We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good hotel and great location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Serela Riau Bandung
Ranked #49 of 226 Hotels in Bandung
Certificate of Excellence
Bandung, Indonesia
1 review
“Good hotel and great location”
Reviewed January 8, 2014

Grand Serela (Riau) hotel is very good for staying or for holiday, staffs are very kind and helpful. I have a good big sleep there.The location of the hotel is good, near to some factory outlets and many cafes, make me easy to shopping and try some cozy restaurants. Overall this hotel is very comfortable hotel in good location. I love staying at Grand Serela Hotel.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Qeqe K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review, January 17, 2014
Dear Mrs. Qeqe K

Warmest Greetings From Grand Serela Riau Bandung !

We should appreciate your review on Tripadvisor and we thank you for excellent review.
We should be glad to see you enjoy and happy for during stay with us, your review is a big awards and encourage for the best quality of service. We do our best to provide a service experience for each customer. That’s why your feedback is so important to us.

We should be pleased if you would to back at Serela Hotel Riau in the future.

Warmest Regards

Ratu Irma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

512 reviews from our community

Traveler rating
    207
    167
    94
    28
    16
See reviews for
193
52
30
64
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
1 review
Reviewed January 7, 2014 via mobile

Stayed in this hotel on december for holiday with my partner.. the service was excellent! The room was tidy and clean..the front desk staffs are always willing to help you! I would like to recommend this hotel if you looking for budget hotel with strategic location..

PS: a lot of shopping center/factory outlets and nice restaurants nearby so you don't have to spend your money for transportation (taxi)

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review, January 8, 2014
Dear Mrs. Annisa Andralia

Warmest Greetings From Grand Serela Riau Bandung !

We should appreciate your review on Tripadvisor and we thank you for excellent review.
We should be glad to see you enjoy and happy for during stay with us, your review is a big awards and encourage for the best quality of service. We do our best to provide a service experience for each customer. That’s why your feedback is so important to us.

We should be pleased if you would to back at Serela Hotel Riau in the future.

Warmest Regards

Ratu Irma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
83 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed January 6, 2014

I have stayed for 1 night with my wife, aunt and two kids (age 2 and newborn) in their Grand room.

The room was okay, clean enough. The bell-boy need to call the mechanic to turn on AC in the room and (surprisingly) the mechanic then need to clean up the AC first in the upper room. Seeing the mechanic bringing in high folded ladder to the room (while I and my fam were still in the room) was quite an experience for me. ;)

The unpleasant experience was when I was asking for a late checkout (around 2.30pm) next morning. The front offices kept saying that there's no late-checkout policy in the hotel (?). I need to challenge them to speak to their manager first before they allowed me to checkout late.

When I was returning to the hotel after Bandung sightseeing, I received a reminder call about this checkout (though in the morning their front office has allowed me to) only one minute after I stepped in to the room. Considering that it's Sunday evening and not even a single person wandering around in their lobby floor at that time, I didnt think that they need to impose such a strict policy on late checkout.

Well, I feel that this hotel suits best only for business traveller, not for a family man who wants to have a quick-break with his family....

Room Tip: The ladder in the Duplex room has a high step. Not suitable for family with kids under 6yo....
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danaprawira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review, January 8, 2014
Dear Dana Prawira

Warmest Greetings from Grand Serela Hotel Bandung !

Thank you for taking the time to convey your comments and unfortunately your complaint about your room arrangement.
We appreciate your concern, interest and the time taken to bring these matters to our attention.

Rest assured that we will emphasize on training for the comfort of our future guests.

We hope this experience will not impair your trust in Serela Riau Hotel Bandung, and that you will give us the opportunity of welcoming you again soon.

Thank you and best regards

Ratu Irma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 15, 2013

My family stayed 4 nights and was pleased with our first experience in this city. After the plane has landed, hotel's transport was already waiting and we are off to the hotel. Rooms are clean and could do with brighter lightings. Breakfast was also provided and the spread was decent to start your day. Hotel's transport service was good and of course, the driver was cheerful and helpful The hotel's location was excellent with factory outlets and good restaurants within walking distance. Good value hotel.
I provided some feedbacks about the hotel's food and beverage and I believe these will be taken seriously as the staff are very receptive of these comments and displayed much willingness to want to improve.
Overall, the service staff are attentive and committed to good guest service, the hotel's management will need to provide enough support so that these wonderful staff can continue to provide excellent guest service.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adrian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review, December 18, 2013
Dear Mr. Adrian Chai,

Warmest Greetings From Grand Serela Riau Bandung !

We should appreciate your review on Tripadvisor and we thank you for excellent review.
We should be glad to see you enjoy and happy for during stay with us, your review is a big awards and encourage for the best quality of service. We do our best to provide a service experience for each customer. That’s why your feedback is so important to us.

We should be pleased if you would to back at Serela Hotel Riau in the future.

Warmest Regards

Ratu Irma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shah Alam, Malaysia
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 14, 2013

Keep up the good service.
Being foreign and visiting this country without much worry.
Upon arrival if you have any concern in terms of reaching to hotel.
You may drop them an email asking for a pick up, if non-peak hour say before 7am you can reach hotel from airport less than 15mins. On heavy traffic, probably around 40min+.

Overall, we enjoyed the stay in this hotel as the front office staff has been very helpful. Guide us on our questions well like how to get to city tour and etc.

This hotel is walking distance to nearby factory outlet, so get to all the shopping as you love.
Hope they will maintain this good service and continue offering good rate.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shannenlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review, December 16, 2013
Dear Valued Guest,

Warmest Greetings From Serela Riau Bandung !

Thank you very much for your nice review. It provide us your feedback on your stay with us. We are pleased to read your comment..

At Grand Serela Riau Bandung, we do our best to provide a superior service experience for each customer. That’s why your feedback is so important to us.

Thank you again for sharing your experience, and we hope that you will give us the opportunity to welcome you back at Grand Serela Riau in the near future.


Best Regards,
Ratu Irma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 9, 2013 via mobile

After 18 yrs of marriage now kids not interested in tagging along. Great place to relive dating period. Hotel is of close proximity to Cascade ( shopping) and Dakken Restaurant ( romantic dinner) .. The room is pleasant to snug and staffs very friendly and helpful. Wifi signal was not as good but front desk managed to shift toggle and improved signal in the room. Kudos for something so insignificant but duly of great appreciation. Normal morning breakfast but good enough as Bandung has so much to offer for lunch and dinner. Greatly recommend Grand Serela Riau to have a great time in Bandung.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Aden A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review, December 16, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Bandung!

It has been our great pleasure to welcome you at Grand Serela Bandung and thank you for sharing your feelings about your stay with us.

We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of accommodation we want to offer our guests.

We thank you very much for your patronage and look forward to having you back with us at Grand Serela Bandung.

Best Regards,

Ratu Irma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 20, 2013

I stayed for 2 nights and booking through online (cheaper i believe). It was a nice stay.

Pros:
1. Great Location. Nearby to shopping district.
2. Great Service.
3. Great massage center which provide traditional Indonesian style of massage.
4. Spacious room.
5. Worth for money.

Cons:
1. Room is insufficient lighting. Suitable for romantic mood.
2. Room is a lil bit run down.
3. Same choices of breakfast buffet everyday.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratu_Irma03, Manajer Umum at Serela Riau Bandung, responded to this review, November 26, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Bandung!

It has been our great pleasure to welcome you at Grand Serela Bandung and thank you for sharing your feelings about your stay with us.

We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of accommodation we want to offer our guests.

We thank you very much for your patronage and look forward to having you back with us at Grand Serela Bandung.

Best Regards,

Ratu Irma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Bandung hotels
0.8 mi away
Serela Merdeka
Serela Merdeka
#51 of 226 in Bandung
255 reviews
1.7 mi away
Zest Hotel Sukajadi
Zest Hotel Sukajadi
#19 of 226 in Bandung
213 reviews
1.9 mi away
favehotel Hyper Square
favehotel Hyper Square
#43 of 226 in Bandung
408 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Tebu Hotel Bandung by Willson Hospitality
1.3 mi away
Serela Cihampelas Hotel Bandung
2.1 mi away
Grand Serela Setiabudhi
Grand Serela Setiabudhi
#53 of 226 in Bandung
431 reviews
Show Prices
Show Prices
Show Prices

Been to Serela Riau Bandung? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Serela Riau Bandung

Property: Serela Riau Bandung
Address: Jl. LLRE. Martadinata (Riau) no. 56, Bandung 40115, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Bandung
#9 Best Value Hotel in Bandung
#28 Spa Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
Official Description (provided by the hotel):
Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Hotwire, Hotels.com, Booking.com, TripOnline SA, Orbitz, Travelocity, Hotel.de, Agoda, Evoline ltd and HotelQuickly so you can book your Serela Riau Bandung reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing