I loved the quiet surroundings. This hotel is located 15 minutes' drive away from the shopping and city area. I was not aware that there's a free scheduled shuttle service to/from Botani Square Mall until the driver of the hotel taxi told me. The driver was excellent. He helped me to translate when I asked the security guard at the Istana Bogor whether I could visit.
I had a restful sleep though the aircon was a little noisy. The room was spacious. The corners of the room were dusty. The drain at the shower area emits a smell after a minute of showering. The towels were a little too thin for a 4-star hotel.
The staff were friendly and helpful. The receptionist helped me to call (no charge to me) the taxi driver who was late on two days.
I stayed here for 4 nights. I booked the room through my travel agent using my company's corporate discount rate. When I checked in, the staff told me that I have free breakfast and the room rate of IDR593,048 (US$70) included tax - this was consistent with what my travel agent told me. However, I was told the next day that tax and breakfast were not included. The room rate was . The additional tax costs IDR124,540 per night (US$15) and breakfast costs about US$10. So that's extra US$25 per night! Having breakfast elsewhere wasn't an option because there were no eateries within walking distance from the hotel.
I sent an email to my travel agent and received confirmation that the room rate includes tax already. The hotel staff maintained that it does not. I told the hotel that if my room rate does not include tax, that makes the corporate "discount" rate higher than the walk-in and Internet rate. The hotel staff claimed that it's because they had "just" changed the rate a day after I checked in and they could not give me the lower rate because I have to pay the rate as booked (yeah, right). This was a lie because I checked the rate before booking through my agent and I checked the rate before my discussion with the hotel staff - there was no change in the room rate.
When I checked out on the 4th day, the issue still remained unresolved. Upon check out, the hotel staff allowed me to pay the rate of IDR593,048 without tax and pay for breakfast, pending confirmation with my travel agent. I agreed that I will pay the tax by credit card if the final outcome was for me to do so.
My travel agent had records that showed they were right. However, the hotel management maintained that the tax had to be paid even though their booking staff made a mistake and will be given a "warning". My travel agent agreed to bear the tax charge, i.e. they paid the money to the hotel.
Although the hotel staff was not impolite or rude, I think they had lack of motivation to offer me the walk-in rate - which they can and should have done.
Good hotels would have done that. In fact, I just stayed at one last week in Thailand that changed my room rate to a lower corporate discount rate.
I doubt I will stay here again.
- Official Description (provided by the hotel):
- The Novotel Bogor is a beautiful 4 star hotel located just 50 minutes drive from central Jakarta. The perfect choice for business trips and holidays, the hotel is set among 5 hectars of tropical gardens and features an 18 hole golf course next to the resort. The hotel offers 179 rooms and suites, 16 conference and banqueting rooms including 2 ballrooms and wedding facilities.More services: WiFi highspeed internet access (free in all public areas and deluxe rooms/suites, one hour free in other room types), Verandah buffet and a la carte restaurant, Capriccio Italian restaurant, Bale Begong lounge with Shihas, Mahoni Cocktail Bar with happy hour, Spa, outdoor swimming pool, gym, Kids Club with children playground, free shuttle to Botani Square Mall twice daily and large free parking. ... more less
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- Also Known As:
- Hotel Novotel Bogor Golf Bogor
- Novotel Bogor
- Bogor Novotel