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“Average hotel with some notable problems” 2 of 5 bubbles
Review of My Family Guest House

My Family Guest House
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My Family Guest House
Ranked #146 of 304 Bandung B&B and Inns
Helsinki, Finland
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Average hotel with some notable problems”
2 of 5 bubbles Reviewed November 28, 2011

Hi, we stayed in My Family Guest House on 11 / 2011. An average experience but with few problems that you have to take into account if staying there.

Pros
- Pretty good location in Bandung, clean, pretty new furniture,

Cons:
- Biggest problem was with the payments, the staff didn't know how to use card reader properly so we ended up rushing into ATM while trying to catch our train (it was a complete mess). But the biggest problem was that in the end they charged our credit card also twice so we ended up paying the rooms price three times!!!! And suprisingly nobody hasn't reacted our communication attemps after that (have tried it both in english and in Indonesian). SO BEWARE WITH THE PAYMENTS and make them already in the before hand / previous day - don't left it to the morning when you check out.
- Don't stay in the rooms at the ground floor - tobacco smoke gets into rooms (from staff's smoking place?) + the street noise is quite heavy during the whole night. Also one of the rooms downstairs is right next to the front door so you will get several additional knocks during your stay from new hotel quests who are trying to get in.
- For western travellers the english skills of the staff are quite limited (especially night time) - so keep things simple

Room Tip: Don't stay downstairs - higher floors have less street noise/tobacco smoke (hopefully)
See more room tips
  • Stayed November 2011, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Nordic_traveller80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
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Additional Information about My Family Guest House

Property: My Family Guest House
Address: Jln. Maulana Yusuf No. 3, Bandung 40115, Indonesia
Location: Indonesia > Java > West Java > Bandung
Hotel Style:
Ranked #146 of 304 B&Bs / Inns in Bandung
Number of rooms: 14

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