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“Excellent stay, perfect spa, can't be faulted.”
Review of Hilton Bandung

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Hilton Bandung
Ranked #9 of 228 Hotels in Bandung
Certificate of Excellence
Singapore, Singapore
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent stay, perfect spa, can't be faulted.”
Reviewed March 24, 2012

It was an awesome relaxing 5 days 4 nights stay at Hilton 13-17 Mar.
Service is just impecable, efficient, never without a smile and greet. You just feel very welcomed.

1. Check in - abreeze and room's available immediately.

2. Security - tight and you just feel safe.

3. Room - Opted for a Executive plus double queen room which is spacious for 2 adults and 3 young kids. The serta beds and down pillows are just comfortable, puts you to sleep right away. Sexy bath rooms with tub too. Kids really had fun.

4. Breakfast - really good International spread (all halal) at the Purnawarman restaurant but we much prefered having breakfast at the executive lounge instead because of the special attention we get. I was especially impressed by the service rendered by Kiki at the executive lounge who could remember by hard what our beverage orders were the first time round, without us having to repeat for our subsequent visits, she recognised us right away. Also, mentioning Tantri and Amir at the executive lounge for their excellent service.

4. Jiwa spa - went for a 2.5hr perfect duet which was just PERFECT..attended by Ningsih.. went after a tiring sight seeing and never regretted it. Ningsih did such a good job that i fell asleep, felt lifted, my tired body very much relieved. LOVE it SO MUCH, I had to book another round of 2hr ocean flow on the last night. I was especially touched that Ningsih had offered to come back to work on her off day just to serve me for the next massage. Nothing beats a service gone with an extra mile!!!

5. In Room service is also efficient, had dinner in room for two nights. There is nothing that they could not provide - had asked for sejadah, box, tape, iron, ironing board etc delivered within minutes.

6. Proximity is gd - 10 mins to airport, every other attractions, outlets, restaurants are pretty close by.

All in all, we enjoyed the stay tremendously. Travelling with 3 kids in tow, key thing is comfort and COMFORT we got, the kids didn't want to go home!! Would definitely love to come back and would highly recommend Hilton. Good job and Keep it up!!!

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nurhudah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNorsell, General Manager at Hilton Bandung, responded to this review, April 12, 2012
Dear Nurhudah,

Thank you for your glowing feedback on your stay, I am extremely pleased that you and your family enjoyed your time with us as much as you did. Since you are clearly a true spa lover, I am happy to inform you that our Spa Team has recently added some new and exciting treatments to the spa menu to tempt you on your next visit.

Once again thank you for your kind review, hopefully it will not be long before we are able to welcome you back to Hilton Bandung.

Sincerely Yours
Peer Norsell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Bandung, Indonesia
Level 6 Contributor
133 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 21, 2012 via mobile

Love the hotel, comfortable room, soft bed. The breakfast r amazing. So many options and the coffee is just the best. Im seriously addicted to the coffee there. We booked a room with an executive lounge priviladge and that was good also. Nice spread of food and drinks for dinner. The pool is also very nice and the food in the restaurant bythe pool (fresco) is excellent. Love love the pizza. It was a very goo stay. Will recommended to stay there or just have breakfast, unch or even coffee.

Stayed February 2012
Helpful?
Thank Atshaali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNorsell, General Manager at Hilton Bandung, responded to this review, April 12, 2012
Dear Atshaali,

Thank you for your positive review of your stay with us as well as your recommendation for other to try us out. I am very happy to read that you were pleased with both our rooms and our restaurants, hopefully it will not be too long before you return for more of the same.

Sincerely Yours
Peer Norsell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 6 Contributor
94 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 20, 2012

I was very pleased with my stay a sthe rooms were clean and smelling good. The Front desk staff were super helpful. We were asking them everyday what to do and they offered tips on the best brownies in town, spa, shopping, restaurant, everything. And we asked of different staff everyday!

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loyloy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNorsell, General Manager at Hilton Bandung, responded to this review, April 12, 2012
Dear Loyloy,

Thank you for your kind review of your stay with us, I am happy to see our Team was able to guide and assist you with all your enquiries about Bandung, there truly is a lot of exciting things to do here.

Sincerely Yours
Peer Norsell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level 4 Contributor
42 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 16, 2012

This new hotel is awesome. i checked in on Sunday and stay only 1 night. Overall the hotel is great. The occupancy of the hotel is very low on Sunday. It's like stay in your own Hotel.

Excellent factor:
1. Spacious and luxury room with small "living room" beside the bed. Really love the room.
2. Spacious bathroom, with rain shower. There is no bathtub on deluxe room.
3. Swimming pool area is great. I really like that area.
4. Whirpool facilities on the 6th floor. There is a connection from the whirpool area to swimming pool.
5. Spa is great. You will be treated like a king. Great value also. Try the couple treatment.
6. The breakfast is awesome.I really love the breakfast. It's trully Hilton.
7. Staff is really welcome and kind.

To be improved:
1. Bed quality. They supposed providing best bed. My own bed (King Koil Natural Response Type) is much more comfortable than Hilton's bed. The bed is just like the ordinary bed in the other hotel.
2. Pillow is way too soft.
3. Amenities in bathroom should be improved. There no cotton bud and no comb. The amenities is very standard. It's not like Hilton.

Room Tip: Try the room with the swimming pool view.
See more room tips
  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RitchieKurniawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNorsell, General Manager at Hilton Bandung, responded to this review, April 12, 2012
Dear Mr. Kurniawan,

Thank you for your feedback on your stay with us. I am glad to see you enjoyed most of our facilities and that you found our Team welcoming and friendly.

I noted your list of improvements and although the bed is perhaps difficult to change, I am pleased to advise you that harder pillows, cotton buds and combs are readily available through Magic our 24 hour service center. As for the bathroom amenities, you will be happy to learn that we are currently in the process of implementing a new Peter Thomas Roth line which no doubt will meet your approval.

Sincerely Yours
Peer Norsell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 13, 2012 via mobile

Only 3 years old and a great experience! Strongly recommended to anyone staying in Bandung.

Stayed March 2012
Helpful?
Thank jdesalab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNorsell, General Manager at Hilton Bandung, responded to this review, April 12, 2012
Dear Jdesalab

Thank you so much for your warm recommendation, it pleases me to see you enjoyed your stay with us, and I hope it will not be long before we get the chance to welcome you back to Hilton Bandung.

Sincerely Yours
Peer Norsell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 5 Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 30, 2012

I was really impressed with the Hilton Bandung with the excellent service and amenities provided. The hotel is clean, modern, new and ideally located in the city. The room and bathroom are spacious. They have a nice lounge for relax and free wifi

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennychong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNorsell, General Manager at Hilton Bandung, responded to this review, April 12, 2012
Dear Ms. Chong,

Thank you for your kind review of your last stay, I am pleased to see you enjoyed both our facilities and service.

I hope to be able to welcome you and your family back to Hilton Bandung on your next trip to Bandung.

Sincerely Yours
Peer Norsell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tangerang, Indonesia
Level 4 Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 7, 2012

Its a good news when we know there is a Hilton in Bandung few years ago.

We stayed there most of the time when we visited Bandung, we had amazingly breakfast choices well service staff, but there was a story while we having late breakfast at 10.15 we were the last person on the restaurant and they were preparing the table set for the restaurant, and we said is there chance to have quick breakfast ?
This waiter lead us to a table and the chef said "You can enjoy your breakfast as long as you like" (impressive statement) and even my wife wants to have sunkist fruit but unfortunately there is none on the basket, this chef provided for her. Unfortunately we forgot the Chef's name however we appreciate so much for you great gesture.

This kind of service reminded me with Hilton Osaka, Japan. I assumed that Hilton has this "magical" attitude training hehe..

We enjoyed the spay as well..

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dalimartha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNorsell, General Manager at Hilton Bandung, responded to this review, January 24, 2012
Dear Dalimartha,

Thank you for your positive review of your last stay with us, as well as for your loyalty when visiting Bandung. I am extremely pleased to hear of your positive breakfast experience and that we were able to accommodate your Sunkist request.

I hope to be able to continue to welcome you back on your many future trips to Bandung.

Sincerely Yours
Peer Norsell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Bandung

Property: Hilton Bandung
Address: HOS Tjokroaminoto no. 41 - 43, Bandung 40171, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Bandung
#3 Family Hotel in Bandung
#5 Spa Hotel in Bandung
#5 Luxury Hotel in Bandung
#6 Business Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Bandung 5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Hilton Bandung Hotel Bandung

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