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“Great accomodation bad service”

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Verona Palace Hotel
Ranked #92 of 231 Hotels in Bandung
Reviewed July 7, 2012

1st time i came here, the concierge let me wait in the lobby for almost one and a half hour without any confirmation, i should go back to them again to follow up whether it is done ot not yet, the food average for a 4 star hotel but the accomodation is great, TV, bed, bathroom everything was superb maybe since this is a new hotel...but i would like to come back for sure, forget about the service i had, just come and relax there

  • Stayed: March 2012, traveled as a couple
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Thank AllanOctesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firman A, Front Office Manager at Verona Palace Hotel, responded to this reviewResponded October 27, 2012

Dear AllanOctesa, Mr

Warm Greetings from Verona Palace Hotel Bandung,

Thank you for your time to write and share your experience during your stay at Verona Palace Hotel. Please accept our apologies for the inconvenient caused regarding the services, we have fixed and manage to prevent these would not be happen in the future.

We will be continuously improving our facilities and also services so that Verona Palace will continue to become your preferred Hotel in Bandung. Thank you once again for the feedback. I hope to meet you again in the next future.

Best Regards,

Firman Anugrah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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65 - 71 of 106 reviews

Reviewed June 28, 2012

Staying for one night only, the hotel gives me good impression - valued for money. Despite it's a newly open hotel, the hotel sucessfully provides its best for the guests.

Plus points:
- excellent support from the front desk officer and the staffs
- fair variety of breakfast menu
- perfect size of room - we booked connecting rooms and both are excellent

Things to be considered:
- limited parking space - if you check-in late, you'll get the most 'impressive' parking lot: the gas station area nextdoor !
- access to the hotel - got to go through small street to get there; other option is going through the gas station (weird access, isn't it?)

However, if you book through the hotel chain channel, you'll get the best price. Worth to try!

Room Tip: Ask for room that not facing the gas station, or near the elevator - bit noisy though not that bad.
See more room tips
  • Stayed: March 2012, traveled with family
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3  Thank JASeno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firman A, Front Office Manager at Verona Palace Hotel, responded to this reviewResponded October 27, 2012

Dear JASeno,

Warm Greetings from Verona Palace Hotel Bandung,

My name is Firman Anugrah and I am here to represent the management of Verona Palace Hotel Bandung to respond to your review in TripAdvisor. Your review are one of the most complete and useful for our management and please accept our deepest appreciation.

Overall all of your comments i have delivered to Management. We will be continuously improving either our facilities and also services so that Verona Palace will continue to become preferred Hotel in Bandung. Thank you once again for the feedback.

We are looking forward to welcoming you again in the future. Please do not hesitate to contact us to make your future reservation.

Best regards,

Firman Anugrah

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Reviewed May 29, 2012

Verona hotel is one of my fav hotel because of its design especially for the bedroom and bathroom. It's modern, simple but elegant. The service's good, the room was very clean. Although the parking area not so spacious. Found it hard to park the car once, but then the security told me to park the car at the petrol station beside the hotel. But dont worry, it's safe. The location quite far from the shopping & food center like Dago, Cihampelas or Riau, but near the Pasteur toll gate. The breakfast was average. But hey, it's Bandung, where u could find so many yummy foods to try, so that won't be a problem I guess. So if u look for a great and comfortable place to stay, the hotel is very recommended!

  • Stayed: March 2012, traveled with friends
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2  Thank bun9i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firman A, Front Office Manager at Verona Palace Hotel, responded to this reviewResponded October 27, 2012

Dear bun9i,

Warm Greetings from Verona Palace Hotel Bandung,

Thank you for choosing Verona Palace Hotel as your favorite hotel because of "design especially for the bedroom and bathroom it's modern, simple but elegant" as your review in TripAdvisor.

I am very glad that you had a comfortable stay with our Hotel. Thank you for your comment about our services and cleanliness of our room, we will be continuously improving either our facilities and also services so that Verona Palace will continue to become your preferred Hotel in Bandung.

On behalf of the team, I am looking forward to welcoming you back to the warmth and hospitality of Verona Palace Hotel Bandung. Please do not hesitate to contact us to make your future reservation.

Warmest Regards,

Firman Anugrah

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Reviewed March 23, 2012

I stayed here for 2 nights back on January 2012. It's a new hotel with huge enough room. these days it's hard to find huge room in the new hotel but this one? i'll surely comeback whenever i visit bandung. the location is great - near pasteur highway. i did not try the breakfast since i'd rather buy the hawker food,:) the bathroom is also spacious with the shower area separated with glass material. the staff were also nice and helpful. the parking area is limited but the hotel is in the same area with petrol station, so we could park our cars there safely. perhaps it's a bit far going to shopping area where it'll take around 10-15 minutes. there is food corner besides the hotel and also worth to try.

  • Stayed: February 2012, traveled with family
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3  Thank Ikmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firman A, Front Office Manager at Verona Palace Hotel, responded to this reviewResponded October 27, 2012

Dear Ikmar, Mrs

Warm Greetings from Verona Palace Hotel Bandung,

Thank you for choosing Verona Palace Hotel as your place to stay while you are In Bandung and thank you very much for taking your time to provide us with positive review in TripAdvisor. Please accept our deepest appreciation. We are extremely pleased and will continue to make it better in order to get our guest satisfaction.

We are surely looking forward to welcoming you back to Verona Palace Hotel. Please do not hesitate to contact us to make your reservation some time in the near future.

Warmest Regards,

Firman Anugrah

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Reviewed May 26, 2017
Google Translation

  • Stayed: May 2017, traveled on business
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Thank jerukmanies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hadi S, Front Office Manager at Verona Palace Hotel, responded to this reviewResponded May 29, 2017
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Reviewed May 22, 2017
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  • Stayed: May 2017, traveled on business
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Thank boss d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hadi S, Front Office Manager at Verona Palace Hotel, responded to this reviewResponded May 29, 2017

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Reviewed April 12, 2017
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  • Stayed: April 2017, traveled on business
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    • Rooms
    • Service
Thank Syahdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans C, General Manager at Verona Palace Hotel, responded to this reviewResponded May 19, 2017
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Additional Information about Verona Palace Hotel

Address: Jln. Prof Surya Sumantri no. 36 | Bandung, Bandung 40164, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #92 of 231 Hotels in Bandung
Price Range: $26 - $70 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Verona Palace Hotel 3*
Number of rooms: 45
Official Description (provided by the hotel):
Verona Palace Boutique Hotel Bandung is a leisure three stars Hotel located in the heart of the city. We have 45 rooms, 5 meeting rooms, and comfortable Venesia Restaurant and Cafe. Our luxurious rooms will make you feel special, and we always want our customer to be our family. ... more   less 
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