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“Awesome Stay”
Review of The Papandayan

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The Papandayan
Ranked #10 of 231 Hotels in Bandung
Certificate of Excellence
Perth, Australia
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Awesome Stay”
Reviewed January 1, 2014

My husband and I had a pleasant stay at the hotel. The room was clean, well laid out, everything worked perfectly. All the staff were very helpful started from when we arrived. Nothing was too much trouble and they do it all with a big smile. The food was fantastic and plenty of variety. Coffee was excellent, the laundry was fast, All in all it was a pleasant stay, we would highly recommend the Papandayan and definitely will be our choice of hotel when we stay in Bandung.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benni H, Executive Assistant Manager at The Papandayan, responded to this review, January 2, 2014
Dear Julie S,

Warmest greetings from The Papandayan,

Thank you for taking the time to write a review about our Hotel on TripAdvisor.

I'm delighted to note that in overall you had enjoyed your journey at The Papandayan, which I look forward to share it with other team members. Your comments are very important for us to keep striving to meet if not exceeding our guests' expectations.

Once again, thank you for sharing your experience with us and look forward to welcoming you back home here at The Papandayan.

Best regards,
Benni H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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458 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Jakarta, Indonesia
Level 4 Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 19, 2013

My company put me on the ambassador club floor......
Old and smelly room, AC totally broken
The lounge, Which lounge ? Come on, seriously. Apart from a poor tea- and a non selection of soft drinks. Nothing to eat...This is a joke. They should close the lounge...
I definitely don't recommend this hotel.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DENIS I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benni H, Executive Assistant Manager at The Papandayan, responded to this review, December 26, 2013
Dear DENIS I,

Thank you for taking your precious time to write a review about your experience on TripAdvisor.

With regret I've noted the inconvenience you had encountered during your stay relating to the room, air condition and club lounge. Please accept my sincere apologies for these shortcomings. I've personally shared and discussed with related department heads to fix the problem and to ensure that similar comments will not re-occur in the future.

I really appreciate your constructive feedback, as it allows us to keep striving to perform even better in meeting if not exceeding our Guests' expectations.

We all look forward to welcoming you back here so that you could see the improvement of the feedback you are addressing.

Best regards,
Benni H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
Reviewed December 16, 2013

Booked and paid for Ambassador Club Floor but get normal room instead. Worn out and very rough towel. Breakfast was terrible and not much selection. Atmosphere were terrible. I would not recommend to stay there. Definitely won't stay there again.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iskahar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benni H, Executive Assistant Manager at The Papandayan, responded to this review, January 2, 2014
Dear Iskahar,

True-hearted greetings from The Papandayan,

Thank you for taking your valuable time to write a review about our Hotel on TripAdvisor.

I've noted the inconveniences you experienced relating to the room, towels and the breakfast. Please accept my sincere apologies for these less than perfect experiences. I've personally discussed with related department heads to ensure the similar notes will not be repeated in the future. For your information that our Ambassador Club Rooms are non smoking rooms, whilst our smoking rooms are in Classic and Premier rooms which are located on the 2nd floor.

Once again, thank you for sharing your moments at The Papandayan with us. We all look forward to welcoming you back here when your travel plans bring you back to Bandung.

Best regards,
Benni H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuta, Indonesia
1 review
Reviewed November 11, 2013

As a long stay guest in the hotel (2 months) I am absolutely satisfied with the hotel. The rooms are spacious, the location quite centric and, above all, the whole “crew” in the hotel make the experience absolutely wonderful. Let me insist here: the staff is extremely friendly, professional and close.
Some drawbacks: sound proofing could be improved, with noise from the street and nearby mosques in the verge of ruining the experience.
A wonderful hotel in general, possibly the best and more complete in the whole Bandung area.

Room Tip: Ask for rooms with a garden view: you may get a bit too much sound from the mosques but will not hea...
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlos A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benni H, Executive Assistant Manager at The Papandayan, responded to this review, December 3, 2013
Dear Mr. Carlos A,

True hearted greeting from The Papandayan.

Thank you for taking your precious time to share your experience through TripAdvisor.

I'm delighted to know that in overall you had enjoyed your two months experiences at our Hotel, which I look forward to share it to other team members who had make your stay more memorable.

However, I'm more concerned with your feedback of the noise disruption in your room. We will certainly look into this matter to avoid similar comments from our Guests.

Once again, thank you very much for sharing with us and we all look forward to welcoming you back Home here at The Papandayan.

Best regards,
Benni H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Wilayah Persekutuan, Malaysia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 6, 2013

The five of us stayed at the Ambassador Club Floor for two nights. Lovely interior, love the sheets, spacious, the washroom was so comfortable - everything is just done right!

I think they must have taken Fnras's comments seriously - the service at the reception and club floor was awesome. Big Compliments to the chefs, they were friendly, the food was tasty, a good spread and temperature was just right, phenomenal experience!

Room Tip: Ambassador Club Floor is the way to go. The Hotel is situated slightly away from the main shopping d...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arifiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 19, 2013 via mobile

Can talk for other rooms but the Ambassador rooms at the 5th floor are spacious, clean and the experience was overall good. We liked the lounge of the 5th floor and the gardens and pool.
If something we didn't like that the room had no watch, and that the window does not close perfectly so room is more noisy than it should be if it closed properly. Other than that a very pleasant experience and for this price range more worth than Hilton Bandung, IMHO.

Stayed October 2013, traveled with family
Helpful?
2 Thank Bejar-Horii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 5 Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 17, 2013

I stayed at the papa from 11th October to the 15th. The hotel has recently been refurbished and I couldn't fault the place. Room was large,bed very comfortable,service fine, staff friendly. Breakfast buffet quite good, pool clean and relaxing. The health spa gave good therapeutic massage and the sauna and spa facilities were first class. The location is sort of a middle point between the older braga area and the shopping areas in riau, dago chiampelas.

Room Tip: The mosque is quite noisy as the speaker is pointed straight at the hotel, so pick a room facing awa...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mykej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Papandayan

Property: The Papandayan
Address: Jl. Gatot Subroto 83, Bandung 40262, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Bandung
#6 Family Hotel in Bandung
#6 Spa Hotel in Bandung
#18 Business Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Papandayan 4.5*
Number of rooms: 172
Official Description (provided by the hotel):
Most elegant, luxurious 5-star hotel, The Papandayan unveils the art of hospitality, committed to delivering the promise in every moment of every stay where impeccable staff prides themselves in exceeding your every expectations. Centrally located in the most strategic location of the thriving business hub of Jl Gatot Subroto 83, it is set away from the congested one way thoroughfares, offering many avenues of accessibility to the property. ... more   less 
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Also Known As:
The Papandayan Hotel Bandung
Papandayan Hotel Bandung

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