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“Fractured ankle and broken leg at the Arma”

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Arma Museum & Resort
Ranked #103 of 199 Hotels in Ubud
Certificate of Excellence
Reviewed August 5, 2013

I had planned a month's stay at the Arma. On the second day of my stay, I slipped and fell breaking my right ankle and a bone in my leg. I slipped water from a ceiling air conditioner which had pooled up on the slick white marble floor. If this had happened in the states, there would have been proper compensation (reimbursement for travel expenses, loss of wages, etc). I was non-weight bearing for 3 months and the trip back from Bali with a broken leg is worthy of a screenplay. I wrote to Arma requesting a free month's stay for my troubles and never heard from them. They are not very accommodating, and even tried to charge my card for the 28 days that I had reserved.

  • Stayed: March 2013, traveled solo
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3  Thank ladolcevie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agung_Rai, General Manager at Arma Museum & Resort, responded to this reviewResponded July 12, 2016

We are sorry to hear such bad luck happen to you during your stay at ARMA Museum & Resort and hopefully by now you are already cure and having normal activities, healthy as you use to be.

Sincere apologies for all inconveniences caused by the accident and sorry of the lack of communication meanwhile.

Under new management we are attempt to improve all lines in our services and such problem will not happen again. We ensure you that we will taking carefully care of all our guest in future.

Sincerely yours


Bagus Mustika
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (355)
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127 - 133 of 355 reviews

Reviewed August 4, 2013

we are staying in the family villa... this is fantastic: 2 huge bedrooms with bathrooms with a big private pool! more than a dream!
the family villa is perfect or a family a 5... but the room are not directly connected.. you have to go through the garden with private pool... not for little kids.but fantastic for us !
the Arma taï restaurant is very good!

Room Tip: the family villa is perfect or a family a 5... but the room are not directly connected.. you have to...
  • Stayed: August 2013, traveled with family
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Thank Sablefin06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

The hotel is simply gorgeous.

I could not recommend it enough, and look forward to staying here again some day. The concept of the hotel is balance between nature and the human, and they have achieved it. The grounds are beautifully and tastefully decorated, with running and still water, twists and turns, secret hiding places, swimming pool, gardens, temple and so forth.

The rooms are very impressive as well. If you can, splash out on a deluxe room - the design is absolutely wonderful. Each room is artistically decorated and is somewhat different from the others, and even the basic rooms surprised us with lovely toiletries, plenty of pillows and a welcome fruit basket. Each upgraded category brought new surprises, including, at the top of the scale, a beautiful private garden, pool and jaccuzzi in some of the suites. The bathrooms are huge, and some showers are almost open-air and located on a pond with stepping stones (with more conventional showers also available).

The hotel has a Thai restaurant on the grounds, which served very nice food in an elegant setting. The breakfast was good as well, and the staff helpful and friendly, as almost everywhere in Bali. Some of the stairs leading up to the rooms can be tricky with a large suitcase, but the staff helped us carry our luggage.

There is an art museum on the grounds, which we could not visit as we left too early in the morning, but which was recommended to us by others.

The only regret we had is that we stayed only for one night. Both the hotel, and Ubud itself, deserve a few days of attention at least.

Room Tip: If you want to be truly pampered, choose a delux room or a suite. They are worth it.
  • Stayed: July 2013, traveled with friends
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Thank Anchorless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2013

The hotel's grounds are idyllic, with lush vegetation, a rice paddy and one of Ubud's best museums (to which you get free entrance as a guest). In the morning you can see and hear all sorts of birds on the grounds, and during the day you can observe balinese ceremoniously depositing their offerings throughout the grounds (including in the small temple located next to our villa). At night the hotel has balinese troups performing traditional dances, some performance are free, others come at a fee (75,000 rps). Good location within walking distance from the Monkey's forest.

We were upgraded to the Deluxe villa (not sure why but won't complain!), which has its own (small) pool and a nice seating area, you can get breakfast served there for no additional charge, very pleasant. Room is spacious, nicely decorated, with an outdoor bathroom, which means you might encounter some small creatures there, but nothing life-threatening :). The room was perfectly well-maintained, so our stay was not marred by some of the issues faced by some of the other reviewers

The only let-down is the relatively limited breakfast choice (that being said we faced the same issue in most hotels in Bali), noisy airco, poor wifi reception (at least in our villa) and average restaurants in the villa, but this should not deter you from spending some night in this magical place.

  • Stayed: July 2013, traveled as a couple
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Thank Ikki_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2013

When you land at Denpasar airport, especially from Singapore as we did, you are initially disappointed by the chaos, try and avoid landing after dark, it is a long drive to Ubud where we stayed for four days. The Arma resort is a vast estate comprising both villas and rooms. We had a villa with a small swimming pool. The aesthetics of the place takes your breath away, the small touches, the way the bed is made, the artefacts in the room et al. Even to reach the dining room or the lounge you need to walk a lot that too on uneven territory, Ubud does not offer much except the incredible shopping for paintings, wood carvings, batiks etc. we took day trips to nearby places famous for different craft Mas ( woodwork) Batwan ( painting) Chiluk ( gold jewellery) Batu Bulan ( batik) you are at loss what not to buy...but ultimately everything is cheaper in Ubud town, though the artefacts may not be as good as the originals.
The hotel staff is extremely courteous and food though it lacks variety, not too bad. If you are looking for a countryside atmosphere , a pond with swans , coconut and palm trees, gurgling brooks, creepy crawlies that don't bother you, I would say go for Ubud and Arma.

Room Tip: If you do not wish to trudge up and down to get to your room / villa several times a day, ask for a...
  • Stayed: December 2012, traveled as a couple
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Thank jaya30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2013

The grounds of this hotel are delightful and the rooms are spacious and tastefully decorated. The food was excellent for breakfast and at the Thai restaurant. The other restaurant is ok.
The museum is a delight as are the other buildings on this diverse site. We did not find it expensive but as it offers a free shuttle service you can easily eat and drink elsewhere. The pool is relatively small and lacks sunbeds.

  • Stayed: July 2013, traveled with friends
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Thank Stoneleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013

I checked out hotels a lot in tripadvisor but I don't usually write a review, but I feel that I had to share my wonderful experience after seeing so much people complaining about this hotel. Arma is really a beautiful, peaceful place to stay and unwind.

The resort is quite expansive and packed with culture. It has its own museum, 2 restaurants, 1 coffee shops, and when I was there they just opened a spa with 50% discount for opening special (unfortunately we didn't got to try the spa as they were fully booked). Every night they are having Balinese performances/dances performed by different village groups, some of them even free!

The superior room that every other reviewers was complaining about, was truly beautiful and modern, with huge comfortable bed, huge shower head, and five-star amenities. Its definitely a value of money.

The service is very typical Balinese, every staffs always smile and eager to help, they even packed us breakfast box free of charge at 2am in the morning when we told them we were booked for sunrise mountain trekking.

We also met the founder/owner of the hotel/museum. He is so down to earth and very passionate about preserving Balinese arts and way of life.

Would love to stay more than 2 night next time and also try their villas.. this place is truly special and best place to base while you are in Ubud. Very recommended for everyone to give it a try...

  • Stayed: June 2013, traveled as a couple
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Thank Kathnad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arma Museum & Resort

Address: Jl. Raya Pengosekan | P.O. Box 9696, Ubud 80571, Indonesia
Location: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#35 Top resorts Hotel in Ubud
#43 Family Hotel in Ubud
#49 Romantic Hotel in Ubud
#70 Luxury Hotel in Ubud
#86 Spa Hotel in Ubud
Price Range: $77 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arma Museum & Resort 4*
Number of rooms: 27
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Also Known As:
Arma Museum Hotel Ubud
Arma Museum And Resort
Arma Museum & Resort Ubud, Bali

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