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“Oasis in the City”
Review of COMO Uma Ubud

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COMO Uma Ubud
Ranked #14 of 199 Hotels in Ubud
Certificate of Excellence
Chicago
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Oasis in the City”
Reviewed October 29, 2013

My wife and I stayed at Uma for 5 nights during our honeymoon. We had a great experience and highly recommend it. The location is fantastic as it's in a great neighborhood on the edge of Ubud - it's relatively quiet and nestled in between rice paddies, while only a 20 minute walk from the city center.

They offer a free guided walk through the paddies every morning, which is a great way to learn about the area and get to know other hotel guests. Our package included daily breakfast, which was the best hotel breakfast I've ever had. The service knew us by name from the first day and quickly learned and catered to our preferences.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Rod S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this review, November 6, 2013
Dear Rod S,

It is such a pleasure having you staying with us. Thank you for spending your noneymoon at Uma and I am sure your journey continued having a wonderful celebration.

We are blessed having such a perfect location that give all our guests the balance between a nice distance of lively Ubud center and the trenquality of being in the middle of Ubud's lush jungle and surrounded by museum, temple, traditional village, rice paddies, shops and art galeries. We are happy to know that you enjoyed our service, particularly our morning walk, and considered our breakfast as the best one you have ever had,

Once again, Congratulations! and thank you for posting such a positive review. We look forward to welcoming you back to Uma very soon.

Kind regards,
Suteja
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
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English first
Amsterdam, The Netherlands
Level Contributor
107 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed October 27, 2013

Perfect located place, just 15-20 min walk from busy Ubud....
4 nights spent at this beautiful place... Spent 3 days in new pool suites. Beautiful rooms, separate study room, good size pool, very private.... Bed very comfortable... I kind of missed seating space in the room, lounge stool or something like that... The only space you can relax in the room is bed... Due some technical problems in the room above us we were asked to move on our last day to Pool Villa. Moving to new room went very smoothly. Pool villa was much bigger room, with dining space and stunning views from swimming pool. Actually loved both rooms though next time I would definitely choose to pay more and take Pool Villa because of the views and more space.
Enough said on how beautiful this property is in previous reviews. I really would like to say a big thank you for Uma's perfect service. Not many times I have experienced that hotel helps pro-actively before the trip. Just to mention, hotel informed us well in advanced that our flights to Bali will be impacted due closure of airport ( APEC summit). This information helped us to arrange alternative flights, all requests were promptly handled. So, even before arriving we knew we made a good choice to stay here. From the moment we arrived and left we always felt welcome.... not many places achieve that.... And I still wonder, how hotel's staff could remember our names every time they saw us...????
Food wise you are in the good hands. Delicious breakfast, new italian restaurant doing a great job though I guess pizza will never taste as good as in Italy self, but still it is very good! Bar serves great cocktails and Indonesian dishes... Service in all food venues spotless!
Spa treatments were divine!
I will definitely return to this place as soon as possible!

  • Stayed October 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Arturas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this review, November 6, 2013
Dear Arturas,

Thank you for your recent stay with us at Uma by COMO, Ubud and we are grateful to have such a wonderful review from a very well travellers like yourself.

We are delighted that you enjoyed both our Pool Suite and our Pool Villa, our cuisines including our newly opened Uma Cucina as well as our COMO Shambhala retreat. But we are particularly thrilled to read that our team have provided you with a great service.

We look forward to welcoming you back very soon.

Kind regards,
Suteja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 23, 2013

My partner and I stayed here for 3 nights at the start of our trip and then on to Seminyak. I wish I had done it the other way around.

This small intimate property is so beautiful from the persoanlised greeting you recieve when you first step foot on the UMA to the compilmentary nibblies you receive whislt enjoying a cocktail at the end of the day!

I could not recommend this property more. The staff were amazing...the rooms were beautiful.

This property is somehwere you go after doing the hustle and bustle to just rewind!

Great location and apart from the Restaurant offered on site...INDUS just down the road is fantastic. You must try the Banana crepes.....Im addicted!

UMA....thankyou.............. we will definately be back!

Jewels and Michael x

  • Stayed October 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Jewels31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this review, October 30, 2013
Dear Jewels31,

It is a delight to read your review. It is more likely now guests spending more of their time in Ubud than at the southen part of Bali. But I am sure you that had a fantastic time in Seminyak too after your fantastic 3 nights stay at Uma by COMO, Ubud.

Thank you for staying with us and recommending Uma, and we look forward to welcoming you back very soon.

Kind regards,
Suteja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 22, 2013 via mobile

Uma is stunning
The pool area with soft lounges and Pool Bar service is set in the Tropical Gardens you can't help but relax.
Each Room is it's own small Villa, our villa had a beautiful outdoor alfresco, large bed with stunning mosquito netting. The villa is very roomy and the ensuite is fantastic with an outdoor shower.
Our breakfast was included in our rate and was NOT a buffet! Everything is cooked fresh to order and the staff are the softest and most pleasant I have ever come across in my travels.
Uma is located just out of the main town but close to quality restaurants. It cost $4 AUS for a driver to get into town.
If you are heading to Bali and up into the mountains Uma Resort is a must. I could ramble all day.....do your self a favor come and see it for yourself.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aussiebigdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this review, October 30, 2013
Dear Aussiebigdog,

Thank you for your great review, and we are pleased to know that you had a relaxing time with us at Uma by COMO, Ubud.

The design of our villas allows our guests not only enjoying the comfort of being in the room but also it's surrounding. We are glad that you enjoy not only the accomodation, garden, pool, breakfast but most importantly we are delighted to know that you experienced our team as the softest and most pleasant accross your travels. This means a lot to us.

Once again, thank you for staying and recommending Uma Ubud and we look forward to welcoming you back to Uma.

Kind regards,
Suteja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 22, 2013

Purpose of my 2N stay was for a casual and short escape from fast-paced Singapore and Uma by Como is most suitable for this. The terrace room has a overall light and zen-like pleasant atmosphere. Bathroom is big with sunken bathtub. The bath amenities are excellent and air conditioning works well. One can see that effort has been put in for landscaping, which is predominantly Balinese, with the healthy plumerias and many varieties of heliconias. The yoga classes are conducted in a pavilion that overlooks a valley. More impressive is the service, consistently good and all staff are pleasant. They call you by your name, which is a nice touch. The breakfast is very good, with a great variety of healthy meals, so much better than those in European hotels which serve the same old boring fare. I did not have massage in the hotel. They provide free shuttle two hourly and I spent the six hours at the Ubud centre having a massage and lunch and buying crafts. Very pleasant experience.
For the not so good points: sound insulation may be a problem as I can hear my neighbors talking and opening door, taps, showering, watching tv etc. Fortunately the guests at that time were a quiet lot, mostly couples and I was the only solo traveller, and a couple of families with babies, so noise died down after 11 pm. Dinner: had dinner at hotel Italian restaurant first evening but on second evening decided to pop over to the Japanese restaurant just across the road, Minami. It was ok. There was a clock/ speaker which you can connect to your iPhone or iPod to play music but now that iPhone 5 onwards has a different sized port, we can no longer use it.

For the past several trips to bali, I had stayed in various luxury resorts and villas in Nusa Dua, Seminyak and Ubud and this one is the best. I will return again to Uma for some further shopping next time.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank ThongSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this review, October 24, 2013
Dear ThongSingapore,

We are glad that you have a relaxing 2 days escape at Uma by COMO, Ubud. It is a pleasure to know that you enjoy our Terrace Room, yoga classes, landscaping, our food and more importantly our service from our team.

I am sadden to learn that our sound insulation was not sufficient to prevent the noise of your neighboring guests. We will look into this matter immediately.

Thank you very much for your review and we look forward to welcoming you back to Uma Ubud.

Kind regards,
Suteja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 22, 2013

We visited here on our honeymoon and had a fantastic time. The staff were very friendly and helpful. We very much enjoyed our guided walk. The breakfast was lovely, I would recommend the granola. Highly recommended!

  • Stayed August 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kmjones77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this review, October 23, 2013
Dear kmjones77,

We are delighted that you had hosen to celebrate your honeymoon with us. Congratulations!

It is a pleasure to know that you had a fantastic time, particularly you experienced our team as friendly and helpful.

We look forward to having you staying with us again should your travel plan brings you back to Bali again.

Kind regards,
Suteja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
Reviewed October 21, 2013

This hotel- the setting, the rooms and especially the Uma staff who could not do enough for you, made my holiday experience in Ubud one that i will treasure for a life time. We had a beautiful valley view and the yoga pavillion inspires you to keep going back for more yoga. I loved the massages, breakfasts but 5 stars to the staff who all know your name. I would nt stay anywhere else in Bali- thank you Uma!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uma-ResortManager, Manager at COMO Uma Ubud, responded to this review, October 23, 2013
Dear Mary S,

Thank you for your amazing review.

I am humble to learn that your experience at Uma, especially our team means so special to you.

Yes, please don't stay anywhere else as we also look forward to wolcome you back home when your journey brings you back to Bali again.

Kind regards,
Suteja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about COMO Uma Ubud

Property: COMO Uma Ubud
Address: Jl. Raya Sanggingan | Banjar Lungsiakan, Kedewatan, Ubud 80571, Indonesia
Location: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#5 Top resorts Hotel in Ubud
#6 Business Hotel in Ubud
#10 Romantic Hotel in Ubud
#12 Spa Hotel in Ubud
#13 Family Hotel in Ubud
#14 Luxury Hotel in Ubud
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — COMO Uma Ubud 5*
Number of rooms: 46
Official Description (provided by the hotel):
Uma by COMO, Ubud is located in central Bali, close to the cultural hub of Ubud with tropical views of temples, rice paddies and the Tjampuhan Valley. The resort’s contemporary Asiatic design is pared down to ensure sunshine flows through interiors, from bedrooms to cooling plunge pools. Kemiri restaurant boasts world-class, healthful cuisine, created with fresh local ingredients, subtle spicing and distinct Balinese flavours. A signature COMO Shambhala Retreat, replete with a range of holistic wellness therapies, help to nurture and relax, while cultural activities, such as visits to artisans, are complemented by a range of outdoor pursuits, including white-water rafting, mountain biking and trekking. ... more   less 
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Also Known As:
Uma Ubud Hotel Ubud
Uma Hotel Ubud
Uma Resort Ubud
COMO Uma Ubud Bali

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