Based on mixed reviews I was a bit reticent but thought we would make up our own mind. On arrival I presented my booking document which clearly stated Valley view room. We were warmly greeted by “Tiger” along with our welcome drink and whisked off on the golf buggy around the large property to our room, which apart from NOT being a valley view room, the room we were given had a strong sewerage stench. They quickly offered us another room but when I reminded them that it was not the room that we had booked they then said “we have room shortage due to renovations. In their defense, our room was a lovely big,clean room with our own private pool however it did not have a view or outside bathroom as depicted in the pictures. There were many unfinished aspects of our room and slip and trip hazards around. I am not a big one for breakfast but for the price breakfast was very disappointing with luke warm food and limited choice. I asked to view the room we should have been in. They promptly obliged and took us to a room that was occupied but the occupants were out and not aware that we were being shown through their room with all of their belongings on display. I refused to pay the price of our booked room.They kept insisting we were in a room of the same category. In the end they agreed on a charge $100 less than the booking price which is the appropriate price for a garden view room. The rooms we stayed in are not advertised on any travel site. The renovations are extensive and well in need as this place is old and run down with a lot of moss and mould. The room we got was a lovely room however it was the deceit that annoyed me. The best thing about this place was getting out of it and exploring in the local village and going to Kedwetan school and mixing with the delightful, local children.
I have traveled extensively throughout Bali and based on my own judgement I will not stay here again. This place has potential and maybe with an upgrade will deliver what it advertises. For the price there are so many other quality places. Do yourself a favour pay a little bit more and stay just up the road at the Komaneka Tanggguyda.
Positives - helpful, friendly staff, beautiful grounds and gardens.
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- Also Known As:
- The Payogan Villa Resort And Spa
- The Payogan Villa Hotel Ubud
- Payogan Hotel Ubud
- The Payogan Hotel
- The Payogan Villa Resort & Spa Ubud, Bali