The most outstanding feature of the hotel was it's staff. As we are a mature couple, they were very helpful in getting our bags to our room which was on the first floor and tried to resolve issues identified such as the plumbing. First sight of the hotel grounds, the place looks absolutely stunning, tranquil and in an ideal location away from the hustle and bustle which is Ubud. Our room on the first floor was very spacious and the view from the balcony could have been from a scene in Jurassic Park offering a very picturesque view. On the down side, I would not recommend this hotel for anyone who has mobility issues as there are plenty of steps. The route to this place is not well lit at night and a torch is a must. Check out the plumbing prior to moving in as the issues were not entirely resolved. However it's in an ideal location for some main attractions and accessible on foot.

Staff very kind and attentive. Nothing was to much trouble. We slept in one morning and they called to see if we wanted breakfast in our room. The air con was very welcome as my daughter struggled with the heat. Only down side was the bed was a bit hard. Apart from that all good. Thank you Alam Cottages

Stayed in this place for a couple of nights in two separate rooms (the top flood one was marginally better than the second floor one we stayed on). On the face of it the decor of the place is really nice, the pool is great, the staff are very friendly and the rooms are cleaned daily, however there are several major problems with the rooms:

- they have a damn problem along the walls in some of the rooms which while they are sorting, they're still renting out the rooms
- the water smells and so this smell permeates out from the bathrooms and ensures the rooms smell bad
- the aircon is INCREDIBLY loud (major issue). It's very hot at night and so having the aircon on is a must, however they're ridiculously loud. You face the choice of an uncomfortable sweaty night, or chancing it with ear plugs. We ventured round Ubud on very little sleep which ruined the trip a bit as a result.

A pro-tip too: don't book anything through the hotel as you don't get a discount, they in fact add commission to the cost and you can haggle down commission with other providers.