I stayed in this hotel last week with my husband and 18 months old baby.
We checked in at 5 PM and during reservation we have requested for non smoking room. Our room is in 9th floor which is non smoking room, however when we entered the room, there were full of smoke. Check out time as per policy is 12 PM and we checked in 5 hours later, and during those times, why there was no action taken from the management to get rid the smoke in the room?
After we complain and waiting for quite a long time, the house keeping came to ozone the room and said it will need 10-15 minutes to ozone the room. Then we went to the pool and came back 1 hours later, however just to find that the room was still full of smoke.
After another complain, the house keeping came to bring another ozone machine.
For the parking lot, the front desk said that they had separated parking lot for hotel guest, however in fact was the parking lot was shared with the mall guest and it is so difficult to find parking space. Moreover they have no valet parking for hotel guest.
Since I had bad experience on the first time stayed here, definitely will not come back again to this hotel.More