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“A Nice Hotel” 4 of 5 stars
Review of Ibis Bandung Trans Studio

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Ibis Bandung Trans Studio
Ranked #20 of 215 Hotels in Bandung
Kota Kinabalu, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“A Nice Hotel”
4 of 5 stars Reviewed June 17, 2013

A nice hotel i stay in Bandung. Breakfast good. service good. staffs friendly. only one thing don't like is every morning 8.30am have cleaner come to knock your door ask you what time want clean your room. pls improve this. i would recommend who want go to bandung please stay this hotel. Safe! Easy go anywhere by Taxi. Love IBIS Bandung <3

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank angelelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Ibis Bandung Trans Studio, responded to this review, June 18, 2013
Dear Mrs Angellele,

A great "MERCI" for your nice review on trip Advisor.

I am feeling very sorry for our staff disturbing you at 8.30am, this is unnacceptable and I already informed our Houskeeper that is should not happen. In fact the housekeeping staff knocked on door morning time to pick-up any lanudry as we try to do "same day delivery' of laundry. I remind our staff to not knock on door and let the customers to ask to houskeeping to pick-up laundry in room on request. Good point, thank you.

Hope to see you very son in Bandung.

Very Best regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,019 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Jakarta, Indonesia
1 review
3 of 5 stars Reviewed June 14, 2013

I stayed at iBis Transtudio Bandung, a couple weeks ago for leisure. In average, I can conclude the service was good (as common budget hotels). Hotel service was average at that time, I might conclude it was because of long weekend. Perhaps you could, improve internet connections (free wifi), cleanness of your rooms (my pillows had stainned on it), and please pay attention to your rooms maintenance. I can complain about the food since, I spent my dinning time outside (TSM Mall), however I can suggest you to put more variety of beverage or snack options (traditional modernized perhaps). Thus, family could spend more quality time at hotels at ease on meals time.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank senopati13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Ibis Bandung Trans Studio, responded to this review, June 16, 2013
Dear Senopati,

Many thanks for your input on trip advisor. Unfortunately I need more details to see what was hapenning during your stay as all actions, services etc are recorded.

Service depend most of the time of the number of customers, now during high season, with an average of 1000 guest adults and around 300 kids in house, even if you give a 5 star service, you may be a bit stress...kids running everywhere, parents looking for kids...., staff looking at better service etc. I have myself such experience during Lebaran in Bali where no service is possible, and everyone complains to the management etc.

In Bandung in June, just before Ramadhan period we are facing a lot of demand and our hotel is fullybooked every night due to low rate and good quality service.

This is really the high season for all of us in Bandung and we try to provide not a budget but an economic hotel service.

Appologize for any inconvenience caused.

Hope you finally enjoy your stay.

Best regards,

Patrick / GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 12, 2013

If you want to visit the Trans Studio, this is the hotel you should stay at. The hotel lobby is connected to the Trans Studio Mall, and you can get to the mall and the theme park in no time. Traffic in Bandung is usually heavy during the weekend, so it helps to stay as close as possible to the place of attraction you want to visit.

Checking in can be faster if you are a member of Le Club Accorhotels, because there is a designated counter for members (you can avoid the regular queue). It took me no more than 10 minutes, especially since I had already made a reservation through the hotel website.

The room and the bathroom could have been more spacious, but they probably suit the bargain price I paid for. Be sure to bring your own toothbrushes and toothpaste, because these are not provided for you in the bathroom. Also, the glass enclosure for the shower was not well-designed. Water leaked through the glass door to the bathroom floor although I was careful enough not to point the shower spray in the direction of the glass door.

Finally, if you want to connect your laptop to the free internet in your room, be sure to borrow a network cable at the reception. They do not provide the cable by default in your room.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank leykis101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Ibis Bandung Trans Studio, responded to this review, June 14, 2013
Dear Trip Advisor Guest,

Thank you very muich for your feedback, it is always a pleasure to read positive comments but I am very happy to read so long comments with details, guest will love it.

One more points, for internet, yes you have three possibillities :

1) Ssk to front desk to use an internet cable (no charge, just deposit)
2) Use the wifi directly in your room
3) Use the wifi from lobby, restaurant and terrace.

For Le Club Members, YES we have a dedicated counter to facilitate the check in/out time, I suggest more and more customers to become members and enjoy FREE membership card and more benefits due to points. We have now more than 10 Millions member worldwide, Le Club become the reference of loyaulty program for hotels and we are so so hapy to welcome them.

Feel free to contact me again for your next stay if anything I can do to haver an excellent stay with us.

Kindest regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 11, 2013

Location is perfect, wifi is OK, Breakfast is good, Room size is adequate (Ibis standard), but the bathroom design is too small especially the shower area, it's too small, and the shower door too big for the bathroom space, so we cannot even put the bathmat on the floor bcoz it 'll swiped up by the door when we open the shower door. Overall it's a very pleasant stay at the Ibis Trans Bandung

Room Tip: Higher floor is more cooler, we got the 21st floor (the top is 22nd), it's very cold at night, w...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SindyYW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Ibis Bandung Trans Studio, responded to this review, June 14, 2013
Dear Sindy,

Many thanks for your good comments.

We are pleased to read that your stay was enjoyable and you had recommanded our property for future bookers/guests.

Have a great weekend and hope to see you back to ibis bandung very soon.

Kindest regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
4 of 5 stars Reviewed June 11, 2013

Checked in on 11 June. Only thing bad is intermittent wi fi. My daughter says night door bell but i don't mind. Hv not tried d breakfast yet.
The location is fantastic as v near to trans studio mall.
Staff r courteous

  • Stayed June 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank lesliepsg2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Ibis Bandung Trans Studio, responded to this review, June 13, 2013
Dear Sir,

Many thanks for your comment on your stay, a few points to answer if you dont mind:

1) There is no bell on doors...
2) Yes we have some problems with WI-FI, we try to contact Telkom and solve our problem but looks like it is difficult to solve the speed problem...but connection is still running.

Hope to see you soon again in bandung.

Kind regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
Level Contributor
74 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed June 10, 2013

(+)
.amazed by how close the hotel with the shopping mall, and trans studio indoor theme park. just a step away! less than 3minutes walk. (connected)
.new hotel, means CLEAN :) super clean!
.friendly and helpful staffs

(-)
.on weekend, you will rush and force yourself to fit in the elevator. if you're lucky enough you can go with the first "go up" elevator, this is really gettin' on my nerves thou. as im traveling with my family, we usually waits for the next elevator. (this hotel has many rooms, means many many many guests could fit in this hotel too)
.no breakfast, room rate was about IDR 475.000 /room /night .pretty overpriced then (booked by booking.com)
.no swimming pool
.they have no extra bed (when you ask for it) only thin mattress lay on the floor, but still okay and feels comfy.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Priciliariela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Ibis Bandung Trans Studio, responded to this review, June 11, 2013
Dear Madam,

Many thanks for your comments, I am pleased to share with the head of department your comments and pleased to answer point by point;

1) Lift; usual time people doesnt wait for lift except during the weekend between 08am and 09am where some guest may wait for 3 to 5 minutes only. we control lift by CCTV and manage it according to demand. We do our best for service, fo sure, but your comments will be discussed for improvement, thank you.

2) Weekend rate, sorry ibis is the cheapest 3 star hotel in bandung, please double check and let me know if I am wring but we always keep low rates. This is one or our strengh to provide room rate according to our staring. When you pay your room 400.000++ during weekend it is really good. For information all ibis rate in jakarta during weekdays are between 600.000++ and 700.000++. For breakfast we have done a complete mix of International and Indonesian breakfast, sorry if you dont like it too much but I follow instructions and standards. Until now, we don't get complains about it except the number of people having breakfast is a bit difficult to manage due to the number of guest staying with us is most of the time above 1000.

3) We have no swimming pool and we never advertise the pool. Our customers are pleased to go swimm,ing at the Trans Hotel but may pay some entrance fees. Reception staff can help you to show you the way to the pool.

4) Extra bed. we have a very simple system: your room is for 2 adults. If you wish to keep one kid with you, it is ok, if you wish to have extra matrass, we provide it, and we have some 222 rooms connnecting for famillies. as the room is 18m2, it is a bity hard to add one extra bed.

Sorry to be a bit direct to your points, but our product has been launched last year with clear standard of ibis worldwide, we are a part of an international chain and apply all international standards of the chain.

Feel free to contact me if you have any question about it but I am pleased to see that finally you ave us some 4 points with maximum of 5, means the happyness is there. Glad for our team.

Kind regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 9, 2013

Comfortable accommodation, shopping, dining & entertainment - all in the same place. Great staff with very good attitude. Will come back for sure. Patrick Sibourg, the GM is doing a good job in term of quality and guest service!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sabrina_NSMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Ibis Bandung Trans Studio, responded to this review, June 10, 2013
Dear Mrs Sabrina,

Many thanks for answering to the hotel questionnaire of Trip Advisor. By stipulating my name I must reply than I am very sensitive about greetings and really appreciate it.

I understand also that your stay was memorable and you enjoyed it.

Many thanks for coming and visiting us in Bandung.

Hope to see you again very soon.

Kind regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Bandung Trans Studio

Property: Ibis Bandung Trans Studio
Address: Jl. Gatot Subroto no. 289, Bandung 40273, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #20 of 215 Hotels in Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Bandung Trans Studio 3*
Number of rooms: 606
Official Description (provided by the hotel):
Mr Patrick SIBOURG, the manager of the ibis Bandung Trans Studio hotel, would like to welcome you. The largest ibis hotel in Asia, strategically located in Bandung Supermal and Trans Studio, the biggest indoor theme park in Asia. Easy access from toll road exit Buah Batu, 20 minutes from Husein Sastranegara Airport, ibis Bandung Trans Studio featured by 606 new ibis generation rooms (including 222 connecting rooms), Oopen Restaurant & Bar, 24 hour room service, meeting rooms, laundry service, 4000 parking facilities, safety box, internet connection & free Wi-Fi, and self service buffet breakfast. ... more   less 
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