where to start …
My wife and I wasted 2 precious night at this overrated hotel.
We arrived at the hotel after a night at Kayu Manis Private villas in Nusa Dua, where we enjoyed and pampered by Kayu Manis's hospitality.
We arrived at the lobby of Viceroy Hotel with the hotel's shuttle, we proceed to the reception, BUT , the first words I received upon my check in was : ' How can i help you?'
Well, we came with your hotel's shuttle to your hotel lobby and the lady receptionist asked me , how can i help you? Well, should i reply her that we came for a job interview ? or should I tell her to rephrase her welcome note to at least : ' Welcome to Viceroy, Mr …'
Luckily the front desk manager, Mr Puca ( if i m not mistaken) was really helpful, in fact , he is the only well trained personal in this overrated 5 stars hotel. He greeted us and we checked into over villa with a little delay.
THE SPA, We took a 2 hours spa treatment, one hour is complimentary from over room package. Base on their website description, this is a world class , out door spa where you could enjoy your treatment open air. Don't worry my friends, if you use the spa you will never enjoy that privilege at all. Indeed , the therapistS, only 2 of them, never even smile during the 2 hours treatment. I m from malaysia , I could understand what they are chatting during our treatment, basically , they are discussing how to charged us for the treatment. I mean, we spend so much money to enjoy our treatment , and what their need to do is concentrate on our treatment and we will pay whatever we should pay, thats is not need to discuss the payment during the treatment, We felt like they frighten that we will not pay them after the treatment.
The treatment is indoor, even though the spa is empty, no other customer, no open air spa treatment. The hotel provides complimentary jacuzzi and sauna, which located within the spa, but you need to make an appointment to use the facilities if they is no other customer using the spa for treatment. To make it short, bad attitude of the staffs and bad treatment, the treatments are costly but you can find better spa in ubud town area which only costed usd 10.
The restaurant, pricey but the food tasted like a fast food restaurant. But I have to say, I did complained the standard of the food to the restaurant manager, a gentlemen from France. He accepts my complain and did deducted the main course of my wife from the final bill, which is a reasonable touch as the food is really terrible. The service, is bad compared with other same standard restaurant. the staffs are not well trained besides a young man Mr Agong.
In Kayu Manis private villas and spa Nusa Dua, all the staffs know your name, including the cleaner, wherever they meet them , they know your name .In viceroy, is completely opposite, 95% of they staff don't know your name, what they knows is smile at you. I mean you have less then 30 villas in your hotel. How hard to remember all your guests' name?
We booked a private tour guide which costed us 160 usd for 8 hours, they price is higher that other hotel i asked e.g. Nusa Dua/ Hanging tree . However , we took the price is fine if we could get a professional tour guide to introduce us around Bali.
On the morning of the tour, we found out that the tour guide is the driver of the hotel shuttle ! and with the hotel shuttle we will be having our tour. Ok , we can still accept that if the driver is professional enough, but the whole trip , what he did was driving the car ! We asked him to bring us to a shop where we could buy local foods as a present to our family. he brought us to a shop, we bought lots of local foods , but found when we reached home that the food are all expired or not in good condition. Bad bad arrangement by the hotel.
Lots more bad experiences during our stay in viceroy. I wished we werent there. The two night we spent there is bad if not horrible.
My opinion is that , they doesn't care about the service, everything there is about money money money. What they want is money, and money only. I don't think they care about review or return customers, their purpose is the to take whatever money they can from the guest.
In Nusa dua the breakfast in our villa is FOC( room rates is 400 USD pernight). in Viceroy they charged USD 5 'delivery fee' to have your breakfast at villa ( room rates is 750 USD). I mean why USD 5 ? I wouldn't be so upset if u charged me 40 USD, but why 5 USD ?
So why the service in Kayu Manis Nusa Dua is so much better then the service in Viceroy ?
My conclusion is Kayu Manis is managed by a chain hotel corporation , where as the viceroy is a family run 'overrated', 'badly manage' , '5 stars' hotel. I wonder anyone in the family have any experience or qualification in hotel management.
Maybe what they have is money , but without any common sense and management skills.
They only purpose to run the hotel is to earn money and not about service , definitely doesn't care about the guests experience in their hotel.
Unless you have plenty of cash to splash for nothing, try avoid this overrated hotel at all cost. they are plenty of hotel around, try Kayu Manis.
Lastly, do not get attracted by the hill side views of this hotel, it is nothing special, just trees and thats it, it doesn't worth a trip .
- Official Description (provided by the hotel):
- The Viceroy Bali recently won 'Best Boutique Honeymoon Hotel' in the world, it is a family owned and operated resort conveniently situated five minutes from the center of Ubud and features 25 luxuriously appointed one and two bedroom private pool villas, CasCades fine dining restaurant which serves European and Indonesian cuisine and the Lembah spa which has a variety of traditional Balinese and international treatments. The Viceroy Bali is a sanctuary in paradise and offers complete privacy with breathtaking tropical valley views. ... more less
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- Also Known As:
- Viceroy Bali Ubud
- Viceroy Bali Hotel Ubud