The selling point of Padma are definitely the views. No matter where you are in the hotel, you are guarenteed a great view. But.....
My partner and I arrived earlier than check in time, but we didn't expect to be given our room right away, we only wanted to see if it was possible. The front desk staff assured us that we could check in, leave our bags in the luggage room, and when our room became available our bags would be taken there for us. The credit card was swiped, we signed and left, completely happy with the idea of great service. But when we came back at 3pm and tried to collect our room keys, they said that the room was not available. We were confused because the front desk had already told us which room we would be in. They also said we would have to take twin beds eventhough we were paying for a king. No apology was offered for their mistake and they said we would have to wait for another hour. While we waited we were comped for beverages, but only because it was at our insistence. Fortunately we were able to get a king bed, but the rooms are terribly small.
The restaurant is nice with a beautiful view of the hillside. Breakfast was okay, but everything was run in a very disorganized manner. Also, there is inadequate parking.
This hotel is overpriced and the staff need to be trained better.
- Official Description (provided by the hotel):
- Inspired by the beauty of Parahyangan, Padma Hotel Bandung boasts a spectacular mountain view, elegant guestrooms and exceptional hospitality personified by its 24-hour butler service. Located at the hillside yet only minutes away from Bandung's city centre, it is the perfect place for great getaways and fruitful meetings. Come to Padma Hotel Bandung and rejuvenate yourself in the finest surroundings. ... more less
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