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“A new hotel that is not ready”

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Gino Feruci Braga Hotel
Ranked #55 of 229 Hotels in Bandung
Reviewed October 4, 2012

Before I begin, I have to state that I had high expectation of the hotel because it had recently just open. We stayed 5 nights at this hotel. It was a very new hotel, just opened on 1st September 2012. But it was a mistake. Yes it is new and everything is new but because it just opened, A LOT of things weren't ready. Even some of their rooms are not fully furbished.

Room
The room was small. Small even for small build person like me. The passage between the bed and the television was narrow that once a person sits in front of the bed, there is no space to pass through. There is no bar fridge though they had allocate a cupboard to put it in. Guess they have not procured the fridge yet. It is a new hotel but yet I see many defects such as a crack on the floor, lights not working and drill holes on the bathroom wall. The hot water was negligible. Because of that my children refuse to bathe each day and I had a hard time persuading them to enter the bathroom.

On a bright side, the room was mostly carpeted which was an important aspect as I have small children in the room. The air-con was cool and can be easily regulated unlike some hotel that I have been too. They have over 40 channels available but mostly Indonesian channels. Last but not least, the room was beautifully decorated.

Service
Service was not that helpful. Because of the different electrical socket they use, I had asked for an adapter for a 3-pin plug from the reception. I called reception because the housekeeping did not pick up even after 5 calls. The reception staff told me that they don’t have any. That is the most ridiculous as you don’t expect your hotel guest to be from Bandung and if you expect foreigners then you should be ready to provide such important device. BUT even more strange, when I was down at the lobby the next day, I asked the concierge staff for the adapter and he willingly answered that it is available and he will pass it to me when I return. I would like to compliment this staff by the name of anderes who went the extra mile to help me.

I had also asked the reception about the passenger tax at Bandung airport for international flight but again the staff at reception told me they do not know. These are important information that you should have if you are expecting foreign guests. I had asked for extra towel and they told me maximum towel a room can have is 2 towel. That is the most absurd.

Facilities
Only swimming is ready but we did not manage to visit it due to our busy itinerary. The gym and spa(if there is one) were not ready. Only one restaurant was available. The other restaurant which was on a different level was still under construction.

Overall I don’t have a good experience at this hotel probably due to it being a new hotel and A LOT of things weren’t ready or under construction. My take is, if it is still not ready, why do you accept guest? Doesn’t make sense right?

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Depipis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krisna P, General Manager at Gino Feruci Braga Hotel, responded to this reviewResponded December 17, 2012

Thank you for taking the time to complete our Review in TripAdvisor

Thank you for your input and comment that help us to be better your valuable comment has been improved as our commitment to our customer, some are has been improved base on your valuable comment. On behalf of management deeply apologize for inconvenience caused

Rest assured that we will be continuously improving our facilities and services so that Gino Feruci Braga will continue to become your preferred Hotel in Bandung.

Thank you once again for the praise and feedback. On behalf of the team, I am
looking forward to welcoming you back to the warmth and hospitality of the Gino Feruci Braga

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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493 - 499 of 833 reviews

Reviewed September 29, 2012

Location is very good, near Braga city walk, Braga street itself was designed as one of pedestrian street in bandung. The hotel was very new, even when i stayed here, it was the day they put the advertisement in newspaper for the soft opening. But the towels quality yet was already lousy. Cleanliness is just average, in the white walls there were many dirty. Eventhough new, the builing quality was not good, in my room, between the bathroom door and the wall, there was serious damage in the wall.
Workers use the same lifts with the guest, what would be future security for the guest as regular workers would keep using same lifts. The other thing it was very long to wait when we 'call' the lifts.

Room Tip: Check the bathroom walls first.
  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cipto29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krisna P, General Manager at Gino Feruci Braga Hotel, responded to this reviewResponded December 17, 2012

Thank you for taking the time to complete our Review in TripAdvisor

Your input and comment very accommodating by us to improve and better interm of facilities, amenities and serviced. On behalf of management do apologize for inconvenience caused

Rest assured that we will be continuously improving our facilities and services so that Gino Feruci Braga Bandung will continue to become your preferred Hotel in Bandung.

Thank you once again for the praise and feedback. On behalf of the team, I am looking forward to welcoming you back to the warmth and hospitality of the Gino Feruci Braga

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2012

Opened on Sept 01, 2012 and operated by Kagumhotel Group, this hotel is OK. Strategic location, friendly employees, room is clean, pillows kingkoil brand (awesome!), warm water for bathing is running well, ac is good. Minus is food less tasty and room size is too smal (23 sqm)

Room Tip: Better choose deluxe room than superior, since the room size is very small
  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Vera V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krisna P, General Manager at Gino Feruci Braga Hotel, responded to this reviewResponded December 17, 2012

Thank you for taking the time to complete our Review in TripAdvisor

I am delighted to know that you had a comfortable stay We are continually striving for Operational Excellence and I have been constantly impressed by how far my associates have been prepared to go in order to exceed our guests' expectations.

Rest assured that we will be continuously improving our facilities and services so that Gino Feruci Braga Bandung will continue to become your preferred Hotel in Bandung.
Thank you once again for the praise and feedback. On behalf of the team, I am looking forward to welcoming you back to the warmth and hospitality of the Gino Feruci Braga

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
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Stayed: September 2017, traveled on business
Thank nezhzubir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent T, Manager at Gino Feruci Braga Hotel, responded to this reviewResponded 3 days ago
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Reviewed 2 weeks ago via mobile
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Stayed: September 2017, traveled solo
Thank rusdi88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent T, Manager at Gino Feruci Braga Hotel, responded to this reviewResponded 3 days ago
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Report response as inappropriate
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Reviewed 2 weeks ago via mobile
Google Translation

Stayed: September 2017, traveled with family
Thank min12jasmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent T, Manager at Gino Feruci Braga Hotel, responded to this reviewResponded 2 weeks ago
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Report response as inappropriate
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Reviewed 2 weeks ago via mobile
Google Translation

Stayed: September 2017, traveled with family
Thank budi o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent T, Manager at Gino Feruci Braga Hotel, responded to this reviewResponded 2 weeks ago
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Additional Information about Gino Feruci Braga Hotel

Address: Jl. Braga no. 67, Bandung 40111, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 229 Hotels in Bandung
Price Range: $39 - $59 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gino Feruci Braga Hotel 4*
Number of rooms: 130
Official Description (provided by the hotel):
Located at the center of Bandung on Jl. Braga 67, the famous entertainment distric in Bandung. Gino Feruci Braga Bandung is easily reachable from all sides of the city and allows you to enjoy quick access to a variety of famous places of interests such as the Braga itself, Pasar Baru, Asia Afrika, Asian African Summit Museum, Bandung Train Station, and more. Choosing and enjoying a great value Hotel for a comfortable Bandung stay has never been this easy. ... more   less 
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