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“very nice hotel, wish it had better location”
Review of Novotel Bandung

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Novotel Bandung
Ranked #20 of 231 Hotels in Bandung
Reviewed September 14, 2011

i have stayed at this hotel for several times, the latest was one month ago during my business trip in Bandung. The hotel and the room is modern and i like it. Service is excellent, free internet in the room, and great spa treatment. It is located on a one-way Cihampelas street and it's quite confusing to get there even for me who visit Bandung quite often. Most of the stores in Cihampelas are outdated (it was hype in 80-90s) and it's not walking distance from the more modern shopping districts in Dago or Riau streets.

  • Stayed: August 2011, traveled on business
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Thank hendronet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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876 - 882 of 1,329 reviews

Reviewed September 12, 2011

There's so many hotels in Bandung right now, you can choose from budget hotel to luxurious one. But, I think Novotel Bandung is one of the best hotel I've ever stayed in Bandung. The room and the bathroom are spacious, clean, nice and simple. Bathroom equipped with bathtub & shower. Breakfast was excellent, many varieties and tasty too. Staffs were friendly and helpful. And if you travel with your kids, they don't charge your kids for additional breakfast (max 2 kids up to 16 yrs old).

Cons: Pool was too small. Size of single bed was too small (other Novotel did too).

Room Tip: Choose room in Premier Floor for best service
See more room tips
  • Stayed: September 2011, traveled with family
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Thank ADEVIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2011

I've stayed here before and quiet like its modern decor. It's not far from BIP Plaza and other shopping malls and not far from Pasteur. Friendly, smart staff and a good restaurant with excellent breakfast. You can also take your breakfast on the balcony by the nice looking swimming pool.

Free internet, wireless in the lobby and cable in the room.

Recommended

  • Stayed: September 2011, traveled on business
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Thank DRMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2011

We just came back from 2 nights stays at Novotel Bandung. The hotel is not exactly located near any factory outlets / shopping area but we have no problem going around the city for shopping, sightseeing and food as we have hired a car+driver.

Hotel provide free airport transfers. You will have to make prior arrangement with the hotel for the airport transfer. I have e-mailed them a few days before arrival and all e-mails were replied promptly. At the airport, the driver was holding out a card with our name and waited for us for about 1 hour as the immigration check-out was really slow and inefficient. Only 2 counters to cater for the large crowd!

We arrived at the hotel around noon and the front-desk check us in swiftly. We booked a superior room at premier floor (club floor) but was disappointed that that the lounge was closed due to fasting month. We were not inform earlier about the closure when we made the booking. Nevertheless, we got a good deal on the hotel rate at 50% off when we booked during the Accor Sale! Breakfast was served at the coffee house (The Square) and for afternoon hi-tea, they delivered it to our room to compensate for the closure of the lounge.

The room was clean and the size is okay for 2 person. The only complaint I have about the room is the toiletries. I always measured the comfort of the hotel from the toiletries provided and was disappointed that they only provide 1 toothbrush, no comb, no hair conditioner & no lotion. Plus points of the room: - they have flat screen TV, bathrobe, slipper, safe, hairdryer, bath tub and toilet with bidet!

Service was excellent and the hotel staff are always smiling, open the door for us, help us with the luggage and also arrange car rental for us. The car rental company we booked didn't not turn up at the hotel. The hotel concierge helped us to call the car rental company many times but there were no answer and in the end, the hotel arranged another car for us within 30 minutes.

Food quality was okay at the hotel. Breakfast has good mixture of local and western foods and they do change the menu from day to day. We were there for 2 days for breakfast and was served with different foods everyday. The cake/dessert at the hotel coffee house is nice & delicious.

Free wi-fi available at hotel lobby and coffee house. Convenient shop at the hotel open from 0800 to 2300 in case you need to get anything. Hotel also has a spa but we didn't manage to try it. Pool was small but quite nice!

Overall, the service provided by hotel has been the most memorable one and better than the staying comfort.

  • Stayed: August 2011, traveled as a couple
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3  Thank psiew13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An Accor traveler
jakarta
52
Reviewed August 16, 2011

  • Stayed: July 2011, traveled on business
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 6, 2011

My wife and I stayed for 4 nights for a shopping trip to Bandung. The cab fare from the airport to the hotel cost Rp 40,000. The hotel provides free pick-up and transfer to the airport if earlier arrangements had been made. We stayed in a Superior Room at the Premier Floor, which permit us to use the Premier Lounge. It is a huge room with a comfortable king bed, but the closet space is quite limited. It boasts a sizeable bathroom. It has a tub with a separate shower room. The hotel has a small but well equipped gym. It also has a spa, a 60 minutes massage cost Rp 211,000. It only has one restaurant, which play live music (a pianist and a singer) during dinner. Breakfast came with the room but we finds the spread cater more for the locals. We tried the buffer dinner which also provided a spread for the local taste bud. There’s a convenient store in the hotel, but it’s not very well stocked. Staffs are friendly and helpful. It’s a 4 stars hotel, therefore do not expect a welcome basket, a well stocked mini bar, turning down the room in the evening, etc. It is advisable to rent a car with a driver, as it is a little too far to walk to the 3 best shopping areas (Jalan Riau, Jalan Drago and Setiabudi) in Bandung . If you book early through the internet, it can cost as low as Rp 350,000 per day (13 hours) inclusive of petrol and parking. Meal allowance of Rp 30,000 per day for the driver is not included, you’ll have a happier and more helpful driver if you give him Rp 50,000 per day. It’s great to shop at different outlets for hours and the driver helps to carry the shopping bags for us. Lastly, do visit the adventure store opposite the hotel. It has a variety of gears and apparels. There’s great bargain for adventure enthusiasts.

  • Stayed: August 2011, traveled as a couple
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3  Thank Kongsi-INFO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2011

Having stayed at many Novotels around the world this would have to be one of the worst for service I have experienced. We waited at least 5 minutes at reception when we arrived before we were acknowledged to be told "you have to checkin on the 3rd floor as you have an executive room". We found our way to the 3rd floor lounge (all other hotels have escorted us to the lounge) and the greeting there was lukewarm. We attempted to check in but the reception person was very standoffish and just picked up the phone and started making calls (we understand indonesion and what she was saying very quietly was that they didnt have a room available for us, even though it was prepaid). After about 15 minutes of just standing there and with no explanation from her she finally checked us in and handed us our room key. Our room was spacious and quiet as at the end of the corridor. Internet in this hotel is by cable only with the cable not very long (and the cable is fixed to the wall so you cant even plug in a longer one) so it was impossible to use it on the couch in the room (we moved the couch). We went to the lounge to find out about breakfast etc and were told the lounge was closed for our entire stay as they had a meeting booked in there. No other explaination was given just breakfast was downstairs. Deciding we weren't going to get any other information from the lounge we went to reception to ask. Again told the lounge was closed but we could have breakfast downstairs each day and afternoon tea in the restaraunt. We then though we would have a jacuzzi to relax as the posters all said they had 1 but asking in the gym they don't have it. The concierge desk was good with plenty of information of where to go and what the best sights were to see. Food in the hotel was ok but most of the buffet food was cold (both breakfast and dinner) with service very erratic (some staff were great but most too busy chatting or doing other things and not looking after any guests). Each day when the room was serviced they didnt replace the bathroom amenities, even though the empty bottles were there so we had to call houskeeping to get shampoo etc and 1 light in the bathroom didnt work and was never replaced even though we rang and asked for it to be fixed We paid our room bill early (as per the advice in a letter delivered to our room as the hotel was full and this would shorten any delays) and when we went back to the room the internet didnt work. We rang reception and they said it should would but it still didnt right through for the rest of time till we vacted the room (was this a coincidence) One of the best things about this hotel was the concierge desk and the other was getting in the taxi to leave.

  • Stayed: July 2011, traveled with friends
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1  Thank geoffmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded December 13, 2012

Dear Mr Geoffmark,


Warmest Greetings From Novotel Bandung.....!

We appreciate your very details sharing of your experience while staying with us. We do apologize for the incovenience while you stay at Novotel Bandung as you mentioned about waiting for check-in, the service of our staff and not complete facilitiesthe. For sure, we done some investigation to the department concerned and will take immediate action to achieve improvements in these areas.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We certainly hope the incident above will not deter you not to come back and stay with us again, as we do expect that we may show you a different hospitality then the last unexpected service you've experience.


Sincerely Yours,

Marak Setiadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bandung

Address: Jl. Cihampelas no. 23-25, Bandung 40171, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Bandung
#10 Family Hotel in Bandung
#13 Luxury Hotel in Bandung
#17 Business Hotel in Bandung
Price Range: $46 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bandung 4*
Number of rooms: 156
Official Description (provided by the hotel):
The Novotel Bandung is a 4 star hotel conveniently located in the centre of Bandung. Close to the main shopping and entertainment precinct, it is ideal for business trips and holidays. Featuring 157 rooms, the hotel also offers a range of conference facilities. For the convenience of our guests, we have a fitness centre, spa, and Kids Club. Enjoy a meal in our restaurant, or an intimate drink in the Lounge Bar. The hotel is the perfect base for exploring the rich colonial architecture of the city. ... more   less 
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Also Known As:
Novotel Bandung Hotel Bandung
Bandung Novotel

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