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“Still the same for two years”
4 of 5 bubbles Review of Novotel Bandung

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Novotel Bandung
Ranked #20 of 226 Hotels in Bandung
Certificate of Excellence
Sorong, Papua, Indonesia
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Still the same for two years”
4 of 5 bubbles Reviewed July 17, 2013

When i arrived to this hotel at 2011 it was a great hotel, and when i came here at 2013 it still the same. The rooms still clean and spacious. The only difference is they don't included the breakfast on their price. So, you must pay extras for breakfast. But, i guest the room price still cheap enough for this kind of hotel with very good facilities. It's very worth to stay here.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yosua H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, July 26, 2013
Dear Mr Yosua H,


Warmest Greetings From Novotel Bandung......!


Thank you for your time to give us a short positive feedback or review during your stay with us. We also thank you for your kind loyalty to stay with us which you concern that we do the same as 2 (two) years ago "it's still good hotel". We are happy that you enjoy your stay with us with valuable price.

We do hope to have the opportunity to welcoming you back again with us soon. Do let me know should you want to stay with us again. You may contact me at gm@novotelbandung.com


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,215 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 12, 2013

This is the second time I've stayed at the Novotel and I really like this hotel. It's conveniently located near the airport and train station in Bandung. The room and bathroom is very nice.

The only improvements I would make are the carpets when you get off the elevator are pretty dirty and need a good cleaning. It doesn't exactly inspire confidence when the first thing you see once you get off the elevator on your floor is a dirty carpet.

Also, I noticed the wall in our room was dirty as well, maybe just from lots of use, but it needed to be cleaned.

Finally, we had ordered a wake-up call but never received it. That's a pretty big deal b/c we could have missed a flight or something. Fortunately, we had our phone alarms set though.

All, in all a pleasant stay, but I'd recommend tightening up the areas mentioned above.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 910Marcos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, July 26, 2013
Dear Mr 910Marcos,


Warmest Greetings From Novotel Bandung.....!


Thank you for your sharing experience and giving us some feedback on your stay at Novotel Bandung. We take you compliment from your positive input as well as your comment where we need to improve.

Thank you for your positive input on our cleanliness of room and strategic location. In addition, we also extend our thank you for the feedback where we need to improve such as the dirty carpet, dirty wall and the miss wake-up call. We had discuss with the department concern and take the immediate action to improve on that areas.

Once again, thank you very much for your review and feedback. Definitely, My Team and I hope to have opportunity to welcome you back at Novotel Bandung.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
4 of 5 bubbles Reviewed July 9, 2013

Wifi is fast, complimentary for water drink is too small, water in swimming pool is dirty, car park is too far and too small. Overall for service is good. No flexibility for check out time. I got 3 anouncements to check out on time.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank hendywijayab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, July 15, 2013
Dear Mr hendywijayab,


Warmest Greetings From Novotel Bandung.....!

Thank you for your sharing experience and giving us some feedback on your stay at Novotel Bandung. We take you compliment from your positive input as well as your comment where we need to improve.

Thank you for your positive input on our fast WiFi and great service as well as your input for our improvement on our complimentary mineral water and dirty water at Swimming Pool. We will improve on those two areas in the future. However, related with the flexible time for check-out, I would say we can be flexible as long as our OCC prediction is still possible. Howver, during the weekend, we usually very difficult due to the high occupancy. I do apologize for the ring you 3 times during the check-out time.

Once again, thank you very much for your feedback and we hope this experience will not alter your confidence in Novotel Bandung that you will give us the opportunity of welcoming you again.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
104 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed June 27, 2013

I stay in Novotel Bandung at Juni 2013 with my Family incl a baby and an infant, we reserve for 3 room and asking for non smoking room and same floor, at the day the hotel confirm my reservation and hotel staff confirm that my request available.
When I came to hotel, suddenly there are a surprise, there are non smoking room and the location of room were on separate floor. I complaint and we have to wait about 15-20 minutes.
After that we got all non smoking room, buat 1 room are on separate floor.
The room and bath room are clean, bed are comfortable, the only thing that I have to worry is about the glass on the bath tub, it is better to put an shower tray than a glass, in my opinion.
Breakfast are nice, we also got promotional discount for buffet dinner, and we like breakfast menu better than buffet dinner menu.
The only disappointed is the swimming pool are very small, and very crowded with people, we can not swim at all.
The position is on the city center, and about 5-10 minutes drive by car to major factory outlet in Jalan Riau Bandung.
After all, if you have transportation, this hotel will be nice....

Room Tip: Choose high floor facing the mountain, it is a good view from the room....
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ekoyudi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, July 1, 2013
Dear Mr ekoyudi,


Warmest Greetings From Novotel Bandung.....!

Thank you for your detail sharing experience and giving us positive reviews and feedback on your stay at Novotel Bandung. We are really happy to know that you like cleanliness of the room and bathroom, our nice breakfast, and our staff friednliness and hotel location. However, we will take a positive action from your feedback related with Smoking and Non-Smoking room and the swimming pool.

Once again, thank you very much for your feedback and we hope we will welcome you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bandung

Property: Novotel Bandung
Address: Jl. Cihampelas no. 23-25, Bandung 40171, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Bandung
#11 Family Hotel in Bandung
#14 Luxury Hotel in Bandung
#17 Business Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bandung 4*
Number of rooms: 156
Official Description (provided by the hotel):
The Novotel Bandung is a 4 star hotel conveniently located in the centre of Bandung. Close to the main shopping and entertainment precinct, it is ideal for business trips and holidays. Featuring 157 rooms, the hotel also offers a range of conference facilities. For the convenience of our guests, we have a fitness centre, spa, and Kids Club. Enjoy a meal in our restaurant, or an intimate drink in the Lounge Bar. The hotel is the perfect base for exploring the rich colonial architecture of the city. ... more   less 
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Also Known As:
Novotel Bandung Hotel Bandung
Bandung Novotel

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