We stayed at the Viceroy for 11 days, and enjoyed a special package rate offered to us for the two bedrooms Viceroy Villa. We were not disappointed.
The Viceroy Villa itself comprises a substantial self-contained area. The bedrooms are large and comfortable, the bathrooms luxurious. Our infinity pool is fairly large (for a hotel private pool) and deep enough to swim short lengths. The communal living area between the bedrooms opens on to the pool, where there is a dining area, sitting area and tea/coffee facilities. There is also a pavilion to relax in at one end of the villa’s perfectly maintained garden.
Every morning, a staff of 4 to 5 would spend about 1.5 hours together immaculately servicing every part of the compound, including the garden and pool.
‘Five star luxury’ could be fairly applied to all the amenities of the hotel, with a price to match. The food in the ‘Cascades’ restaurant was of a Michelin starred standard, although room service meals tended to arrive cold. The Spa, the main infinity pool and library also impressed.
The service levels were exceptionally high, particularly the team in the restaurant – many greeting you by name even on the first day. The drivers were also extremely helpful. We got the impression that the owner employed a ‘stick & carrot’ approach to his staff. We witnessed him snap at one for responding too slowly. However to be fair, we were told that as much as 7% of the 10% service charge was generously distributed amongst them. Apparently, staff stayed for an average of over 2 years, so the owner’s slightly strict but rewarding regime seemed to work well. Jero, at the front desk, was particularly helpful, having been with the hotel since its inception. Ironically though, it wasn’t until our 5th day that the owner, Otto, introduced himself!
Negatives – hardly any. To maintain the authenticity of the buildings, they were not very soundproof, so conversations from other villas could be heard. The free shuttle transport (provided ‘on demand’) was very good – the drivers always anxious to please, although sometimes a little erratic (we waited between 5 and 25 minutes for a car into town).
Without doubt, the Viceroy is a princely establishment for those who wish to be really pampered.
- Official Description (provided by the hotel):
- The Viceroy Bali recently won 'Best Boutique Honeymoon Hotel' in the world, it is a family owned and operated resort conveniently situated five minutes from the center of Ubud and features 25 luxuriously appointed one and two bedroom private pool villas, CasCades fine dining restaurant which serves European and Indonesian cuisine and the Lembah spa which has a variety of traditional Balinese and international treatments. The Viceroy Bali is a sanctuary in paradise and offers complete privacy with breathtaking tropical valley views. ... more less
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- Also Known As:
- Viceroy Bali Ubud
- Viceroy Bali Hotel Ubud