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“Money's Worth” 4 of 5 bubbles
Review of Banana Inn Hotel & Spa

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Banana Inn Hotel & Spa
Ranked #17 of 225 Hotels in Bandung
Certificate of Excellence
Level Contributor
3 reviews
“Money's Worth”
4 of 5 bubbles Reviewed January 6, 2014

We stayed at Banana Inn for the first time last December. And this Hotel was just as good as they say.
i booked two rooms with connecting door,but on arrival i wasn't able to have my rooms connected. Anyway, they gave me two sided room. Other than that, i have nothing to complain about.
The rooms was clean, spacious, and gave My family a warm feeling. The staffs was friendly and helpful and the breakfast was good. Regarding the location, this hotel placed nearby our destination (Kampung Gajah, D'Ranch, Lembang, etc)
My children love the pool, unfortunately the water was just too cold. But at weekend, kids can have warm water at kids pool.
They have these drawing and cake decorating competition every Sunday, and Kids love it..
well, that was my first time stay at this hotel, but indeed wont be the last time.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Agus J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yazi_Widjaya, General Manager at Banana Inn Hotel & Spa, responded to this review, January 7, 2014
Dear Mr Agus,

Thank you for choosing Banana inn during your stayed in bandung,
appologized on your arrival there was no connecting room as/ your request, and
i was bring this issue to my front office manager to be follow up.

we are very happy to see, that you and family were enjoyed stayed with us.

once again thank you for your review and and looking forward to welcoming you
and family in a near future.

Best Regards,

A. Yazi Widjaya | General Manager | Banana Inn Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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617 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Swedish first
  • Any
English first
Jakarta, Indonesia
Level Contributor
109 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed December 28, 2013

Stay at Banana Inn was a great decision i made while planning Honeymoon. Enter the elevator, and suddenly i smelled banana fragrance which i liked a lot! Breakfast menu was good. The staffs were polite and warm. Like this! *thumb up*

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank laurence2610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yazi_Widjaya, General Manager at Banana Inn Hotel & Spa, responded to this review, December 29, 2013
Dear Mr Laurence,

Thank you for rated our hotel, and we are very happy the hear that you were enjoyed stayed with us

on behalf of Banana inn we would like to say happy Honeymoon and for your next visit, please let me know your arrival date or you can reach my no 62-081802212003.

Best regards,

A. Yazi Widjaya | General Manager | Banana Inn Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
234 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
3 of 5 bubbles Reviewed December 25, 2013

Location warning: Do NOT rely on Google maps to find this hotel, you will end up very far away from where the hotel is. If using Google Maps, key in the actual street address, then its easy.

Now to the accommodation. The hotel is quite good, the rooms are clean and comfortable, not 5 star by any means but for Bandung its quite fine. We stayed on the weekend so had lots of little kids running up and down the hallway late at night and early in the morning so dont go expecting a sleep in on Sunday.

The bathroom was reasonably well appointed, the shower was hot, strongly suggest take your own soap though. Towels were very small so best to ask for more as soon as you check in.

The most disappointing part of the hotel was the food. The buffet was quite poor in terms of choice, quality and cleaniless, I saw lots of people picking things up with their fingers and then putting them back down again. Not really encouraging. The a la carte menu is very limited. The club sandwich was about the best thing on it. There are many other choices just outside the hotel so suggest that you head out, and Bandung has some of the best food around. The breakfast was not much better.

Bedroom was also well appointed but the beds are very hard, mattress on solid wood base, so expect to wake up with a sore back. And seeing as you cant sleep in due to the kids running up and down the hall you get to move your back quite early.

Overall, we felt the hotel was reasonable value, although we had to book through Agoda as the hotels own website booking system just refused to accept our booking over two days of trying and also trying to call the call centre and the hotel to work it out. Agoda was just so simple that I cant believe I wasted two days trying to deal direclty with the hotel.

We will probably stay here again, we liked the views, the rooms were comfortable enough but we will take our own soap and towels and probably food with us next time.

Room Tip: Book using Agoda, dont bother with the hotel website
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aegisint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yazi_Widjaya, General Manager at Banana Inn Hotel & Spa, responded to this review, December 29, 2013
Dear value Guest,,

Thank You for your comment, and feed back, its a valuable for us to increase our performance.
My appologized that, little bit difficult to find our hotel location and about the food, towels its realy on my attention and I already share with my executive chef and executive housekeeper.

once again appologized for your experience that not meet your expectation, and I"m personnaly waiting for your next visit to our hotel in a near future.

you can direct call me to my no 62-81802212003,

Best Regards,

A. Yazi Widjaya | General Manager | Banana Inn Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed December 21, 2013

I stayed here only for one night for a half-day meeting organised by my office. My first impression as I arrived was that all the staff were nice and friendly. I received a warm welcome at the front door and front office, more than just the standard hotel politeness. We asked to look at the meeting room (Papaya Room) when we arrived early evening, and another friendly staff showed us the facilities. The bedroom was nice and cosy, with a view of the city downhill. Food was good with a variety of choices for breakfast. It is located on the main road, but still peaceful and quiet. However, take note that it is not easy to get taxis during the weekend. Although I stayed there for one night only, I would consider staying here again for my next trip to Bandung.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Danny-Yatim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yazi_Widjaya, General Manager at Banana Inn Hotel & Spa, responded to this review, December 22, 2013
Dear Mr Danny Irawan,

Thank you for rated our hotel performance, vey glad to hear that friendly staff and food was good its added value for our hotel, and i will inform my associates.

Noted, about the taxi, for your next visit we have joined with Express taxi that you can booked for any were destination.

Mr Dany, once again thank you for your comments, and looking forward to welcoming you in a near future.

Best regards,

A. Yazi Widjaya | General Manager | Banana Inn Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
5 of 5 bubbles Reviewed December 16, 2013

1. In early Dec 2013, my family of 5 stayed at Banana Inn Hotel & Spa for one week

2. Generally all Staff were well mannered, cheerful and willing to help

3. The breakfast was made better with the smile of Dita, Intan, Tiara and Tia. They really served us very well. Indra Herdian, the Executive Chef/FBM often came over to our table to ensure we were taken care

4. Ms Tiara the GRO always has a pleasant smile and helpful too, she made the checking-in easy for us

5. Daily our rooms were cleaned and ready before we get back from breakfast

6. We toured Kawah Putih volcano, the hotel arranged a comfortable vehicle with a driver Mr Wawan (Hp: 085222613007). Although the road were narrow, he was a patient, careful and a slow driver. He drove us to strawberry plantation, hot spring, nice lunch & etc. The price was very reasonable, Infact at the end of the tour the driver wanted to give us a discount when we did the payment

7. We have plans to return

Thank U All Staff of Banana Inn - From Shankar and Family

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shankar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yazi_Widjaya, General Manager at Banana Inn Hotel & Spa, responded to this review, December 17, 2013
Dear Mr. Shankar P,

Thank you for taking the time to tell us about your experiences at Banana Inn. I am very happy to see that you scored so many of our staff's service highly, and glad to know you and family was comfortable, because at Banana Inn we pride ourselves in being to cater for families and make them feel welcome.
Look forward to seeing you here in Bandung again in near future.

Best Regards

A.Yazi Widjaya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed December 14, 2013

Banana inn is a hotel with great location. Near the hotel, you can find various restaurant and snacks. If you booked this hotel must do it far from your holiday. But....i quite disappointed. First i check in....even though i was late ( we got there at 3 pm) the room still not ready. After we got to the room..... Hmmmmm......the bed was clean enough. But the day bed? It was full of stain. The bathroom door was not easy to close and i can see that it haven't been clean for awhile. The shower floor is a bit slippery. And the pool......horrible. We stayed on the 5th floor. But still can hear the sound of vehicle goes by and awake by sound of loud speaker. And...the window ( or to be exact, the wall near the window) leek. If somebody say....the breakfast was great. For us....it was just ordinary. I have to admit that the hotel have various menu for breakfast.

  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank s_veronita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yazi_Widjaya, General Manager at Banana Inn Hotel & Spa, responded to this review, December 16, 2013
Dear Mrs. Veronita

Thank you for spending your time to tell us your experience during your stay at Banana Inn and i would like to express my apology that your experience did not meet your expectation.

We value your feedback shall work toward in order to improve our service and facilities and please rest assured that every aspect of your review will be addressed by me and the team to prevent future occurrence

I hope we get an opportunity to welcoming you back at Banana Inn.

Sincerely yours

A.Yazi Widjaya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 11, 2013

This is my first time staying in banana hotel. When arrived, we will find a warm welcoming. We could enjoy all facilities in hotel. Very comfort room. Hotel in the city near by factory outlet and traditional restaurant. I will recommend this hotel to friends and relatives.

Room Tip: Make a booking first for the highest level room.
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hanadi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yazi_Widjaya, General Manager at Banana Inn Hotel & Spa, responded to this review, December 11, 2013
Dear Mr Hanadi,,

Greeting from Banana Inn Hotel bandung,,

Thank You very much for taking your time to review our hotel in Trip advisor.
we are very happy to hear that you were enjoy stay at our hotel and fell the warm hospitality from associates, wish your stay will become a memorable experience, and very glad to welcoming you and family back to banana inn bandung in a near future.

Best Regards,

A. Yazi Widjaya | General Manager | Banana Inn Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banana Inn Hotel & Spa

Property: Banana Inn Hotel & Spa
Address: Jl. Dr Setiabudhi no. 191, Bandung 40153, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#9 Business Hotel in Bandung
#12 Spa Hotel in Bandung
#12 Luxury Hotel in Bandung
#15 Family Hotel in Bandung
#19 Best Value Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:4 star — Banana Inn Hotel & Spa 4*
Number of rooms: 92
Official Description (provided by the hotel):
Banana Inn Hotel & Spa Member of Kagum Group Hotel Management. Equipped with 92 Rooms with massage and spa, karaoke, kids corner, swimming pool and fitness center. Strategically located in one of the hottest location in Bandung. ... more   less 
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Also Known As:
Banana Hotel Bandung
Banana Inn Hotel And Spa

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