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“Great location, clean, reasonable price, but... not my first option in Bandung”

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Hotel ibis Bandung Trans Studio
Ranked #25 of 230 Hotels in Bandung
Certificate of Excellence
Jakarta
Level Contributor
50 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Great location, clean, reasonable price, but... not my first option in Bandung”
Reviewed December 29, 2012

The company I work for were organizing a family gathering to Trans Studio in Nov 2012, and we all stayed in Ibis as the hotel is attached to the Studio (as well as Shopping Mall). My family (with 3 kids) used 2 rooms, connected. It's a new hotel, nice, clean, friendly and helpful staffs. But unfortunately, the rooms are poorly designed and cheaply decorated. The shower kit was broken and toilet flush was not working.

So, did we enjoy staying there ? Yes...it's a great hotel (only) if you want to visit Trans Studio.
Was it value for money ? Yes... the price is quite reasonable.
Will we go back there someday ? sorry, I have to say NO.. it is not going to be our first choice of hotel in Bandung.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Irlan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this review, January 1, 2013
Dear Sir, Madam,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

I'll personally look at the technical problems in your room, sorry for that.

Your comments have been carefully taken into consideration and reported to our operational department as well as our Management Team.
At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

Best Regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Melbourne, Australia
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 24, 2012

As far as positives go the high point is definitely the strategic location of the hotel which is situated inside/adjacent to the Trans Studio Mall meaning you can walk straight into the mall if you're hungry or want to shop. Ibis Bandung Trans Studio is also part of the Accor group so the basics such as cleanliness, hygiene and even internet are always going to be at a pretty consistently high standard - the wired internet here was very very fast.

However, while the rooms look fairly new we did encounter a couple of issues during our six-day stay at the hotel:

Firstly, after a couple of days our non-smoking room smelled like an ashtray due to cigarette smoke coming through the air conditioning ducts while we were out. We allowed hotel staff to attempt a couple of resolution methods (air freshener; and an air purifier) before we gave up and asked for a room transfer which was promptly done - but a hassle to pack everything.

Second problem was that the new room's shower was poorly maintained and the floor of the bathroom was soaked every time one of us showered. It meant we had to tiptoe around the bathroom whenever we wanted to brush our teeth or use the toilet for four days which was pretty inconvenient.

Due to the issues I would probably choose another hotel if staying in the Bandung area - especially given the cheap price of taxis in the region.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YozYYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Owner at Hotel ibis Bandung Trans Studio, responded to this review, January 1, 2013
Dear Sir, Madam,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

I understand your frustration with some problems due to the holiday period, our hotel is running full occupancy daily from Dec 1st till today and we do our best to accomodate all our guest wishes. Sometime it is possible, sometime it is not.

Your comments have been carefully taken into consideration and reported to our operational department as well as our Management Team.
At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

Best Regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Depok, null, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 19, 2012

I was stayed with my team for business trip and we took several rooms. We arrived very late in the evening and was welcomed by one gentleman at reception. He was so friendly and very patient to handle us that had a lot of request. At the end our check in process was running very smooth and fast.
The breakfast was nice, but seems that there was a big group so we have to wait and queueing infront of the restaurant. The waitress, named Ledy thanked us to wait and escort us to the table. We impressed with her hospitality and we were very enjoy the breakfast.
One thing that really need to improve is the elevator quantity, i think you need to add more elevator since that my team and I have to wait around 10 minutes to went down to lobby.
But overall, we were very satisfied and love the hospitality at ibis bandung trans studio.. for sure I will recommend this to my company to always use ibis bandung for our next business trip to bandung..

Room Tip: Room on 6th floor with pool view was nice :-)
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank vernando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this review, January 1, 2013
Dear Sir, Madam,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

Hope to see you very soon back to Bandung.

Best Regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 18, 2012

We stay 2 nights at this hotel..good service.. good quality of hotel amenities..good location, near mall and city attraction (Trans Studio Bandung) and also well prepared for person with wheel-chair.. I don't think a lot of hotels with this idea.. I can wheel my father even from the parking lot at the basement up until reaching the room without any difficulty.. even if we continue the journey to the mall....

Room Tip: Please check in on time otherwise you have to wait for your room
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Johan11October
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this review, November 18, 2012
Dear Sir,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

Your comments have been carefully taken into consideration and reported to our operational department as well as our Management Team.

At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

For the time check-in at our property, the usual check-in time is 2pm and check-out is 12 noon. But it happens due to very high occupancy, some people are waiting a few minutes on arrival due to te number of in/out. Sorry for inconvenience, we always try to minimise the waiting time and we do all our efforts for fast check-in.

During weekend, I suggest you arrive between 4pm and 6pm to get the fast check-in and if all documents (ID, Credit Card etc) are in our hand in advance, your check-in will be done in ...1mn.

Hope to see you very soon in Bandung again.

Yours faithfully,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kupang, Indonesia
Level Contributor
84 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed November 9, 2012

very strategic location, near from trans studio bandung. just walk about 7 minutes can reach that place. also near trans studio mall, so we don't have difficulties to find our favourite food. we can go for shopping easily. the room was in medium size. not too big but enough to stay with my son. it's a clean room also many choices from the tv channels. the breakfast provide with many kinds of food and delicious. it was perfect for us. beside that the staff also friendly and helpfull. in front of the hotel there was cipaganti travel, it make us easy to book our ticket from bandung to jakarta. will stay again if we go to bandung.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank valencio2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this review, November 11, 2012
Dear Mr Valencio,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

Your comments have been carefully taken into consideration and reported to our operational department as well as our Management Team.

At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 5, 2012

Had a great time with frens and family..stay there on the 30th Oct 2012..for a nite of transit..connecting room 2225-2226, great view from the 22nd floor, friendly and helpful service all round from the reception ..can't remember her name a lady spoke good english. Rooms as expected of ibis brand clean and simple sharp decor.

The reservation manager - Vinny is right in recommending this hotel to me...thanks Vinny

Will definitely recommend this hotel for those going to Bandung..

Kamel - Singapore

Room Tip: higher floor for an excellent view of the city
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kamel803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this review, November 6, 2012
Dear Mr Kamel,

Sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

I have noticed the good service from Vinny from reservations and will talk to her on good job done.

At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

Best regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
1 review
Reviewed November 1, 2012

ibis bandung really has it's own 'unique' with its simplicity applied on every section of the hotels (I guess), though it's a really nice to spend a night for. From what you spent, you are getting it all :). Nice officers, a bit long queue some time, as it has so many rooms in it (around 600 or something?). Nice breakfast, and very easy access to the amusement park and mall, so many choices of food in the mall even outside the hotel too. Overall, I appreciate my visit at ibis Bandung as a pleasent moments which I enjoyed.

Room Tip: I think you need to ask the room which facing the pool, so much better view in there
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tuzrick E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this review, November 18, 2012
Dear Mr Tuzrick,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

Your comments have been carefully taken into consideration and reported to our operational department as well as our Management Team.

At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

Best Regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ibis Bandung Trans Studio

Property: Hotel ibis Bandung Trans Studio
Address: Jl. Jenderal Gatot Subroto no. 289, Bandung 40273, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #25 of 230 Hotels in Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel ibis Bandung Trans Studio 3*
Number of rooms: 606
Official Description (provided by the hotel):
Mr Patrick Sibourg, the manager of the ibis Bandung Trans Studio hotel, would like to welcome you. The largest ibis hotel in Asia, strategically located in Bandung Supermal and Trans Studio, the biggest indoor theme park in Asia. Easy access from toll road exit Buah Batu, 20 minutes from Husein Sastranegara Airport, ibis Bandung Trans Studio featured by 606 new ibis generation rooms (including 222 connecting rooms), Oopen Restaurant & Bar, 24 hour room service, meeting rooms, laundry service, 4000 parking facilities, safety box, internet connection & free Wi-Fi, and self service buffet breakfast. ... more   less 
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