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Banana Inn Hotel & Spa
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      Reviews (711)
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      394 - 399 of 711 reviews
      Reviewed November 6, 2011

      Returned for the 2nd time at family requested, we booked 9 rooms and got 1 room upgraded. Very satisfying stay, everybody happy with the excellent service. Kids loves it so much. Will surely come back.

      • Stayed: October 2011, traveled with family
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      1  Thank v2_bbs
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      Reviewed October 29, 2011

      Good service, helpful, corteous and friendly staff of the hotel. We really enjoy our stay at Banana Inn.

      • Stayed: July 2011, traveled as a couple
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      Thank julianti_hilman
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      Reviewed October 27, 2011

      Just returned from a trip with my girl friends to Bandung. Our stay at the Banana Inn Hotel & Spa made the trip that much more enjoyable. The Executive room was clean, comfortable and very spacious. They accommodated our request for extra beds in the room as required. The bathroom was spacious. The staff also went out of the way in helping us with our spa booking. Breakfast was ample. Located not far from Rumah Mode, one of the most popular factory outlets. Would have no problem recommending this hotel.

      • Stayed: October 2011, traveled with friends
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      Thank travelbug_July1968
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      Reviewed October 26, 2011

      We stayed here for 4 nights and booked it directly via the internet. Banana Inn is located somewhat north of the main shopping area of Cihampelas, Dago, Riau & Paris Van Java. You can arrange for free shuttle service 1 day in advance; just speak with the front desk. If you intend to head north towards Lembang, Tangkuban Prahu, Cihidueng, Ciater, etc, then this is a good location to start from. Otherwise, the traffic towards the main shopping districts can be very bad especially during the weekends.
      The hotel room we had (a studio room) was large, but that's it - it was just "large". The amenities were very average for a 4-star rated hotel. The room was a bit old (despite the fact that the hotel only opened in 2008), curtains couldn't draw properly and had a funky smell as we entered. The hotel pool is average in size and the water was a bit murky. The daily complimentary breakfast was a bore with no "imagination" in the choices from day to day. The only bright spark is the friendly hotel staff who were always willing to assist us. A special thanks to Natashya who helped us out a lot during our stay.
      Now, to the "bad experience" part: we were scheduled to arrive at Husein Sastranegara A/port at 4.30 but our flight was delayed by almost an hour. When we arrived, the hotel was supposed to send someone to pick us up but there wasn't anyone there. We waited for an hour and decided to call Kagum (the management of the hotel). They apologized and told us to be patient and that the transport was on the way. After another half hour, still no transport and we decided to call again. Again, they gave us some reason about bad traffic, etc. We waited for another half hour and by this time, we were getting tired, exhausted, frustrated and impatient. What the Kagum Call Center told us next was (in my opinion) unacceptable; they told us that if we had a complaint or problem, to call the hotel directly!!!! Why did they tell us only after more than 2 hours of waiting?? We would have caught a cab and reached the hotel by then. As this was our first trip to Bandung, we weren't sure about how to get to the hotel initially. Sigh, if only we'd known. Fortunately, the hotel decided to pay for our taxi fare but by the time we checked in, it was almost 9 p.m. Even though they gave us complimentary dinner (and we missed our appointment at SapuLidi - great dining place, by the way), the food was cold and limited.
      In short, other than the friendly staff, there really is nothing more good things I can say about this hotel, especially Kagum! Shame on you and honestly, I will never go back to Banana Inn.
      For those of you planning to stay here, please call the hotel DIRECTLY to confirm your details/itinerary.

      Room Tip: Not sure of the higher floors but Level 2 was a bit noisy at night when other guests were walking on the corridor.
      • Stayed: October 2011, traveled as a couple
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      Thank lhhowe
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      satrya, Copy Writer at Banana Inn Hotel & Spa, responded to this reviewResponded October 31, 2011

      Good day to you.

      A warm greeting from Banana Inn Hotel & Spa.

      First and foremost, with this opportunity we would like to extend my thanks for your stay with us in Banana Inn Hotel & Spa. I would also like to thank you for your review of your experience with us in TripAdvisor.

      Most importantly, however, is that we would also like to deeply apologize for all the hardships and inconvenience that you unfortunately have experienced during your visit to Bandung.

      Rest assured that we value the satisfaction of our guest as our topmost concern and your review have resulted a chain of follow-up actions within our management to determine the real cause of the problem and how to fix them. The actions that we have taken in response to your review would helpfully allow us to provide a better service for our guests in the future so that inconvenience such as yours will not be repeated again.

      Despite what you say in your review, we sincerely hope that you will still be willing to visit us again in the future so that we can prove to you that we can give you an improved and much better staying experience with us (in no small part thanks to your review here)

      We are looking forward to serving you again in the hopefully immediate future,

      Best regards,

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed October 26, 2011

      It's my pleasure to share my experience with the readers... :)
      I enjoyed staying at this hotel.
      Though, I was shocked at first as I saw the price charged for one night was fairly high...
      But then, I just thought this would be a nice place to stay and get refreshed... and it sure happened!

      The most exciting moment was that when I was promoted from the deluxe to the executive... that's awesome.
      Overall, the staffs were very really friendly and helpful...

      Thank you for giving me such enjoyable moment, Banana :)

      • Stayed: October 2011, traveled solo
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      Thank Sheila Z
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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