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“Excellence in service and attention”
Review of COMO Uma Ubud

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COMO Uma Ubud
Ranked #12 of 199 Hotels in Ubud
Certificate of Excellence
Reviewed November 28, 2013

We stayed for two nights after arriving form Nusa Dua, it is one of those hotels were every detail is planned. The tours recommended by the hotel show a high degree of professionalism and planning. If travelling again to Ubud this would be definitely my choice.. the only recommendation would be to improve the heating in the private pools in the villas.. other than that perfect.

  • Stayed: November 2013, traveled with family
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Thank Familiacayonduque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this reviewResponded December 2, 2013

Dear Familiacayonduque,

Thank you for staying with us at Uma by COMO, Ubud.

I am glad that you had a wonderful time with us although a short one, I trust that you will stay longer next time. We are particularly happy that you experienced our service and attention to detail as the excellent ones.

We look forward to welcoming you back in a very near future.

Kind regards,

Suteja
Resort Manager

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Reviews (1,385)
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793 - 799 of 1,385 reviews

Reviewed November 24, 2013

My boyfriend and I just returned from 5 amazing nights at Uma. I cant speak highly enough of this resort and I have to say this has been my most favourite place to stay ever. I think the main reason comes down to the incredible service you receive at Uma. From the moment you arrive we really do feel special and very welcome. We found nothing was too much to ask of the staff who went above and beyond in looking after us. The staff all make an effort to get to know your names which is adds such a personal touch to your experience and one Ive never seen before.
The facilities are lovely and we really enjoyed the free yoga classes. Also its nice to stay a bit further up the road from the centre of Ubud - you really do get to relax, plus the hotel offers a complimentary shuttle bus throughout the day to take you in and out of town. Thank you so much to the beautiful staff at Uma - you really do provide an incredible experience for your guests. When we left we felt like we were leaving home... I certainly plan to return to our Bali home again soon!

  • Stayed: November 2013, traveled as a couple
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1  Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this reviewResponded November 27, 2013

Dear Amy B,

Thank you so much for writing such a wonderful review. We are deligted that you had an amazing 5 nights with us at Uma and how our team serve you during your stay made you feel special. I will share your very encouraging review to our team which I am sure will motivate us to be better.

Once again, thank you for staying with us and we look forward to welcoming you back in the near future.

Kind regards,

Suteja
Resort Manager

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Reviewed November 24, 2013

The staff are most friendly, polite and go out of there way to be helpful. The yoga place and the spa are also excellent facilities.The rooms are well.
There are smoking and non-smoking areas. The included breakfast was so good.

  • Stayed: August 2013, traveled with family
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1  Thank Lixx P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this reviewResponded November 27, 2013

Dear MSKGuide,

Thank you so much for staying with us at Uma by COMO, Ubud and posting a very encouraging review.

It's a delight to know that you enjoyed our resort, and we are particularly happy that you experienced our team as the most friendly ones.

We look forward to welcoming you back again soon.

Kind regards,

Suteja
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013

We had a great stay at this hotel. There is a nice range of accom to suit all. We had a beautiful Como Villa which was spacious and had 2 adults and 2 kids comfortably. The outdoor bathroom is lovely . Its is airy and private in a nice location looking over the valley.
Food options while limited are great for breakfast. Healthy options and a lovely al alcarte menu make this nice experience. There is also a nice bar menu /poolside menu with some huge sangria drinks.
Uma Cucina - the mew Italian restaurant was a lovely meal - great variety and authentic flavours.
There are many options for eating around so that is not an issue if you want variety.
Staff cetainly went out of their way to help and make you feel comfortable.
Spa - Shambala was fantastic
The restaurant organised a special dinner for us which was beautiful.
People get hung up on seeing kids in expensive hotels- I don't get that. If they dont want children around then book child free retreats. We travelled with our kids and they behaved and had fun and were looked after by the staff, There are no kids activities there- and we did not expect there to be any either.

  • Stayed: October 2013, traveled with family
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1  Thank hamiriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this reviewResponded November 27, 2013

Dear hamiriver,

Thank you so much for choosing Uma by COMO, Ubud to spend your valuable time with your family. I am glad that you had fantastic time and enjoyed our COMO Villa, our cuisine as well as our COMO Shambhala retreat. I am particularly grateful to know that you are pleased with our team.

I am sure we will see you all very soon again.

Kind regards,

Suteja
Resort Manager

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Reviewed November 23, 2013

Very good location...fantastic atmosphere...excellent villa...relaxing....very good breakfast...helping staff...fantastic view...very recommanded....we will try to come again...we loved the place...the surrounding...everything...also Ubud is a great place to be if you want to travel the island...thanks for a great experience...see you soon again...hopefully

  • Stayed: November 2013, traveled with friends
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1  Thank Dafna1308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this reviewResponded November 27, 2013

Dear Dafna 1308,

We are delighted that you enjoyed your stay with us at Uma by COMO, Ubud.

I am very humble to know that you considered Uma as one of the best. We are happy that you have a fantastic time with us and please be back soon.

We look forward to welcoming you back in a very near future.

Kind regards,

Suteja
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

It was the first time we were in this nice hotel. Fortunate we had a pool villa so it was really calm there. During breakfast there was too much children screaming which made it difficult to relax - and we just saw that other guest made a similar comment. It is of course not the mistake of the hotel as it can happen everywhere. We really would recommend uma as from the welcome to the departure we did not miss anything. Staff was extremely helpfull and nice. Same shops and restaurants as the mozaic are in walking distance.

Room Tip: Choose the one of the new pool villas
  • Stayed: November 2013, traveled as a couple
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2  Thank Huggenberger N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this reviewResponded November 27, 2013

Dear Huggenberger N,

Thank you so much for your great review. We are glad that you enjoyed your stay at Uma. Our Pool Villas are very generous with space, privacy and spectacular view to the Wos River Valley, hence it gave you calming and relaxing feels. I am sorry to hear that the presence of children during your breakfast has caused inconvenience.

It is highly appreciated that you recommend Uma to everyone and we look forward to welcoming you back to Uma Ubud.

Kind regards,

Suteja
Resort Manager
Suteja

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Reviewed November 16, 2013 via mobile

We were there for 3 nights as part of a week holiday in Bali. The hotel is very well kept and the room was newly refurbished. The service is outstanding and our 2yo daughter was treated like a princess. The only but would be the limited dinning options, but there are so many options nearby that it should not be an issue. It didn't suit us to go out every night with a 2yo, but couples and families with older kids should be ok. This hotel really adds to the Ubud experience. We loved it, and so will you.

Stayed: October 2013
1  Thank Imeko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this reviewResponded November 17, 2013

Dear Imeko,

Thank you for spending your family time with us at Uma by COMO, Ubud. I am glad that you loved your Uma experience, and your very young princess was very happy too.

We look forward to welcoming you and family back to Uma very soon.

Kind regards,
Suteja
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about COMO Uma Ubud

Address: Jl. Raya Sanggingan | Banjar Lungsiakan, Kedewatan, Ubud 80571, Indonesia
Location: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Ubud
#6 Business Hotel in Ubud
#10 Romantic Hotel in Ubud
#10 Spa Hotel in Ubud
#12 Luxury Hotel in Ubud
#13 Family Hotel in Ubud
Price Range: $255 - $577 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — COMO Uma Ubud 5*
Number of rooms: 46
Official Description (provided by the hotel):
COMO Uma Ubud is located in central Bali, close to the cultural hub of Ubud with tropical views of temples, rice paddies and the Tjampuhan Valley. The resort’s contemporary Asiatic design is pared down to ensure sunshine flows through interiors, from bedrooms to cooling plunge pools. Kemiri restaurant boasts world-class, healthful cuisine, created with fresh local ingredients, subtle spicing and distinct Balinese flavours. A signature COMO Shambhala Retreat, replete with a range of holistic wellness therapies, help to nurture and relax, while cultural activities, such as visits to artisans, are complemented by a range of outdoor pursuits, including white-water rafting, mountain biking and trekking. ... more   less 
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Also Known As:
Uma Ubud Hotel Ubud
Uma Hotel Ubud
Uma Resort Ubud
COMO Uma Ubud Bali

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