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Puteri Gunung Hotel
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Reviews (218)
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All reviewsnice viewthe cottagespine treesfishing pondbeautiful landscapelarge poolhot waterhotel areafamily with kidsgreat facilitiesfloating marketlembang areamountain viewwarm poolbreakfast menuhorse ridingpleasant stay
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70 - 75 of 218 reviews
Reviewed January 4, 2017

This hotel is very good for leisure, recreation, and relaxation. I'm very convenient with the suites, even the cheapest one. Beside the swimming pool there are also some recreational facilities deep down through the valley. These includes children playground, fishing pond, open fields for sports, and deer cage.

Room Tip: Suites close to the valley have stunning vista.
  • Stayed: January 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank abrahamabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2016

The hotel is old but the maintenance is quite good. Except that hot water in my bathroom dont work and i was too tired to ask to move to other room.

This hotel has a two big swim pools, one for adults, the other one for kids. There are jacuzzi between both pools. The elder can walk wander around the hotel and see beautiful views and young kids can swim.

Nice staycation in puteri gunung hotel. I like the swimmingpool, the fresh air, the room also spacious it has terrace and balcony, and of course the trees, the view, the sound of bird in the morning that i can listen in the morning when i wake up.

Unfortunately there's no wifi in the room, wifi only available in the lobby and restaurant.

Room Tip: Choose Grand Deluxe and bring your swimsuit
  • Stayed: November 2016, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank nurululu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puteri Gunung H, General Manager at Puteri Gunung Hotel, responded to this reviewResponded September 11, 2017

Hello Nurululu,

Thank you very much for your lovely review. It is very much appreciated. I agree with you completely about the fresh air, beautiful views, and the delightful bird sounds and other animals that we hear too.

Good News about the Wi Fi !! Just a few weeks after your stay with us (beginning of January 2017) we launched our Wi Fi service in ALL of our Guest Rooms. It is a tremendous improvement that was long overdue, and has made our Guests who expect to remain connected or wired, very Happy. I hope to welcome you back soon so you can experience first hand the other improvements we have also made to Puteri Gunung Hotel.

Best Regards
Michael E Baud
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2016

Room was very clean and comfortable. The hotel premises were well kept and pleasant. Staff was friendly and spoke English pretty well. The breakfast was good too. Don't bother looking for cheaper hotels in the area, they are probably too old and run down. This place is definitely value for money.

  • Stayed: October 2016, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Hoo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puteri Gunung H, Manager at Puteri Gunung Hotel, responded to this reviewResponded November 8, 2016

Dear Hoo,

Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I am so glad that you enjoyed your stay with us. We are doing our best to make our guest happy.

Looking forward to welcoming you back soon.

Yulius T. Djoke
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2016

The Hotel is very good and is characterized by high luxury, Else, beds are comfortable and clean brushes, and luggage are generally very good. Also, the hotel has a lot of beautiful views and the breakfast is very good. Finally, I'd to thank Shidiq for his cooperation.

Room Tip: A room near the pool is better
  • Stayed: September 2016, traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Migomig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2016

My 2nd visit here. always give good service for any request .
staffs were friendly. Our rooms were clean and perfect. like brand new after renovated.
qualities of good were good. Managers were very cheerful all the time. I enjoyed our stay in this hotel. Will Recommended friends to come. Personally I surely will come back again. I see No wrong in this Resorts. very good stay we had. Hope to see wifi in the room our next visit. cheers

Room Tip: Superior Flat Room are all brand new. Standard Garden should be complete Reno by 1st half 2017.
  • Stayed: September 2016, traveled with family
    • Location
    • Rooms
    • Service
1  Thank laukianglawrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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