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Reviews (1,343)
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All reviewsbelle vuedeluxe double queenpoolside viewsuperior roomfarm housebellevue restaurantunique buildingswimming pooleuropean architecturequaint hotelthemed hoteltake picturesnice viewtop floorfront officehi tealong weekend
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Reviewed March 8, 2012

if you stay here, please take the deluxe room, the rate is not much different but the space its double than the superior room.

I slept well during the stay

  • Stayed: February 2012, traveled with family
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Thank Sepuluhdesember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2012

As this is my second time visit this hotel, i found the room quality very poor compare my first visit ( about 2 years ago ).

The reception person was very polite.

I arrived Thursday morning 1 March, and expecting not so crowded in hotel and they can provide us better room (since i already booked higher class of room since december 2011) but instead giving us better room, end up they give me room at the corner with "parking view" instead pool view. Request many time to change the room, but they said all full ( i can't see so many guest on lobby or car in parking lot ) ???

once we enter the room, we can feel that the room very HUMID! Next as you can see on the wallpaper, most of them almost peel off. Next, the light was out of service, the tap leaked (Which make me crazy overnight), the glass door stumble and in the morning i was shocked because my baby food full with ANT!

The next day i tried to complain all the problem, and they fixed it immediately when i leave my room. Good Job!

Come to breakfast time, on friday morning i was asked whether the coffee and tea will be serve on table OR self service, and the server said "self service"....ohh whaatt...five star hotel without service even for coffee or tea ??? Ok never mind, i can take my self as during that day still very quite in the morning.
The next day, the server automatically serve the coffee and tea on table...so which standard they use ?
But i was so happy with the food quality, they serve international breakfast with good quality.

The swimming pool was "green" and very dirty with moss.. One of my planning to stay at the hotel is to let my baby can swim there, but i immediately change my mind when see the pool with "green color"

My conclusion : this hotel try to be five star hotel, but they are not there yet! Will not consider to stay again for the third time

  • Stayed: March 2012, traveled with family
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6  Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2012

A nice hotel smaller rooms than I thought for the price, nice staff, architecture is strange, semi medieval, semi European, ends up looking a little fake! Traffic is terrible on Sat, takes one hour to go a few kilometers. Very nice and helpful staff

  • Stayed: February 2012, traveled on business
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1  Thank DRMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2012

I think the quality of the room is not good for the price i paid, this is because the walls is thin and also the room size is small in comparison with the similar priced hotels in bandung.

  • Stayed: November 2011
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Thank Iwan5756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2012

As previously reviewed by others, that this hotel is trying to be grand but not just quite there yet. Booked the king room for 2 nights and when we checked in they couldnt find our booking through agoda even though we've booked it 3 weeks in advance. Had to wait for 30 mins for receptions and their booking office to sort things out, although we were given our welcome drings while waiting.
Glad that we booked the king room though, cause when we saw the standard room it was very small. King room have enough space and a good size balcony to enjoy the view of setiabudi and bandung area. The room would be much better if it had a bathtub, although we knew that when we booked the room. Another good thing about the room is that the bed is very comfortable. The minus' with the room is that it doesnt have an information book that usually provided in all hotels as we weren't really sure what the hotel provides and locations of restaurants, gym, spa etc and the opening/closing times. We also found that the room is rather dirty and hasn't been dusted well and also that it takes a while for the aircon to get cool, also there's a bar fridge in the room with nothing in it, so i guess they must've forgot to refill the minibar.
The only reason why we chose this hotel is because of the building itself and it does make good photos. Dinner at the rooftop restaurant was good as the location was great but was a bit over priced for the quality of the food, although breakfast was great. This hotel is also very close if you want to visit lembang area where sapulidi and kampoeng daun restaurants are at, also there's kampung gaja in that area where it's a recreational area for families.
The hotel should provide a hotel car/taxi (wouldnt mind paying extra) for those guests who do not have own transportation, as waiting for a taxi could take between 30 to 45 mins as it need to be ordered by phone.

Room Tip: rooms facing the pool/reception area do have good view of the hotel's building.
  • Stayed: February 2012, traveled as a couple
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2  Thank Waz888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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