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“the 5th executive floor”
Review of The Papandayan

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The Papandayan
Ranked #10 of 230 Hotels in Bandung
Certificate of Excellence
Reviewed November 13, 2011

at first i saw the hotel lobby, never thought the facilities and the hospitality inside would exceed my expectations. me and my mom were arrive at the hotel at night, and surprisingly one of the staff offered us to drive around. the facilities was also very nice, they have gym, nice open air swimming pool, even the waterfall and a cozy place to sit. we were stay at the 5th executive floor, they have an executive buffet there with a homey living room which made us very lazy to get of. staying at The Papandayan was an amazing experience for me and my mom. we are very excited to coming back.

  • Stayed: November 2011, traveled with family
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Thank jsabrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 13, 2011

Spending 2nights and 3 days at The Papandayan is marvelous. Not only all of the staff are well trained on how to deliver the service, but The room, the living room at executive floor at 5th, is just like a home. Every time I spend time in Bandung is always at Factory Outlet, but this The Papandayan makes me stay at 'home' ! Very nice!

  • Stayed: November 2011, traveled with family
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Thank Perriz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2011

From a sleepy mountaintown retreat to a comfortably luxurious getaway. Hotel Papandayan is now a viable option to Bali and other weekend resorts for overstressed Jakarta residents. The renovations done are high quality yet homey. Upgrades to rooms and facilities are nicely done. Recommend this to anyone seeking five-star treatment that's affordable and convenient.

  • Stayed: April 2011, traveled with friends
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1  Thank mister m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2011

As Bandung people, we know Papandayan hotel since forever. We knew it as a great five stars hotels, where a fancy wedding being held. But never have a chance to stay there, as our house also in Bandung. Years back, we recognized that this hotel's quality decreased, looked old and quiet. But then we heard it was renovated and became posh and shiny again.

So last week, we have a chance to stay there for two nights, checked in on Saturday and out on Monday morning. Me, my husband and our 6 yo boy. We get this 2 classic rooms, with connecting door and a livingroom. When we arrived, there was a refreshments (peanut, cookies, date, fruits) on the table. The room are spacious, comfy couch, LCD tvs, and bathroom are so clean. There was either a shower and a bathtub in the bathroom. I like the shower room, it just felt right from the floor, soap, large showerhead (feels like shower in the rain, hehe), faucet and water. And my boy, was very happily taking a bath (and playing, of course), without we were worry for his safety (the bathroom has a window to bedroom).

Breakfast and dinner buffet was other happy things. We experienced one time breakfast at executive lounge, dinner buffet at restaurant and rooming service dinner. Breakfast buffet offered various meal from indonesian, asian to western food. I love the sushi and sashimi. Dinner was also great, there are various food but mostly asian food, the soup was so yummy. Room service also great, the waitress came to our room for taking order, we order caesar salad, oxtail soup and pasta, there were still hot when came to our room.

The pool was nice. We spend our sunday morning for swimming. It's not olympic size pool, but the atmosphere was so relaxing. Many kids enjoy the pool also, make our son happy.

Location, it is on the gatot subroto street, should take Buah Batu exit from outer ring road toll, about 3 km to Riau (the heart of Bandung factory outlet). The main attraction in this area is Trans Studio Bandung and Bandung Super Mall, just about 500 meter from hotel. Trans studio is the biggest indoor theme park in the region.

  • Stayed: October 2011, traveled with family
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1  Thank NitaYuanita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2011

Two night mid week stay.
Junior suite

5 stars for service by supervisors and certain staff members. ( Rifi, Cepi) Pool attendant became like a personal assistant - all smiles and efficiency. Front staff should offer information about the hotel and services, but this is something deficient in many hotels.

The pool is beautiful, pristine and the poolside furniture is verv comfortable The pool area is very large and attractive.

Sauna and spa also stunning - Dewi the manager very professional.

The Mirten lounge is a relaxing and comfy retreat.

The junior suite was smaller than expected particularly when compared to the Savoy Homan's very generous junior suite with balcony It seems no more than a spacious standard room with a couch. Bathroom excellent The linen was of good quality, but the bed was as firm as beds can possibly get. Windows are not to the ceiling as advertised. No clock in the room - an omission I have never seen in any hotel before. I'm also not sure what is meant by the advertised state of the art TV - besides the picture is not very clear.

Breakfast venue is unique and well laid out. Great variety of food including sushi. Beef sausages were either cold or lukewarm on both days - this needs attention. The burger ordered at the poolside tasted gamey. My colleague commented that it tasted like goat or mutton.

For those who can actually find the homepage for this hotel on the web be informed that there is no afternoon tea in the Mirten lounge. This is also incorrectly stated in the room directory ( afternoon tea 2 to 4 pm at Mirten). It is apparently in the executive lounge at 3 pm but we didn't bother to try it when there was unbelievable confusion amongst front staff about who's entitled to go there, the time and even the location of the exec lounge. Now this lounge is stunning but after sitting comfortably for an hour we abandoned any further visits as there was no staff member in sight.

Wireless Internet is erratic and you find yourself constantly re-entering an unnecessarily complex username and password.

Room key had to be reactivated several times.

There is no usher at the main entrance and are there any bellboys, car valet service? It also gets rather tiring repeatedly explaining to the security at the car exit that you are indeed a guest and that you should not be paying parking fees.

It is obvious though that the management takes suggestions seriously so I'm hopeful and would still recommend this hotel.

  • Stayed: October 2011
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1  Thank Herbert1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
papandayan88, Manager at The Papandayan, responded to this reviewResponded October 28, 2011

Dear Guest,

Thank you for taking the time to provide us with your feedback regarding your recent stay at the Papandayan.

While it is our true intent to have exceeded your expectations, it is obvious we have let you down in some areas that can be corrected. With this in mind we would like to be able to somehow be given the chance to show you that we are capable of delivering your expecations.
Please let me know personally at gm@thepapandayan.com and we be glad to provide you with a special offer for your consideration. on your next visit. Thank you for taking the time to write us and we hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2011

The environtment is great, service excellent, room nice,food wonderfull. It was great experiance to stay at Papandayan Hotel

  • Stayed: October 2011, traveled as a couple
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1  Thank Riza911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2011

The Papandayan is really a very nice, comfortable place to relax.
its warm hospitality of all the team, will make your stay a memorable one..
We can not forget the pleasure we got in the morning when they allow us to enjoy our breakfast under the morning sunshine... it enabled us to create a sweet memory..
A memory of family time which has always been in our hearts..

The neat and cosy room hotel.. the delicious food they serve..the warmth atmosphere.. the fresh surroundings where you can enjoy the mountains while having breakfast.. all of them will make your stay be unforgettable...

We had beeen through a pleasant experience in our stay.. we would recommended The Papandayan to our friends as the most warm and friendly place to relax in Bandung.

  • Stayed: September 2011, traveled with family
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Thank NunikNoveldy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Papandayan

Address: Jl. Gatot Subroto 83, Bandung 40262, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Bandung
#6 Luxury Hotel in Bandung
#6 Spa Hotel in Bandung
#18 Business Hotel in Bandung
Price Range: $71 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Papandayan 4.5*
Number of rooms: 172
Official Description (provided by the hotel):
Most elegant, luxurious 5-star hotel, The Papandayan unveils the art of hospitality, committed to delivering the promise in every moment of every stay where impeccable staff prides themselves in exceeding your every expectations. Centrally located in the most strategic location of the thriving business hub of Jl Gatot Subroto 83, it is set away from the congested one way thoroughfares, offering many avenues of accessibility to the property. ... more   less 
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Also Known As:
The Papandayan Hotel Bandung
Papandayan Hotel Bandung

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