Great location, nice gardens. However, we booked through agoda for two people, 2 nights. Upon our arrival the front desk told us that we were only booked for 1 person, and told us we needed to pay extra. They insisted we pay cash, in addition to the credit card payment we had already made in advance. The room was $60 USD, and they rudely pushed us to give them $10 more per night. If the booking was somehow erroneous, I said, we would gladly check in to another hotel and just cancel the reservation. After two days of discussing the situation with various irate hotel staff, who all interrogated us about our booking, and hours of going over the details laboriously, they acted as if they were doing us a favor by letting two people stay in one room. Obviously, this did not make for a pleasant stay. Five hotel staff sneered, gossiped, and were blatantly sarcastic as well as condescending to us during the duration of our stay. This was completely unprofessional and ruined our stay in Ubud. This was an obvious attempt to extort unseeming tourists who were locked into this hotel by prepaid reservations, and when we wouldn't pay up (remember, we offered to just cancel the whole thing and move to a different hotel), they treated us contemptuously. Be careful, and BEWARE of swindling at Puri Saraswati.
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- Also Known As:
- Puri Saraswati Bungalows Hotel Ubud
- Puri Saraswati Hotel
- Puri Saraswati Ubud
- Puri Saraswati Bungalows Ubud, Bali