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“Fell Short of Expectations” 3 of 5 bubbles
Review of Aston Bogor Hotel and Resort

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Aston Bogor Hotel and Resort
Ranked #5 of 72 Hotels in Bogor
Dubai, United Arab Emirates
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Fell Short of Expectations”
3 of 5 bubbles Reviewed October 20, 2012

Despite its reputation as a very popular weekend getaway destination for many Jakarta residents, Bogor had always lagged behind when it comes to availability of quality lodgings. It is therefore quite refreshing to see a number of big players started setting their feet here, including Aston, whose hotel, the Aston Bogor, is consistently ranked as the no. 1 hotel in Bogor. We went there for a weekend getaway earlier this month.

The hotel is located in a real estate compound, a bit away, but easily accessible from the city centre (although you should take into consideration Bogor’s notorious weekend traffic!) The compound itself is decidedly upscale, but do expect to see a throng of local villagers hanging out in public areas just off the hotel with their noisy bikes! Just a stone’s throw away from the hotel are a waterpark (didn’t visit it but we were offered 50% off the entrance fee), two convenience stores (including a Lawson that sells surprisingly good Japanese light meals!), and a food court, which looked gloomy but offers a cheap and cheerful alternative to the hotel’s outlets.

We booked a Condotel Two Bedroom, which comprised of two bedrooms and a living/dining room with a pantry, pretty good for the four of us, except that there was only one bathroom (with no tub) for both bedrooms. The design was on the simple side, pretty much devoid of any character. We also noticed a number of scratches and peels on the furniture, which I guess said a lot about its quality and level of maintenance. Very sad, given the fact that this hotel opened just recently. The room also lacked a number of amenities (there were two bathrobes, three cups, three toothbrushes, odd numbers!) and it took forever to get them fixed.

Our room overlooked a non-descript view towards the neighbourhood, despite us having requested for mountain views. Should we return, we definitely would opt for the pool view which seemed to be more resort-like. On the plus side, the condotel had large windows and a spacious long balcony, where I enjoyed the rain over a cuppa. The service was also very friendly, if slow, you could even hear their smiles on the phone (except the gym attendant who did not even bother to smile or say anything when I was his only guest!)

We did not have lunch or dinner on site, only breakfast, which was a very messy affair! The buffet selection itself was pretty good with a balanced combination of Indonesian and international options, but the food quality was not up to par and the service was appaling – not rude, but painstakingly slow we ended up serving ourselves.

I honestly feel that Aston Bogor fell short of my expectations in many respects, but the fact that this is the preferred hotel for many in Bogor tells you a lot about the hospitality industry here – yes, people are very friendly, yes they smile at you, but they may not always know what they are doing.

PS: They blocked a deposit of the room rate + extras prior to arrival, although we booked a flexible rate, without informing us in advance!

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank kresnap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astbogor, General Manager at Aston Bogor Hotel and Resort, responded to this review, December 19, 2016
Dear kresnap,

Warmest greeting from Aston Bogor Hotel & Resort,
I am very sorry to hear of your disappointment with your experience during your recent visit to the Aston Bogor Hotel & Resort. This is certainly not typical of the experience that we aim to provide our valued guests. Nonetheless, your review about our hotel services and facilities we have share to the team in order to make improvements in the future.

We look forward to the pleasure of welcoming you back again in the near future for better experience.

Regards,
Darto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,181 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
Tangerang, Indonesia
1 review
5 of 5 bubbles Reviewed October 15, 2012

Aston hotel is in an excellent location in the city of Bogor. very suitable for vacation and personal as well as business events. The services provided were excellent. With the friendliness of all employees, especially the sales team.
I was greatly helped by the hotel staff for my conduct meetings with large number of participants. varied rooms with good views also became one of the attractions this hotel.
Hopefully Aston Bogor Hotel can keep the quality of service and facilities that always can bring satisfaction to its guests.

Room Tip: Condotel 2 Bedroom is suitable for the family trip
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PutriMayasari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astbogor, General Manager at Aston Bogor Hotel and Resort, responded to this review, December 19, 2016
Dear PutriMayasari,

Warmest greeting from Aston Bogor Hotel & Resort,
Thank you very much for taking the time and sharing your wonderful review following your recent stay with us. We pleased be able to provide services to you and can help you conducting business activities in our hotel.

We highly appreciate your positive review regarding our hotel and we look forward to the pleasure of welcoming you back again in the near future.

Regards,
Darto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed September 27, 2012

The Aston came as a bit as surprise, when staying there for a business meeting , lovely staff, and awesome surroundings make for a very interesting experience , no pretence to international class, this is very much an Indonesian heritage outlet, reminiscent of the top class Russian "sanitoriums"
Very clean, but quite anonymous inside, no bar !!!!, and cuisine for the local palette.

A nice place for get away from it all, and quiet reflection, but ultimately not for the consumerist or recreational drinker Which is probably why it makes a popular conference venue

Room Tip: Take a wee dram with you , if that's what floats your boat
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank personanongrata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astbogor, General Manager at Aston Bogor Hotel and Resort, responded to this review, December 19, 2016
Dear personanongrata,

Warmest greeting from Aston Bogor Hotel & Resort,

Thank you very much for taking the time to provide us a review. It’s a delight to provide services and facilitate your business activities in our hotel. Your positive review have been shared with the teams and we are sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services.

We look forward to welcoming you again soon.

Regards,
Darto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
109 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed August 28, 2012

I stayed in 2 BR condotel during fasting season (you can get special rate). There were 2 bedroom (1 king size & 2 single bed). There were 6 person; Me, my lovely wife, our parents, my little baby (2 mth) and the nanny. Thanks for the baby cot rental for free. This is the first outside stay for my baby :)

The condotel equipped with microwafe, refrigerator, dining table, big sofa / couch (useful for my nanny), 2 LCD TV (1 in living room & 1 in king size bed room), 1 bathroom with shower. Unfortunately there are no equipment for do some cooking here (except by microwave). But you can order plate, bowl, spoon, fork etc for free. I got the pool view as the Gunung Salak view were full booked. I think it will be a great view.

The hotel location is inside Bogor Nirwana Residence (5-10 minutes from Jl Pahlawan). Right next to the Jungle Waterpark. It is only 2 minutes walk to the Jungle. It is quite a big and spacious hotel. The pool was great but they still doing some development in hotel surroundings.

Nice breakfast (4 star standard), clean and brand new hotel with modern minimalist design. Overall, it is one of recommended hotel in Bogor for family especially if you want to take your child to Jungle waterpark.

Room Tip: Please ask for Gunung Salak view.
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BryaNinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astbogor, General Manager at Aston Bogor Hotel and Resort, responded to this review, December 19, 2016
Dear BryaNinda,

Warmest greeting from Aston Bogor Hotel & Resort,

Thank you very much for taking the time to provide us a review. We are pleased to hear that we played a part in making your experience a wonderful one, from facilities in our room, and breakfast that we serve.

Once again, thank you for your recommendation to our hotel and we look forward to welcoming you again soon.

Regards,
Darto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 17, 2012

The biggest Aston ever been seen with peace, beautiful and nice environment. The facilities are best facilitites, beautiful view with perfect landscape design. The have friendly and helpfull services. Mutualism facilities of hotel and enviroment are positively. We are sure to stay here back in our future holiday and only Aston Bogor can give perfect holiday in Bogor

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank michellesahetapy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astbogor, General Manager at Aston Bogor Hotel and Resort, responded to this review, December 19, 2016
Dear michellesahetapy,

Warmest greeting from Aston Bogor Hotel & Resort,

Thank you very much for taking the time and sharing your wonderful review following your recent stay with us. We are glad to hear that you enjoyed your holiday at our hotel, especially you liked the hotel environment, facilities, hotel landscape design, and services provided by our staff. Your compliments will certainly spur us on to provide the very best for our guests.

We look forward to welcoming you again soon.

Regards,
Darto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 15, 2012

Stay at Aston Bogor for family weekend gateway, the hotel was great, relatively new building (two years old), our kids love the swimming pool. the view was fantastic, you can see full size of mount salak, and the hotel was divided by a river that makes the scenery even more beautiful. We were stay just about 60km from our house at Jakarta but feel it was thousands km away....

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dennyyudhanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astbogor, General Manager at Aston Bogor Hotel and Resort, responded to this review, December 19, 2016
Dear dennyyudhanto,

Warmest greeting from Aston Bogor Hotel & Resort,

Thank you very much for taking the time and sharing your wonderful review following your recent stay with us. We are very pleased be able to provide an enjoyable experience for your holiday with family, certainly a beautiful natural atmosphere around our hotel there will always pamper you and your family.

Therefore, We look forward to welcoming you again soon for another wonderful holiday experience.

Regards,
Darto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
4 of 5 bubbles Reviewed August 9, 2012

I stayed 6 nights end of May this year on business and it was a pleasant stay. My room has ample space with separate bedroom, living / dining area and a patio overlooking the mountains. I bike (you can rent) every morning. Buffet breakfast offers wide selection of tasteful western and Indonesian foods. I attended privately-set business meeting rooms so delegates meet at 1st floor and having lunch breaks at 2nd floor with no interruption from other guests / delegates. If you are travelling with children, there are two water parks within walking distance. Shops and food stalls are also within walking distance. Overall, it is a pleasant stay and highly recommended for business meetings as well as family retreats ...

  • Stayed May 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank andisetianto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astbogor, General Manager at Aston Bogor Hotel and Resort, responded to this review, December 19, 2016
Dear andisetianto,

Warmest greeting from Aston Bogor Hotel & Resort,

Thank you very much for taking the time and sharing your wonderful review following your recent stay with us. We pleased to be able to provide services and facilitate your meeting in our hotel, and certainly your positive reviews about the facilities and services we provide will be motivation for us to continue provide the best service.

Once again, thank you for your recommendation to our hotel and we look forward to welcoming you again soon.

Regards,
Darto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aston Bogor Hotel and Resort

Property: Aston Bogor Hotel and Resort
Address: Jln. Dreded | Bogor Nirwana Residence, Bogor 16132, Indonesia
Location: Indonesia > Java > West Java > Bogor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Bogor
#5 Luxury Hotel in Bogor
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Bogor Hotel and Resort 4*
Number of rooms: 223
Official Description (provided by the hotel):
The Hotel and resort located just 5 minutes from the center of Bogor and 45 minutes from Jakarta. Situated within the secure complex of Bogor Nirwana Residence, it allows for easy access to the wonderful Jungle Water Park, Orchard Walk, 4D Cinema, Jungle Mall and along with superb meeting and banquet facilities it’s the ideal destination for families or conferences. ... more   less 
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Also Known As:
Aston Bogor Hotel Bogor

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