This is my 4th experience to stay at Kagum Hotel Group's Hotel and so far this is the most disappointing hotel. Hotel's location was very weird. We should enter to the narrow alley to reach the front of the hotel. Check in was OK, but we can't use our key card room for twice and we should go back to reception counter. The room was adequate, clean, so was the bathroom, shower and the air con. But they didn't refill my toilet paper and tissue paper on the desk. Breakfast was horrible, although the menu was various but the taste was awful - need new chef. They didn't serve butter for toast! Additional for minus point, the staffs gave us a fake smile, especially staffs in the dining room. Definitely won't come back to this hotel again.
- Official Description (provided by the hotel):
- Verona Palace Boutique Hotel Bandung is a leisure three stars Hotel located in the heart of the city. We have 45 rooms, 5 meeting rooms, and comfortable Venesia Restaurant and Cafe. Our luxurious rooms will make you feel special, and we always want our customer to be our family. ... more less
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