I booked a room at this place through one of online booking hotel site in Indonesia, for 3 nights - superior room types, and in a busy week as well (Muslim feast).
Instead of getting queen bed size just like what they'd mention at their website/somewhere else, we only get two single bed size combined!!! I stayed with my spouse and daughter, and its felt really uncomfortable to slept in between two bed right?!?
The problem not stopping there, we got toilet with damage flush -it's not working properly until the time we check out. The staff trying to fixing it at second day, which is the first day of Eid Ul Fitr, but unfortunately that the same time when we arrive after a long-tired day celebrating the feast. How can we take a rest while they trying to make it work with some noisy sound inside bathroom which only 10cm from our bed. Then my husband said to one of them to comeback tommorrow.
Shockingly, the next day they didn't fix the flush and also clean up our room!!!! whereas we have left the room almost all day long (from 10 am to 7 pm).
I know this is a small-budget hotel and at a very busy time, but at least I expecting a service class like another budget hotel in my other review.
luckily, they provide free snacks in the first and second night of Eid, quite entertaining. But overall, disappointing.
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