each equipped with air conditioning, bathtub and shower with hot water, wireless Internet connection, safety deposit box, and television with in-house movies and cable channels, among other basic toiletries and amenities. Hotel Salak The Heritage will take you on a culinary adventure around the world with our five restaurants known as much for their distinctive ambiances as they are for their cuisine. Our hotel also has a long-withstanding reputation as the most idyllic meeting place in Bogor to arrange business events, conferences, and exhibitions in any of our 13 meeting rooms and two ballrooms. Other on-site facilities include a fitness center, a swimming pool, a ladies-only ChocolaSpa, and a karaoke room. Our Hotel's convenient location, sophisticated amenities, and historical quality make it the perfect choice to stay during your trip to Bogor. ... more   less 
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Also Known As:
Salak The Heritage Bogor

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