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“Comfortable hotel, good service”
Review of Novotel Bandung

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Novotel Bandung
Ranked #21 of 229 Hotels in Bandung
Reviewed June 22, 2012

Stayed at the hotel for about 5 days in April 2012. The room was very clean and comfortable. There were interesting pieces of artwork throughout the hotel.

Staff were very friendly and helpful.

A pity about the spa services though. I had the premium massage involving 2 masseuse, and both of them did not quite apply skillful strokes.

The swimming pool looked small and thus was not inviting.

The buffet selection at breakfast was generous, and the a la carte menu (for dine in or room service) also had a wide selection.

  • Stayed: April 2012, traveled with family
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Thank StanSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 24, 2012

Dear Mr/Ms StanSG,


Warmest Greetings From Novotel Bandung.....!


Your reviews was truly one of our favorite!. We share it in our daily briefing. It comes with three positive reviews and two constructive feedback for us to improve. Your feedback on our spa service is really valueable and we will follow up directly. Even though we use third party for running our spa and fitness, but we also have to control it closely. We will brief directly to our spa and fitness staff. For the size of our swimming pool, we may not able to enlarge the size due to the construction issues. However, we might develop the swimming pool by having the warm water to make more attractive and comfortable for our valuable guests.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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755 - 761 of 1,301 reviews

Reviewed June 21, 2012

very nice art in each lift lobby, generous carpeted room space, and nice staffs.....

However the hotel need to speed-up check-in/out process and guests must not wait for room readiness. Connecting rooms are limited during holiday seasons.

  • Stayed: June 2012, traveled with family
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Thank winsat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 24, 2012

Dear Our Valuable Guests,


Warmest Greetings From Novotel Bandung......!


We share your very positive review with all our operating team in the morning briefing. This would definitely encourage our staff's spirit to explore the best possible way to continuously providing a unique experience to our potential future customers. It is our pleasure to have you staying with us at Novotel Bandung. We will improve our speedity of check-in and check-out as your suggestion.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2012

The Novotel in Bandung is excellent value and well-placed for a flying visit.
It's a modern hotel with great facilities and a great pool - even though the water was cold for some reason.
However, the driver we arranged with the hotel to pick us up at the airport did not turn up and we had to use a taxi. the driver had no change so got a good tip.
We paid in US dollars and were told our exchange rate would be discounted because the notes were not in mint condition. Looked ok to me.

  • Stayed: May 2012, traveled as a couple
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Thank Shane_C1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 24, 2012

Dear Mr/Ms Shane_C1956


Warmest Greeting From Novotel Bandung.......!


Thank you very much for your time to give us your comment and feedback. I am please to see you enjoyed our services and facilities. We do really apologize for the miss pick-up at the airport.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2012

  • Stayed: June 2012, traveled as a couple
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Thank Cheeyun88
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded June 18, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 8, 2012 via mobile

You will get free Internet access in all rooms, both by Internet cable or wifi.
The swimming pool is too small, and the hotel is far from shopping center in Bandung.

  • Stayed: May 2012
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1  Thank Andikawicaksono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded June 18, 2012

Dear Mr Andikawicaksono,


Warmest Greeting From Novotel Bandung.......!


Thank you very much for your short and concise comment on our hotel. Yes, we are free on the wifi as well as the internet cable in the room. We are on the plan to make the swimming pool more comfortable, but it's not on the size, it's on the warmer system of the water. Novotel Bandung is actually not so far from the shopping center as well as the entertaintment center. Yes, that's you have to take by taxi as consider it's not walking distance. By taxi it takes you about Rp.20.000.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities. We hope to have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2012

  • Stayed: May 2012, traveled with family
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Thank CarmenLe0ng
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded June 18, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 31, 2012

Arrived at the hotel and greeted by friendly staff. Great atmoshere. The room was modern, nice and clean. Everything works well. Mini-bar was good as it's not overstocked, so you can put some of your stuff. Location is convenient too.

  • Stayed: May 2012, traveled with friends
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Thank EdwinSgp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded June 3, 2012

Dear Mr EdwinSgp


Warmest Greetings From Novotel Bandung......!


We share your very positive review with all our operating team in the morning briefing. This would definitely encourage our staff's spirit to explore the best possible way to continuously providing a unique experience to our potential future customers. It is our pleasure to have you staying with us at Novotel Bandung.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bandung

Address: Jl. Cihampelas no. 23-25, Bandung 40171, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Bandung
#11 Family Hotel in Bandung
#14 Luxury Hotel in Bandung
#17 Business Hotel in Bandung
Price Range: $42 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bandung 4*
Number of rooms: 156
Official Description (provided by the hotel):
The Novotel Bandung is a 4 star hotel conveniently located in the centre of Bandung. Close to the main shopping and entertainment precinct, it is ideal for business trips and holidays. Featuring 157 rooms, the hotel also offers a range of conference facilities. For the convenience of our guests, we have a fitness centre, spa, and Kids Club. Enjoy a meal in our restaurant, or an intimate drink in the Lounge Bar. The hotel is the perfect base for exploring the rich colonial architecture of the city. ... more   less 
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Also Known As:
Novotel Bandung Hotel Bandung
Bandung Novotel

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