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“Relaxing (Santai!!!)”

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The Payogan Villa Resort & Spa
Ranked #90 of 199 Hotels in Ubud
Reviewed July 26, 2013

We stayed in a pool villa no 108 perfect retreat for a couple and if you had taken the kids ample room, heaps of spacious living area. Room serviced every day and cleaned as well. Bar fridge stocked daily with a couple of beers and softies. Plenty of bottled water supplied for drinking and cleaning teeth. Wi-fi worked great in the room. Had a tussle with a gecko for the unit on the first night we stayed and won and that was the end of the argument!! The roosters started at 04:45 in the morning, but by the 3rd night we slept through them. Breakfast was ample, a good selection of foods from crispy bacon to fresh fruit, omelettes made to order and great Balinese coffee with a fresh date roll to finish. Breakfast from 07:00 to 11:00 great if you want to sleep in or get up early for the shopping in Ubud or sightseeing in far away locations like Mt Batur Volcano, a must see. the Payogan is a great place for peace and quiet and relaxing (Idup santai!! ) All the staff were very helpful and helped me with my Balinese every chance they could get! A special thanks to Dian for her organisation skills, helped us greatly and Made for his friendly approach and eagerness to please demur. A treasure to find (Manis!!) The pool water was fine to swim in and the jaccuzzi was nice and very hot. The massages were great especially the hot rock detox awesome!! It's a place to relax and enjoy the jungle feel and regenerate the soul in a tranquil environment. Nikmati Idup!!!

  • Stayed: July 2013, traveled as a couple
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Thank Dave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 20, 2013

We arrived late on the first Saturday of July. It was our understanding that we had booked a villa with two bedrooms with 3 separate beds for a group of three middle aged women in need of a relaxing break. When we arrived we were taken to two separate villas. The first, the smallest, looked very nice and the first of our party was quick to grab the room. The room to be shared, although well presented, only contained one king size bed. We indicated that this was not what we organised and that we required another bed. We were very firm about what we needed and the staff were efficient in supplying two single mattresses, placed one on top of the other (that had seen better days) and made up the bed in the corner. After they had finished we communicated that the situation was not satisfactory and that we needed to speak with the resort manager. The manager would not be there until the morning.
The following morning we had a meeting with the manager after breakfast. We felt the room was very nice but needed two proper beds. She indicated that the resort would find a solution to our situation by the time we returned from Ubud. On our return we were ushered to the manager. She informed us that they would not be able to put another proper bed into the room, however, they had another villa for us. We were shown the villa that was closer to all the amenities and were delighted. One king size bed and one double, plenty of space, traditional bath and shower complex, private pool, day bed and sun lounges. It was an upgrade to make us happy and the staff where ver keen to please. Our friend was moved the next day so that she was placed next door. We were then delighted.
As for some of the other issues addressed by others:
Spa - I had two massages. The first was very good and the second was much softer. My friends had one each. One had the good therapist and the other had the soft option and was not impressed.
Restaurant - breakfast was fine. They did eggs well, plenty of fruit. We had two dinners, quite enjoyed the BBQ evening by the pool. Food off the menu average. Better off going into town. We went to Indus that was excellent and well priced and Mosaic that was amazing but expensive ( a foody must).
Shuttle - no complaints. The drivers were friendly and keen to provide local knowledge. Cabs are cheap anyway if you need a ride back to the villa and they tell you how much to pay so you don't get ripped off. We ended up with a local driver who took us to the north of the island.
The resort also organised a cooking school for us that was great.
There was one member of staff who bent over backwards for us to ensure we were happy at all times.
Ultimately, we had a wonderful time and were treated very well.
There was building going on but as we were out and about it didn't impact n us too much, especially since we were move away from the more active renovation area (our initial accommodation was next door to it!).

  • Stayed: July 2013
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Thank CarolineCooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013 via mobile

Breakfast is awful, not much food selection for a hotel described as 5 stars. View of hotel is very good with beautiful Ubud nature. Pool needs to be cleaned better. Totally not suitable if you want to stay there with small kids.

  • Stayed: June 2013
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1  Thank Eureka3432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

Excellent location, nice people, ready to please you. Two types of villas, balinesse and minimalist, but stil keeping a combination of balinesse influence. Swimming pool villas okish, although for those who like swimming a perfect choice is the main pool who has also the priviledge of breath taking view. For dinner is better to choose from the Ubud multiple restaurant;

Room Tip: 304 is a new villa, in a private corner of the resort
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  • Stayed: June 2013, traveled with family
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1  Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013 via mobile

Our 1st impression was a good one. The place is set in beautiful surroundings. We stayed in a Balinese style villa with a pool.The place is looking a bit tired now with missing tiles and cracks in walls. There is green moss all over the outside areas, which while adding to the charm of the place it is a major slipping hazard around the pool and steps down to the villas. We were also bothered by cockroaches after heavy rain. In fairness they sprayed the room and even offered us a more modern villa but we chose to stick with the more traditional one. The pool bar area was dirty with a filthy old chopping board that we complained about...they couldn't see what the fuss was about. They are probably still using it? We were also bothered with the noise from the construction work. Really they should not be taking guests while it is going on. The toilets and showers for the pool area are totally dilapidated. The breakfast was average at best, as was the service. On a positive note the rooms had great character, the bed was very comfortable and having your own pool was a great bonus, however on the whole we were very disappointed.

  • Stayed: June 2013
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Thank Teessider1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

My wife and I were very much looking forward to our stay here. We were excited about staying in a villa with our own pool at the end of our honeymoon and just being able to relax amongst the serenity of Ubud for one whole week.

Upon arriving at Payogan, we were very impressed. The grounds are simply stunning; like out of a movie. You need only look at the pictures to see what I mean.

The trouble started when we were shown to our room. If you are short on time, just skip to the end of my essay!

We had just been instructed that there was some construction occurring at the resort but every effort had been taken to ensure we weren't disturbed. Upon arrival at our room, the sound of hammering, circular saws and workers yelling at each other was our welcome, and when we went outside to view the pool the construction was literally next door to our villa, with workers having a clear view to our pool and gazebo from the roof they were working on. We complained and were shown to another room that was incomplete, unfurnished and smelled very bad. We decided to return to the original room where I contacted our travel agent and requested we were transferred to a new resort but business was closed back home so we had to spend the night here. We had to get up in the middle of the night to put on insect repellant because we were covered in mosquito bites due to the doors not being sealed properly and the curtains around the bed failing to protect us due to the massive gap between the head of the bed and the wall. In the morning there were small animal droppings on the floor, presumably from geckos on the roof. The toilet wasn't flushing properly either. All in all, not the most romantic night we spent in Bali.

Also, construction starts at 7am (even though the staff say it starts at 9). When you are woken up on your relaxing honeymoon at 7am by sawing and hammering you get a bit angry.

As we had indicated our desire to leave the resort, we were offered a free meal or massage for every day of our stay and sincere apologies from the concierge. We were also told that we could swap rooms as soon as one became available. This seemed like a decent peace offering, but upon going to the restaurant we were given a special menu "for our benefit" which comprised of a small selection of basic pub-style meals, the kind that are pre-frozen and easily reheated. The food was bland and we were highly offended by this pathetic offering so elected to try a massage the next day.

The spa is run-down and in need of refurbishment. The massage therapist was possibly the rudest person we came across in Bali, barely speaking to or acknowledging my wife and I. She gave my wife the weakest massage where she barely applied any pressure. For the whole hour, there is not a word said except "turn over" and we are made to feel incredibly unwelcome. There are no nice smelling oils, the sheets on the bed are musty... this was the worst massage experience we had in Bali. And when it was over we were essentially kicked out of the door without even a goodbye. At this point we decided we would not accept the freebies offered to us by the resort. We preferred to leave as much as possible and pay for our meals and massages.

Fortunately we managed to get transferred to another room for the remainder of our stay. It was as far away from the construction as possible and although we could still hear it, it was mostly drowned out by the sound of the pool. The room was very nice and we were happy here but the room was obviously incomplete. The cabinets had yet to be installed in the bathroom, the room was unfurnished, light fittings were missing and the shower door was not attached properly. There wasn't even a hotel information book (eg with room service menu; and this took more than 24 hours and 3 phone calls to eventually obtain). Everything appeared to be going well though until I went to flush the toilet and.... no running water.

The lack of running water persisted for two days. Although the staff acted surprised when informed about it, as you can read from other reviews here it is a recurring problem. And when it was fixed our telephone stopped working. This was problematic as Payogan is quite a large complex on the side of the hill with many many steps. We couldn't order room service or make telephone calls to book restaurants or massages or even make simple enquiries or book the shuttle bus. We had to walk to the reception to do it (about five minute uphill walk).

Speaking of the shuttle bus it leaves maybe four times a day at very awkward times that force you to either stay at the resort to eat or to find your own way home.

A note on the staff: there were a couple of female workers here (notably the concierges and a young lady in the restaurant) who were absolutely lovely and sympathetic to our experience and tried everything within their power to make our stay more pleasant. The rest of the staff, however, appeared bored, disinterested and/or incompetent. For example, when dining in the restaurant, there was not one occasion where a staff member approached to ask if we wanted more drinks. At times, I had to stand up and wave to get their attention. One night as I was eating I watched a guest try to get the eye of the waiter for more than 15 minutes before giving up and angrily taking his dirty plates to the counter and demanding the bill. Another experience: my wife, at breakfast, politely asked if she could have a cappuccino and the response from the waitress was simply a very abrupt "no". Stunned, we had to enquire with the one nice waitress who explained that the coffee machine was broken.

The staff in the restaurant drag their feet and take forever to serve you when you ask them. They also appear to not be able to communicate. For example, ask for your eggs on brown bread and you can be sure you will get white. Decline a plate of fruit when ordering your breakfast and you will probably get one. They are not efficient either. For example, instead of providing you with the dessert menu as they clear the table, they clear the table, slowly take all the plates away, then slowly shuffle back with the dessert menu and leave you waiting until you wave at them to order. It just doesn't make sense. Nothing here makes sense!

Our experience of the restaurant was that the food (except breakfast and the menu "for our benefit") was decent with a very extensive menu consisting of mostly Indonesian, Vietnamese and Western foods. The main problems we had with the restaurant was the staff and also the fact that they could not offer a lot of the items on the menu. One night i was looking forward to the chocolate mousse i had ordered only for the waiter to return 10 minutes later saying that it "was finished" and i couldn't have it. On other occasions we had ordered cocktails to be told that there was no vodka or tequila left. This happened about three days into our stay, and they had still not replaced these items by the time we left. Further, the coffee machine was broken for the last three days of our stay and, again, not fixed by the time we left.

If you are planning on using the internet to plan your days while staying at Payogan, you will have to go to the lobby as you cannot access the wi-fi from the rooms.

Overall, this was a resort where everything just seemed to keep going wrong. We experienced the old and the new rooms here and can confirm all the problems that you read about in other reviews do occur. Are there positive aspects of Payogan? Yes, definitely; the rooms look as majestic as the views, you can eat a decent meal, there are some friendly staff members, the rooms are always made up nicely and very clean... But the construction ruins the ambience of the place, and the incompetence/disinterest of the staff make it very hard to relax. A bitterly disappointing end to our honeymoon.

Room Tip: The 100 and 200 block are right next to the construction. The two rooms we viewed on the 300 block w...
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  • Stayed: May 2013, traveled as a couple
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3  Thank Manateer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

If you like peace and quiet, then this is the place to stay. The rooms were clean and spacious and the scenery stunning. It was a little bit remote but there were several shuttles into Ubud daily so it wasn't a problem. The construction work was going on while we were there and it really wasn't very noisy, so didn't cause a problem. The only issue we did have was that there wasn't a bar man there so we could not get any alcoholic drinks apart from beer or local wine. After a long flight and first day of your holiday the first thing you want when you arrive is a relaxing drink! This was very disappointing!

Stayed: May 2013, traveled as a couple
Thank Enid H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Payogan Villa Resort & Spa

Address: Jl. Cocoa 2 no. 77 | Banjar Bunutan, Desa Kedewatan P.O. BOX 999, Ubud 80571, Indonesia
Location: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#30 Top resorts Hotel in Ubud
#66 Luxury Hotel in Ubud
#77 Spa Hotel in Ubud
Price Range: $111 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Payogan Villa Resort & Spa 4.5*
Number of rooms: 28
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Also Known As:
The Payogan Villa Resort And Spa
The Payogan Villa Hotel Ubud
Payogan Hotel Ubud
The Payogan Hotel
The Payogan Villa Resort & Spa Ubud, Bali

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