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“Excelent hotel”

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Hotel ibis Bandung Trans Studio
Ranked #25 of 230 Hotels in Bandung
Certificate of Excellence
Reviewed November 18, 2012

We stay 2 nights at this hotel..good service.. good quality of hotel amenities..good location, near mall and city attraction (Trans Studio Bandung) and also well prepared for person with wheel-chair.. I don't think a lot of hotels with this idea.. I can wheel my father even from the parking lot at the basement up until reaching the room without any difficulty.. even if we continue the journey to the mall....

Room Tip: Please check in on time otherwise you have to wait for your room
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  • Stayed: November 2012, traveled with family
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2  Thank Johan11October
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this reviewResponded November 18, 2012

Dear Sir,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

Your comments have been carefully taken into consideration and reported to our operational department as well as our Management Team.

At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

For the time check-in at our property, the usual check-in time is 2pm and check-out is 12 noon. But it happens due to very high occupancy, some people are waiting a few minutes on arrival due to te number of in/out. Sorry for inconvenience, we always try to minimise the waiting time and we do all our efforts for fast check-in.

During weekend, I suggest you arrive between 4pm and 6pm to get the fast check-in and if all documents (ID, Credit Card etc) are in our hand in advance, your check-in will be done in ...1mn.

Hope to see you very soon in Bandung again.

Yours faithfully,

Patrick / GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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691 - 697 of 1,239 reviews

Reviewed November 9, 2012

very strategic location, near from trans studio bandung. just walk about 7 minutes can reach that place. also near trans studio mall, so we don't have difficulties to find our favourite food. we can go for shopping easily. the room was in medium size. not too big but enough to stay with my son. it's a clean room also many choices from the tv channels. the breakfast provide with many kinds of food and delicious. it was perfect for us. beside that the staff also friendly and helpfull. in front of the hotel there was cipaganti travel, it make us easy to book our ticket from bandung to jakarta. will stay again if we go to bandung.

  • Stayed: October 2012, traveled with family
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2  Thank valencio2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this reviewResponded November 11, 2012

Dear Mr Valencio,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

Your comments have been carefully taken into consideration and reported to our operational department as well as our Management Team.

At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer

Patrick / GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

Had a great time with frens and family..stay there on the 30th Oct 2012..for a nite of transit..connecting room 2225-2226, great view from the 22nd floor, friendly and helpful service all round from the reception ..can't remember her name a lady spoke good english. Rooms as expected of ibis brand clean and simple sharp decor.

The reservation manager - Vinny is right in recommending this hotel to me...thanks Vinny

Will definitely recommend this hotel for those going to Bandung..

Kamel - Singapore

Room Tip: higher floor for an excellent view of the city
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  • Stayed: October 2012, traveled with family
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1  Thank kamel803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this reviewResponded November 6, 2012

Dear Mr Kamel,

Sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

I have noticed the good service from Vinny from reservations and will talk to her on good job done.

At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

Best regards,

Patrick / GM

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Reviewed November 1, 2012

ibis bandung really has it's own 'unique' with its simplicity applied on every section of the hotels (I guess), though it's a really nice to spend a night for. From what you spent, you are getting it all :). Nice officers, a bit long queue some time, as it has so many rooms in it (around 600 or something?). Nice breakfast, and very easy access to the amusement park and mall, so many choices of food in the mall even outside the hotel too. Overall, I appreciate my visit at ibis Bandung as a pleasent moments which I enjoyed.

Room Tip: I think you need to ask the room which facing the pool, so much better view in there
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  • Stayed: September 2012, traveled solo
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Thank Tuzrick E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this reviewResponded November 18, 2012

Dear Mr Tuzrick,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

Your comments have been carefully taken into consideration and reported to our operational department as well as our Management Team.

At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

Best Regards,

Patrick / GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

The room its a bit small but the service and the location its excellent!!!!
I booked a room for a long weekend when i arrived at the hotel,wowww lot's of people, its like you came inside the airport when the flight was delayed,its a very long line
But for me its fine because its 600 rooms and its weekend,most of the guest complaining or even shouting to the reception.......come on its weekend we have to understand the situation,the reception is doing the best for the guest.
For me Ibis Bandung Trans Studio is The Best!!!!!!!

Room Tip: for me the best room its #1016 near elevator
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  • Stayed: October 2012, traveled as a couple
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Thank onobz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this reviewResponded November 4, 2012

Warmest Greetings From Ibis Bandung Trans Studio,

Thank you very much for your nice review. It provide us your feedback on your last stay with us. We are pleased to read your comment.

For your additional information that we are providing free WIFI in lobby and restaurants areas, as well as cable internet in room.

At Ibis bandung Trans Studio, we do our best to provide a superior service experience for each customer. That’s why your feedback is so important to us.

Your comments will be shared with all managers for good and bad things for improvement,

Feel free to contact me directly for your next stay in Bandung.

Best regards,

Patrick / GM

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Reviewed October 30, 2012

The service is beyond my expectation, all the staff is very helpfull. All experience that I've got more than 3 stars hotel. The room is very simple, modern and minimalis. Good location, just walk to Trans Studio bandung, when you needed to shopping just go to Trans Studio Mall. Nice experience during stay with ibis Bandung Trans Studio ..... Bravo !

  • Stayed: October 2012, traveled with family
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Thank dedi r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this reviewResponded November 1, 2012

Dear Mr Dedi,

Warmest Greetings From Ibis Bandung Trans Studio,

Thank you very much for your nice review. It provide us your feedback on your last stay with us. We are pleased to read your comment.. For your additional information that we are providing free WIFI in lobby and restaurants areas, as well as cable internet in room.

At Ibis bandung Trans Studio, we do our best to provide a superior service experience for each customer. That’s why your feedback is so important to us.

Your comments will be shared with all managers for good and bad things for improvement,

feel free to contact me directly for your next stay in Bandung.


Sincerely Yours,

Patrick / GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2012

The primary reason we chose this hotel, was because we want to bring our kids to experience the Trans Studio Bandung, the largest indoor amusement park in town. As it is just few steps away from the hotel, it's very affordable and flexible.
If you travel from Jakarta, it's suggested to come / check-in as early as possible (let say, 10am) so you can have your desirable room(s) secured. In our case, while we're not guaranteed with connecting rooms when making the reservation (couple weeks before), then surprisingly we could get it secured upon check-in (it was around 11am, just about to the peak time of people leaving and arriving the hotel). As we didn't have the urgency to go into our rooms (since we planned to spend the whole day at the amusement park), then it gave ample time to the hotel team to prepare our rooms properly. And it did. Thanks to the receptionist person (sorry, I forgot your name) that very helpful and kind. Two thumbs up!
The rooms itself, quite efficient I can say. You get what you pay. The bathroom is quite 'compact' and efficient in terms of space utilization. One input to the management, it would be great if the shower room equipped with a kind of soap holder or so, to put our personal stuff in there (sometimes we bring our own amenities rather than using hotel's 'head-to-toe' shampoo..).
In general, I can say that the staffs were doing their best to please all the guests. I personally hardly to found anyone of them showing 'sad, unpleased' face. One note, it would be good if the bellboys are doubled as guests may wait for more than 15 minutes to have their luggages brought down.
My suggestion to those guests who ever stayed in this hotel previously and experienced a unpleasant memories, please do visit and stay again in this hotel so we can have a more credible, objective comments. (and this is my suggestion to the hotel management as well: it would be great if you can offer a discount voucher :)).

Room Tip: Ask for room(s) not too close with elevator lobby. State your room desires clearly (non smoking, c...
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  • Stayed: October 2012, traveled with family
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Thank JASeno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Hotel ibis Bandung Trans Studio, responded to this reviewResponded October 30, 2012

Dear Sir,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

Your comments have been carefully taken into consideration and reported to our operational department as well as our Management Team.

I appreciate your comments about guest comments who used tocome before...they should have new experience and stay again to have better and super feeling on our hotel and product. Regarding the staff we are hiring staff based on sevceral criterias (Presentation, Experience, English, and smile), based on the criteria I think we have the best smile in town and maybe the best service as well compare to several properties.

At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

Very best regards,

Patrick /GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ibis Bandung Trans Studio

Address: Jl. Jenderal Gatot Subroto no. 289, Bandung 40273, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #25 of 230 Hotels in Bandung
Price Range: $31 - $57 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel ibis Bandung Trans Studio 3*
Number of rooms: 606
Official Description (provided by the hotel):
Mr Patrick Sibourg, the manager of the ibis Bandung Trans Studio hotel, would like to welcome you. The largest ibis hotel in Asia, strategically located in Bandung Supermal and Trans Studio, the biggest indoor theme park in Asia. Easy access from toll road exit Buah Batu, 20 minutes from Husein Sastranegara Airport, ibis Bandung Trans Studio featured by 606 new ibis generation rooms (including 222 connecting rooms), Oopen Restaurant & Bar, 24 hour room service, meeting rooms, laundry service, 4000 parking facilities, safety box, internet connection & free Wi-Fi, and self service buffet breakfast. ... more   less 
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