Imah Seniman, pronounce as An Artist Residence. A friend refer me this resort. They have suites in the wood, named "TI'IS" and "CA'ANG". Therefore I made reservation on Dec 16, 2013 for Dec 26 - 28, 2013. The FDO told me that TI'IS and CA'ANG already booked by that day. However they still have another suite in the same wood, called "DAUN RONTOK". I think that'll be fine, what else could be wrong for a suite. The FDO asking 30% Down Payment upfront for confirmation. Therefore I transfer the amount immediately
We arrive on Dec 26 earlier for lunch before check in. After my lunch I went to FD for check in. They prepare the room and escort me to "DAUN RONTOK". What surprise me is that "DAUN RONTOK" completely different from TI'IS nor CA'ANG as reference. It have wall brick view instead of forest, it located at the back of another suite that more closely for maid's room. Quite disappointed at first appearance, I went back to FD asking if they still have another suite available. They offer me another suite which face the fish pond. I thought it'll be ok. Fish pond sounds better than brick wall. Again the room boy escort me to the room. What a surprise, the window don't have glass on it or anything for it. You can jump from terrace to the bedroom from it. The door lock is broken. Guest can not lock their door. That makes two. Again I went back to the FDO. This time, their supervisor I guess approach me and told me that they still have one executive room available. For this, they won't charge me for extra cost. I believe that the best they can do. Once again the room boy escort me to the executive suite uphill. Far further from the suites in the wood. I'm expecting a better one that the other two. When I arrive at the executive what surprise me is they only offer spacious bedroom and nothing else. The building itself looks more older than the suites in lower class. One more thing, they are building concrete road right in front the rooms with their dust and noise.
I can't understand it. More expensive rooms with lower services. I think this is enough. So I went back to the FDO and cancel the reservation since they cannot give me what they offer first. The suites in the wood. They said it is OK for cancellation, however they cannot refund my upfront 30% down payment. It's house rules. A house rule they never explain when guess make reservation. At that time i feel more in Robber Residence instead of Artist Residence.
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- Also Known As:
- Imah Seniman Hotel Lembang