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“"Mountain View" is a Construction Site!”

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Aston Bogor Hotel and Resort
Ranked #5 of 70 Hotels in Bogor
Jakarta, Indonesia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“"Mountain View" is a Construction Site!”
Reviewed December 2, 2012

We went there for a weekend getaway on 1-2 December 2012. Our impression of the whole stay is we left feeling underwhelmed.

The nightmare started since check in. We booked a suite/condotel as it was marketed towards families. We were 2 adults 2 small children (4 and 7). I was offered between a Condotel with a The Jungle waterpark view and a mountain view. Thinking a mountain view would be more tranquil, we opted for the later.The moment we stepped into the room and looked out the window, it turns out the "mountain view" was a vast ugly construction site,with mountains in the distance! We immediately called the front desk to ask for a room change, and were met with several rebuffs of "we're fully booked". I protested that since we were offered a choice between 2 rooms at reception, surely the other room should sill be available.Finally, the voice on the phone said,"hold on, I'll transfer you to reservation." Meaning that her "fully booked" response was merely a default answer!

The headache continued during dinner. There were 2 wedding receptions held at the hotel during our stay, so we couldn't go out to enjoy Bogor cuisine, at risk of losing our parking spots. Reluctantly, we had dinner at the "Sundanese Buffet" outside Batu Tulis restaurant. Despite ordering a very simple dinner, we had to return the dishes 4 times as they kept getting our order wrong. Questions regarding the different dishes were always met with an "I don't know, let me check". The restaurant kept running out of drinking water. And on and on it went.

Sleep was also difficult, as the 2 twin beds were very small for our family, despite the bedroom being ample enough to accommodate 2 individual beds. I dont understand the point of "Condotels" marketed to families, if 1 room can't even fit a standard sized family with small children. The "Condotel" was equipped with a sink & microwave, yet not equipped flatware / dinnerware, which we found odd. Furnishings looked and felt cheap & flimsy. Wall finishings were untidy. Pool was equipped with a lifeguard chair, but we never saw the lifeguard on duty. For a hotel marketing itself as upscale & 4 star, it didn't look it.

Next time we're in Bogor, I would probably opt for the older yet solid choice Novotel for better value and qualified staff.

Room Tip: For those opting for a condotel room in the 3rd tower, ask for an even room number (waterpark / pool...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Annisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astbogor, General Manager at Aston Bogor Hotel and Resort, responded to this review, December 16, 2016
Dear Annisa P,

Warmest greeting from Aston Bogor Hotel & Resort,
I am very sorry to hear of your disappointment with your experience during your recent visit to the Aston Bogor Hotel & Resort. This is certainly not typical of the experience that we aim to provide our valued guests, kindly accept my sincerest apologies. Nonetheless, this issue will we follow up with the team in order to prevent the mistake from happening again.

We look forward to your return visit in the near future for better experience.

Regards,
Darto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,206 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
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  • Dutch first
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English first
Depok
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 2, 2012

stayed for 2 nights with colleagues for company meeting.

everything is nearly perfect, foods, rooms, pools, views and the staffs.
the only minus is location. but for a mini vacation, it worth the pennies....

Room Tip: any condotel facing the pool is best!
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nier92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astbogor, General Manager at Aston Bogor Hotel and Resort, responded to this review, December 16, 2016
Dear Nier92,

Warmest greeting from Aston Bogor Hotel & Resort,
Thank you very much for taking the time and sharing your wonderful review following your recent stay with us. We pleased be able to facilitate your meeting in our hotel and you are satisfied with your stay experience, especially for food, room, pool, view, and our staff.
We look forward to your return visit in the near future.

Regards,
Darto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 28, 2012

We came to bogor during 2 nights. We did not like this hotel. Swimmingpool is not really for European people, everyone is swimming with clothes, and if you have a bikini everyone is watching.
Service was also not that great.
At 7 AM (sunday) the fitnessclases starts at the pool with the loudest music ever heard!!!
The food was ok, but not fantasic for that price.
The hotel is very far away from anything and there are no taxis comming and no shuttelservice.

This is a hotel for people from Jakarta, and not for tourists.

I don't recommend this hotel to tourist, this was my less favourit hotel in Indonesia

Room Tip: Not at the pool
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Thomas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astbogor, General Manager at Aston Bogor Hotel and Resort, responded to this review, December 16, 2016
Dear Thomas W,

Warmest greeting from Aston Bogor Hotel & Resort,
I am very sorry to hear of your disappointment with your experience during your recent visit to the Aston Bogor Hotel & Resort. This is certainly not typical of the experience that we aim to provide our valued guests, kindly accept we sincerest apologies.
We look forward to your return visit in the near future for better experience.

Regards,
Darto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed November 21, 2012

I stayed for 2 nights in one bedroom condotel, and staying here is part of an office meeting held here.

The swimming pool is a WOW factor. They have all levels of pool from 70 cm to 140 cm and big pool indeed. Love it very much.

In front of swimming pool, they have the fitness area, a nice one.

The 1 room condotel have a pleasant "living room + kitchen" area. The bedroom is also nice, but the twin beds are rather small, smaller than the regular twin beds!
The bathroom is nice and clean. However, the shower water is not strong enough if you want to have a pleasant showerbath.

The breakfast, lunch and dinner are superb. I love it very much. The in-between snacks also yummy.

Anyhow, the mineral water the Hotel provided in the meeting room is insufficient. They should provide mineral water instead of just a glass of water.
We also have electricity outage during our meeting (twice!). It disturb our meeting. However, they handled it fastly.

Overall staying in Aston is nice.

Room Tip: Choose room with garden view
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kepidu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astbogor, General Manager at Aston Bogor Hotel and Resort, responded to this review, December 16, 2016
Dear kepidu,

Warmest greeting from Aston Bogor Hotel & Resort,
Thank you very much for taking the time and sharing your wonderful review following your recent stay with us. We are glad to hear that you satisfied your business activities at our hotel, especially you liked the pool, room, food that we serve, facilities and services provided by our staff.

We hope to have the opportunity to welcome you back soon here at Aston Bogor Hotel & Resort.

Regards,
Darto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 18, 2012

I was staying in Aston Bogor with my Family , this is best Hotel which was I stay before
the services was very well from beginning check in ,the staff were welcome you with bring professional hospitality until check out, variance of food are full, which mean you can select any thing preferred , that view completely perfect plus fresh air ,huge swimming poll, etc.
No worry to find the address of hotel since from the main street their map has been guide you to
to location . thank you very much, Bravo Aston Bogor.

Room Tip: my suggest please booked earlier when you would like to stay there due to their occupancy are always...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tohir a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astbogor, General Manager at Aston Bogor Hotel and Resort, responded to this review, December 19, 2016
Dear tohir a,

Warmest greeting from Aston Bogor Hotel & Resort,
Thank you very much for taking the time and sharing your wonderful review following your recent stay with us . We are pleased to hear that we played a part in making your experience a wonderful one, from services provided by our staff, variance of food, hotel atmosphere, our pool, and hotel location.

We look forward to your return visit in the near future for another wonderful experience.

Regards,
Darto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 15, 2012

We stayed there with our 2 toddlers in one bedroom condotel. I tried this place because previously i stayed at novotel and though its a relatively nice hotel,i am not really liking the ambience. Most people prefer novotel because it is more like a resort, a village type of hotel.but i myself like aston more because it is simply brighter in lighting,modern,minimalist and therefore looks cleaner and cozier. It has a living room,small dining table,sink and small fridge. The bathroom is nice and huge although it could be better if there is a bathtub. The room is clean and spacious enough with clean balcony,unlike in novotel which has dusty balcony. The pool is great,they also have kids pool. There are small swings and little playhouse near the pool. I wish they provide playground for the
kids. Walking from the room to the restaurant is a bit far,especially i was bringing my 80yrs old grandma :) we got free dinner and breakfast buffet. Both meals served were great and delicious.no complain at all about the food. The staffs are also friendly. The only prob was that i requested twin beds when i booked it online and i also mentioned it while i checked in. Turned out they gave me one king bed,when i asked to change room,the response was actually good and they promised me to check the availibility. But theeeeeen,after a couple of calls and hours of waiting,there's no feedback from them,until i approached one of the staff at the lobby after dinner,and it turned out that they were so busy and completely forgot about my request!!! Sigh....
But overall,i would like to stay in aston again despite of that small problem

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miss_Mer82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astbogor, General Manager at Aston Bogor Hotel and Resort, responded to this review, December 19, 2016
Dear Andy M,

Warmest greeting from Aston Bogor Hotel & Resort,

Thank you very much for your review. It's a delight to know that the cleanlinees from our room, friendliness from our staff, and food that we serve was well-liked by you. However, we sincerely apologize for any inconvenience you may feel, it had us follow up with the concerned departments in order to do improvements in the future.
We look forward to your return visit in the near future.

Regards,
Darto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 4, 2012

Breathtaking! If your idea of rest and relaxation is just staying in the hotel with the family then Aston Bogor Hotel and Resort is your best bet.

The view from our two bedroom suite is amazing!

The rooms are excellent. The two bedroom suite has a dining table for four and living space with flat screen TV - that's apart from the flat screen TV in the main bedroom.

The hotel is attached to some activity center that will keep your children busy...if they are not already all wrinkled up from the the magnificent pools.

The lobby is a bit of a walk though due to the size of this facility. It can be inconvenient if you have to go back to your car/parking space so be sure to have everything with you when you check in.

I am definitely coming back here with the entire family to spend some three days and soak up on all that is to experience in Bogor.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tigon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astbogor, General Manager at Aston Bogor Hotel and Resort, responded to this review, December 19, 2016
Dear tigon,

Warmest greeting from Aston Bogor Hotel & Resort,

Thank you very much for taking the time and sharing your wonderful review following your recent stay with us. It’s a delight to know that the room, facilities, and our pool left a positive imprint on you. Your comments have been shared with the teams and we are sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services.

We appreciate your positive review and look forward to the pleasure of welcoming you back again in the near future.

Regards,
Darto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aston Bogor Hotel and Resort

Property: Aston Bogor Hotel and Resort
Address: Jln. Dreded | Bogor Nirwana Residence, Bogor 16132, Indonesia
Location: Indonesia > Java > West Java > Bogor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Bogor
#5 Luxury Hotel in Bogor
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Bogor Hotel and Resort 4*
Number of rooms: 223
Official Description (provided by the hotel):
The Hotel and resort located just 5 minutes from the center of Bogor and 45 minutes from Jakarta. Situated within the secure complex of Bogor Nirwana Residence, it allows for easy access to the wonderful Jungle Water Park, Orchard Walk, 4D Cinema, Jungle Mall and along with superb meeting and banquet facilities it’s the ideal destination for families or conferences. ... more   less 
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Also Known As:
Aston Bogor Hotel Bogor

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