Hi, we stayed in My Family Guest House on 11 / 2011. An average experience but with few problems that you have to take into account if staying there.
- Pretty good location in Bandung, clean, pretty new furniture,
- Biggest problem was with the payments, the staff didn't know how to use card reader properly so we ended up rushing into ATM while trying to catch our train (it was a complete mess). But the biggest problem was that in the end they charged our credit card also twice so we ended up paying the rooms price three times!!!! And suprisingly nobody hasn't reacted our communication attemps after that (have tried it both in english and in Indonesian). SO BEWARE WITH THE PAYMENTS and make them already in the before hand / previous day - don't left it to the morning when you check out.
- Don't stay in the rooms at the ground floor - tobacco smoke gets into rooms (from staff's smoking place?) + the street noise is quite heavy during the whole night. Also one of the rooms downstairs is right next to the front door so you will get several additional knocks during your stay from new hotel quests who are trying to get in.
- For western travellers the english skills of the staff are quite limited (especially night time) - so keep things simple