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“Heaven on Earth”
Review of COMO Uma Ubud

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COMO Uma Ubud
Ranked #14 of 199 Hotels in Ubud
Certificate of Excellence
Taunton, United Kingdom
Level Contributor
96 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Heaven on Earth”
Reviewed January 5, 2014

Husband, daughter and I stayed here for a week at Christmas in a Pool Villa. Everything was wonderful. The room was bright, perfectly clean, and luxurious. We loved the gorgeous view from the terrace and infinity pool over the luscious green valley. We loved the beautiful bedroom, the sumptuous bath and bathroom and the Bali-style outside showers. We loved the entranceway with its pretty colourful door. We loved too the relaxed, though classy, aura of the pool bar area where we could lounge and play games, enjoy snacks, and chat through easy evenings. The staff were so welcoming and always remembered us by name and what we liked to drink etc. The food in all restaurants was perfect and of top quality; the breakfast amazing; the martinis fun.

The spa treatments were excellent, professional and luxurious; and we thoroughly enjoyed the daily yoga. Husband and daughter did a private Balinese Cookery course too, and loved it so much we cooked the same recipes for a later party at home.

We would certainly love to come back here. And, at the moment, Uma by Como has become our yardstick of luxurious hotels against which all future hotels are bound to be judged...... and probably come up lacking!

(extra tip: pack two sets of yoga kit, because it is tricky to get the sweaty kit into the laundry and returned again in time for next yoga session, and it doesn't dry terribly well on the terrace when it is monsoon season.)

Room Tip: Pool Villa!
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank s0mersetsal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this review, January 9, 2014
Dear s0mersetsal,

I couldn't thank you enough for your wonderful review. The most important is that you had a fantastic family time here at Uma over a very special festive season.

It was obvious that you enjoyed your Villa so much as you could describe every aspect of it perfectly. We are happy that you also enjoyed our COMO Shambhala spa, our food and our drinks at the bar. We are particularly delighted that you were felt welcomed by our team.

We look foward to welcoming you back again soon.

Kind regards,

Suteja
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (273)
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 5, 2014

Really wonderful hotel. Cleanliness was fantastic. Staff was very attentive. "Build Your Own" day trip was exactly what my wife and I needed and was priced fairly. Food was very well prepared, and breakfast was of a very high quality, but Como does suffer slightly from a limited menu. Our trip coincided with rainy season which will always cause some problems at a hotel and we had a slightly leaky roof in an adjoining study which was immediately remedied by staff and we were place in a larger / beautiful room with views over the tops of the forest. We were fortunate enough to stay in three different room types and can provide a small ranking for those looking to make a decision: 1st Choice: Pool Villas -- Outstanding Views. Immaculate Layout. Just a great room and certainly one that we will return to; 2nd Choice: Pool Suite -- Not the best privacy on the front deck, but the plunge pool is really refreshing and there are less issues with bugs (see Water Garden Suite); 3rd Choice: Water Garden Suite -- Nice set-up. Wonderful bathroom, but suffers from higher mosquito population due to the private pond which is right next to the bedroom and a strong odor (also from the pond).

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank RezaWatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this review, January 9, 2014
Dear RezaWatts,

It was a such a great pleasure hosting you at Uma Ubud and I am glad that you had a wonderful time.

Thank you for your very positive comments on our cleanliness, attentiveness of our team, our activities and the quality of our cuisine. It was unfortunate that you stayed with us during rainy season, and please accept our sincere apologies for the leaking in the study room of our Pool Suite. The bright side of it was that we had a chance to give you an experience in our Pool Villa which turned out to be your preference for your future visit.

I trust that we will meet again and we look forward to having you staying with us which I am sure will be in much better weather.

Kind regards,

Suteja
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 2, 2014 via mobile

Really enjoyed a week at Uma Ubud. Room was well designed and spacious, service was excellent and food menu was well rounded with the highest quality. Daily yoga was awesome. And while the spa was good, it might be the most obvious outlier. It was a lovely design but small and with fairly limited offerings...so more like 4 stars vs the 5 stars I give rest of the resort.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank jazzkat6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this review, January 9, 2014
Dear Jazzkat6,

Thank you for staying at Uma and sharing your stay on TripAdvisor.

We are delighted that you enjoyed your seven days stay with us. Your compliments to our room, food, yoga class, and especially our service are very encouraging. Your constructive feedback on our COMO Shambhala spa menu is highly appreciated. We are ensuring our products and offerings always fresh, hence we recently added a very special Taksu Massage into our treatment menu.

We look forward to welcoming you back to Uma Ubud very soon.

Kind regards,

Suteja
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 30, 2013

The rooms were beautifully decorated, food was amazing, and the property an oasis. We tried both the Balinese and Italian restaurants - both were incredible and the poolside bar had a fantastic drink list. The complimentary yoga classes every afternoon were an unexpected bonus - great instructor and a beautiful setting overlooking the valley. We stayed in a standard room, with a veranda overlooking the valley, a bathtub, and an outdoor shower. The only area for improvement would be a little soundproofing in the duplex-style rooms - we could hear every whisper of our neighbors, not to mention other noises! But all in all, I would definitely stay here again.

Room Tip: Ask for a room with a view
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sberan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this review, January 1, 2014
Dear sberan,

Firstly, please allow me on behalf of Uma by COMO, Ubud's team to wish you a very Happy New Year 2014.

Thank you so much for staying with us and taking your time to write a great review about Uma Ubud. I am glad that you enjoyed our room, our food at both Kemiri, Uma Cucina as well as our drinks at Pool Bar.

I am sure you would enjoy our Yoga Class, as it combines the beauty and the setting of our yoga pavilion with a very talented but humble Yoga Teacher.

Thank you for sharing your feedback on the needed soundproofing improvement . We will look into this issue immediately.

We will be delighted to have you staying with us again in a very near future.

Kind regards,

Suteja
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 27, 2013

This place is beautiful. The staff are amazingly helpful and even try and learn your name...nothing is too much for them. Our room was very well appointed particularly the bathroom which included an outside shower. The plunge pool had a lovely view across the valley.
The main pool was lovely to do a few early morning laps in. And strangely the Italian restaurant at the resort is really good. And the breakfast menu was amazing.
It's a lovely calm and tranquil place to spend a few days.

Room Tip: The pool villas are really nice
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirstin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this review, January 1, 2014
Dear Kirstin L,

It was a delight having you staying wiith us and a pleasure to know that you found Uma Ubud as calm, beautiful and tranquil place.

Thank you for your great compliments on our room, pool, breakfast, Uma Cucina as well as our team.

Happy New Year 2014 and we look forward to welcoming you back very soon.

Kind regards,

Suteja
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
85 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 26, 2013

From the delicious breakfasts to the gorgeous rooms, attentive staff and absolute tranquility of this property, Uma Ubud felt like heaven on earth. The breakfast menu is small but delectable (you want to try EVERYTHING!); the bar food just the right combination of light yet substantial. The pizzas are possibly the nicest I've tasted outside of Italy (must be the air!)

I really enjoyed the meditation classes, the morning walks and the yoga classes (we did a combination of private and general classes).

The rooms were very comfortable - we stayed in a garden room - so made the most of the pool area as we didn't have a private pool. While the hotel was full, we never felt it was over-crowded or that we wouldn't be able to get a sun lounger on those days we decided not to go into town.

We took the shuttle to town frequently - a great service offered by the hotel - my only criticism would be that the last shuttle returned at 5pm, which was a little early. However, getting taxis back to the hotel was no trouble at all.

I loved every minute of our stay and will definitely be back!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this review, January 1, 2014
Dear Mandy,

Thank you so much for your recent stay and for taking your valuable time to write a great review about Uma.

It is fantastic to know that you still felt the tranquility of the resort during our busiest time of the year and I am glad that you enjoyed your every minute at Uma. We are very humble to read that our Pizzas are possibly the nicest you have tasted outside of Italy. As a new establishment, it is very encouraging for our Cucina team.

Thank you for your feedback on our shuttle service which we will take it into consideration.

We look forward to welcoming you back very soon.

Finally, please allow me to wish you a very Happy New Year 2014, and we wish you all the best!

Kind regards,

Suteja
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed December 25, 2013

We spent 4 days at this lovely boutique establishment with the utmost beautiful surroundings, in a super comfortable and modern villa and manned by excellent staff. Just a 10 mins drive from the city centre, the hotel is situated in a mountainous forest area within a valley which is so picturesque. Our pool villa was intimate and lovely with a plunge pool that overlooked the forested area, a huge sunbed for lounging around (read a book or just enjoy nature), a cosy TV sitting area plus modern bathroom facilities (a bathtub and having both open-air and covered showers!). The breakfast menu was ample and tasty at Kemiri and the Italian food at Cucina was excellent. We had a romantic candle-light dinner at a small pavilion at Kemiri and was served the most mouthwatering dishes we had for a very long time - waygu beef, yellowtail salmon, grilled squid etc. And the staff - were superb. From the masseurs at the Spa, waiters at the restaurant, the yoga trainer, front desk staff ... everyone! Everyone addressed us by our names, greeted with smiles and saw to all our requests. This is what all hotels should be like.

Room Tip: We stayed in a pool villa and we loved it! It's very private with your own plunge pool.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scrappyboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this review, January 1, 2014
Dear Scrappyboo,

On behalf of Uma by COMO, Ubud team, please allow me to wish you a Very Happy New Year 2014, we wish you all the best.

Thank you so much for sharing your experience at Uma. It is very inspiring for us and motivating us to serve our guests even better. It was amazing how you described our Pool Villa which I shared with my reservations team as a sample on how we should describe the villa. I am glad that you enjoyed your villa, our food at both Kemiri and Cucina, our COMO Shambhala spa and most importantly you enjoyed the service from our team.

Singapore is just 2.5 hours away from Bali and we look foward to welcome you back very soon to Ubud.

Kind regards,

Suteja
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about COMO Uma Ubud

Property: COMO Uma Ubud
Address: Jl. Raya Sanggingan | Banjar Lungsiakan, Kedewatan, Ubud 80571, Indonesia
Location: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#5 Top resorts Hotel in Ubud
#6 Business Hotel in Ubud
#10 Romantic Hotel in Ubud
#12 Spa Hotel in Ubud
#13 Family Hotel in Ubud
#14 Luxury Hotel in Ubud
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — COMO Uma Ubud 5*
Number of rooms: 46
Official Description (provided by the hotel):
Uma by COMO, Ubud is located in central Bali, close to the cultural hub of Ubud with tropical views of temples, rice paddies and the Tjampuhan Valley. The resort’s contemporary Asiatic design is pared down to ensure sunshine flows through interiors, from bedrooms to cooling plunge pools. Kemiri restaurant boasts world-class, healthful cuisine, created with fresh local ingredients, subtle spicing and distinct Balinese flavours. A signature COMO Shambhala Retreat, replete with a range of holistic wellness therapies, help to nurture and relax, while cultural activities, such as visits to artisans, are complemented by a range of outdoor pursuits, including white-water rafting, mountain biking and trekking. ... more   less 
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Also Known As:
Uma Ubud Hotel Ubud
Uma Hotel Ubud
Uma Resort Ubud
COMO Uma Ubud Bali

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