"Prada" means the Golden Touch of excellence according to the website of this overrated hotel.
What a joke clearly excellence is not something that anyone associated with this hotel has experienced.
We were booked in for five nights - we could stay no longer than one, but were forced to endure three because we could not find alternative accommodation at short notice.
To say that this place ruined our experience of Ubud is an understatement!
We checked in after a hot trip from Seminyak thinking we would cool off in the pool - no way - it was all cloudy and dirty. The first night we endured heat and humidity as our aircon wasn't working - an attempt to have a cooling shower was met with not a shower, but a solid trickle of water.
So on to the included American Breakfast - disgusting leathery scrambled eggs a small piece of some brown manufactured something that was passed off as sausage. The coffee cups were filthy and the coffee - well I love Bali Kopi - but this stuff!!
No fluffy towels in this place - just threadbare bits of greying something - at least they matched the sheets.
Without making too big a deal of cancellation policies etc - which I perfectly understand,
I could not get anyone to empathise with our situation, receiving a flat - this is our rule (policy) from the travel agent that the hotel uses (Bali Go!).
My suggestion to them that they were in breach of their "contract" to provide at least something close to the standard of accommodation that their website promises, and that I deserved some compensation was gain met with "Our cancellation policy is.."
Finally, we have been to Bali many times, so are very much aware of what you get from a $100US a night hotel - and essentially you get much more than this place delivers.
I must say that the staff at this hotel are delightful and of course very friendly - what distresses me is that the management of this place and the Travel agent put them in such a bad situation with their guests and they are powerless to act on behalf of their guests - I lost count of the number of times I reiterated that it was not their fault.
Two weeks later and now back home - still no refund on my credit card!!!
Tell all your friends - don't go there.
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- Also Known As:
- Padi Prada Hotel Ubud
- Padi Prada Ubud, Bali