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“Beautiful views but.......”

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Padma Hotel Bandung
Ranked #3 of 226 Hotels in Bandung
Certificate of Excellence
jakarta
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Beautiful views but.......”
3 of 5 bubbles Reviewed October 16, 2010

The selling point of Padma are definitely the views. No matter where you are in the hotel, you are guarenteed a great view. But.....
My partner and I arrived earlier than check in time, but we didn't expect to be given our room right away, we only wanted to see if it was possible. The front desk staff assured us that we could check in, leave our bags in the luggage room, and when our room became available our bags would be taken there for us. The credit card was swiped, we signed and left, completely happy with the idea of great service. But when we came back at 3pm and tried to collect our room keys, they said that the room was not available. We were confused because the front desk had already told us which room we would be in. They also said we would have to take twin beds eventhough we were paying for a king. No apology was offered for their mistake and they said we would have to wait for another hour. While we waited we were comped for beverages, but only because it was at our insistence. Fortunately we were able to get a king bed, but the rooms are terribly small.
The restaurant is nice with a beautiful view of the hillside. Breakfast was okay, but everything was run in a very disorganized manner. Also, there is inadequate parking.
This hotel is overpriced and the staff need to be trained better.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
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Helpful?
Thank chandrawitts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nandang_Suryana, General Manager at Padma Hotel Bandung, responded to this review, October 20, 2010
Dear Valued Reviewer,

Thank you for sharing your experience on your recent visit at our hotel.

I have personally reviewed all aspects you've mentioned with the department heads concerned. It's my goal to keep on improving our products and services for optimal customer satisfaction.

Thank you once again for your constructive feedback. It’s our hope that you’d have a more enjoyable experience the next time around.

Sincerely yours,
Nandang Suryana
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,524 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Jakarta
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 4, 2010

Stayed there on a weekend. Spectacular view and surrounding, easy to reach from down town, superb exterior and interior, great food, excellent service (every staff seems to have a good initative to take care of you).

Swimming pool is hard to beat. It is the focal point of the hotel and it is very well designed with big and small pool and jacuzzi.

Haven't tried the spa, any comments ?

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
3 Thank travelboy2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed July 23, 2010

Padma offering a discount package, we travell with 2 children , they enjoy the pool very much the hot and cool. Food at breakfast is so many choice for child, and we surpise that hotel serve the afternoon tea. What make me so amaze when I wake up at 6 AM just down to the pool area to swim, I found a morning fog at the horizon combine with a beautifull sunrise in a quiet morning. The air is so fresh, grass smell around the area, the beautifull mountain just in front of you while you enjoy the pool. Bedpool is quiet ok so you can enjoy the morning sun.The towell already serve at that time. What a morning. Waiting for next discount package from Padma.

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
2 Thank danielmartinus2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethesda, MD
Level Contributor
92 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed July 18, 2010

We recently spent three nights at the Padma Hotel. It is a delightful place for a visit to Bandung.
The hotel is located on a hill high above the city, far away from the noise and congestion of down town. This may or may not suit business travelers, but it is great for leisure visitors. The air is fresh and clean. The scenery is beautiful, and there are even nature trails for those so inclined.
We stayed in a “deluxe” room with a balcony. The room was comfortable, well lit, and complete with the usual amenities an international traveler would expect in a nice hotel. The balcony was an extra bonus. It is nice to sit out there in the morning or evening; even at night with a light there were no obnoxious bugs.
The hotel has a generously sized outdoor pool and pool deck that attracts many kids on the weekend. This leads to one of the hotel’s few drawbacks: the noise proofing in the rooms is not the best, so the shouts of joy from the pool are shared by all.
The restaurant is another strong point. The day begins with a fine breakfast buffet (especially the weekend version, but still very good during the week), often included in the room rate. The restaurant has large windows that were open throughout our stay, creating a very comfortable outdoor dining experience, whether “indoors” or out on the balcony. The quality, variety and price of dinner were all attractive. This is a good thing, since there is not much dining choice in the immediate area.
Another pleasant surprise was the low key but high quality entertainment in the lounge at night (really part of the restaurant). The hotel recruits local talent, with a new soloist or duet every night. We enjoyed lingering and listening, almost alone, to the young and talented musicians.
Access to a car is more or less essential. There is nothing of interest in walking distance (one of the charms of the place) and no sign of public transportation.
Make sure you have good directions before you go. The hotel is several turns off the nearest main street. There are directional signs, but good directions in advance are essential.
Overall, the Padma is a fine oasis for any traveler who wants a relaxing stay high above Bandung.

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
1 Thank spunkymoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 6, 2010

Already stay twice this year at this Hotel for office workshop, definetily a good choice....away from the office, lovely view from the restaurant, even the meeting room have two side of glass wall overlooking the forest that surrounding the hotel.
The food was good, at nite they also have piano and singer to boost the mood for romantic dinner.
The room is clean, big comfy bed. You still can turn off the AC and open the window to enjoy nice cool weather....which very rare experince nowdays...
Never got a cahnce to enjoy the pool of the fitness-spa area, since most of my time here taken out by meeting and meeting, but still the atmosphere help you to relax, eventhough you in a marathon meeting...the staff very friendly....

Stayed April 2010, traveled on business
Helpful?
1 Thank demona_pastime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 14, 2010

My family just recently spent our easter holiday in Padma Hotel, Bandung. We had been staying in this hotel before 10 years ago when it was under Chedi Management. We heard that the hotel had been recently renovated and were excited to come back and experince it.
Upon checking in, we were greeted by our personal butler and ushered to our room. As we booked for Premier room, check in was done in our room and were served welcome drinks. Our personal buttler is also the one who deliver our bags to the room, he was gracious and helpful without overly friendly.
Our room is a newly added wing of the hotel therefore everything looks new and clean. We really love the big glass window facing the hill where we can see all the green when we wake up in the morning. There is only 1 problem : the ac was not functioning well, our room was very hot and the temperature would not go down from 27 C. We reported this and again the maintenance came in real quick. In worry that the Ac could not be fixed properly we requested for a change of room, and again the front office responded promptly and sent a staff to check on any vacant rooms for us. We were even allowed to choose the new rooms to our liking!
As we booked the hotel under the credit card promotion we were entitled for 2 pack of free dinner. Apart from that all hotel guest are welcome to have a free afternoon tea/coffee with free cookies and other local snacks. During the afternoon tea we try to book for dinner and again the service was so good despite the fact that the restaurant is almost fully booked for dinner. The manager really worked it to get us the best tables in the terarrace which had a view of the hills and mountain.
We also happened to lost our free parking ticket and when reporting to the front desk, the staff quickly went to the security booth and worked with the attendant to get us a new ticket.
The next morning we had our breakfast in the hotel cafe and again the hotel team showed a great hospitality in serving the hotel guest. All the waiters works fast enough to make sure the guest got the tea/coffee ordered to the table. The breakfast was also delicous, especially the pancake and waffles.
All in all we really enjoyed our stay in the Padma Hotel, mostly because of the service and the great hospitality showed by the Hotel team.We definitely will come back again and spend our weekend there!

  • Stayed April 2010, traveled with family
    • Value
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Helpful?
4 Thank rest_relax_jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
128 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed December 22, 2009

We just spent the long weekend in this hotel, which is now called the Padma Hotel Bandung. It's still being renovated, but is already in my opinion the best hotel in Bandung. The location is wonderful, and the swimming pool area just great. The breakfast was really great, and the breakfast location even better, perched out on top of the building way above the valley below. We now plan to go back again for new year.
Shame about the traffic in Bandung though, really spoiled the trip.

  • Stayed December 2009, traveled with family
    • Value
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Helpful?
3 Thank sbrown-jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Padma Hotel Bandung

Property: Padma Hotel Bandung
Address: Jl. Ranca Bentang No. 56-58 | Ciumbuleuit, Cidadap, Bandung 40142, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bandung
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 226 Hotels in Bandung
Price Range (Based on Average Rates): $
Hotel Class:5 star — Padma Hotel Bandung 5*
Number of rooms: 124
Official Description (provided by the hotel):
Inspired by the beauty of Parahyangan, Padma Hotel Bandung boasts a spectacular mountain view, elegant guestrooms and exceptional hospitality personified by its 24-hour butler service. Located at the hillside yet only minutes away from Bandung's city centre, it is the perfect place for great getaways and fruitful meetings. Come to Padma Hotel Bandung and rejuvenate yourself in the finest surroundings. ... more   less 
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