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Reviewed June 16, 2017 via mobile

We stayed in villa with private pool.

The villa was amazing, you get the privacy you want! Outdoor kitchen was so nice, being able to cut up your fruits outside/by the pool after a dip was a bonus!

Food for us was my least favourite of our stay in Ubud Heaven. Quantity and quality was both disappointing. My partner and I did not get satisfaction from our breakfast. At some point we wanted to get breakfast somewhere else.

Staff were attentive but could do better. In all our Bali stay, they may be the least approachable staff we have come across. Don't get us wrong, we did not encounter rude workers but energy speak louder than words.

Tips: there is a lily and lala cafe across the restaurant, you can get delicious healthy snacks and super yummy fruits!

Date of stay: June 2017
Trip type: Traveled as a couple
Thank 24redlipstick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
radenbagus_sn, Sales and Marketing Manager at Ubud Heaven Penestanan, responded to this reviewResponded August 6, 2017

Dear 24redlipstick,

Thank you for your feedback for us. I'm glad to know you are very enjoyed with our villa's facilities. However, I would like to extend my sincere apologies regarding our breakfast.
We will address this issue accordingly with the department concerned so that improvements can be made to ensure the best service is given to our valuable guests.
Again, thank you very much for your feedback and I do hope that we will have the opportunity to welcoming you again in the future and restore your confidence in our service.

Best Regards,
Raden Bagus S N

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Reviewed June 12, 2017 via mobile

Very peaceful and quiet place for privacy lovers.. staffs are super friendly... Except for small insects, as villa is surrounded by lots of beautiful plants and trees this place is literal heaven... Location of the resort is bit interior, have to walk quite a distance from main road (except buggy or 2 wheeler, no car can go in that road)... Ideal place for ppl who love to live in peace during vacation ....

Date of stay: June 2017
Trip type: Traveled as a couple
1  Thank KRMDN1205
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
radenbagus_sn, Sales and Marketing at Ubud Heaven Penestanan, responded to this reviewResponded August 6, 2017

Dear Dilip N,

Thank you for sharing your experience stay and your recommend in TripAdvisor.
It was us who are thankful to be given the opportunity to craft memorable experience for you. Please do come again in the future as we are looking forward for your return.

Best Regrads,
Raden Bagus S N

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Reviewed June 5, 2017 via mobile

Gorgeous open plan villas in a beautiful setting. Wish we'd stayed longer. Such a lovely place, I'd definitely go back! Staff friendly and attentive, about a 30 minute walk from monkey forest. Really secluded and quiet, genuine relaxation

Date of stay: May 2017
Trip type: Traveled as a couple
Thank laurakU2204IS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
radenbagus_sn, Sales and Marketing Manager at Ubud Heaven Penestanan, responded to this reviewResponded August 6, 2017

Dear Laura K,

Your compliments were music to my ear! Thank you for sharing your experience stay and your recommend in TripAdvisor. I am glad that we were given the opportunity to be at your service and I hope that you have come to find us as your new home in Ubud.
Should there be anything I can assist you with for your future reservation, please do not hesitate to contact me as we are looking forward to your return in the not so distant future.

Best Regards,
Raden Bagus S N

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Reviewed April 3, 2017

I have just been into Ubud Heaven (11.20) to order and pay for breakfast or at least a breakfast-type meal. Unfortunately the breakfast time finishes at 10.20 and, although there wasn't another person in the restaurant, the chef and manager made the decision that the chef couldn't cook us breakfast - it was later than 10.20. What kind of business decision is that? To turn away 2 paying customers just because the breakfast hour is over? And to remain idke at the same time?
Well,we will never go back to Ubud Heaven and we will advjse all our friends also to avoid it. By the way, we were served breakfast across the pathway, at Lala Lili, in spite of it being outside of breakfadt hours, and it was delicious.

Date of stay: April 2017
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank Stella H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
radenbagus_sn, Sales and Marketing Manager at Ubud Heaven Penestanan, responded to this reviewResponded August 6, 2017

Dear Stella H,

Thank you for your feedback and I'm sorry for this case. But just for information for you, the breakfast menu only can serve at breakfast time (6 am until 10.20 am) and if you want to order after that time, you can order with lunch menu if you are not our villa's guest. We tried do that to you, but you didn't want and still strong request for breakfast menu. So what you do is correct to find another restaurant that can provide breakfast menu at 11.20 am. And thank you very much if you will never go back to our restaurant.

Best Regards,
Raden Bagus S N

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Reviewed March 2, 2017

Ubud Heaven Penestan was our choice for the second leg of our honeymoon, and it definitely lived upto our expectations. The Resort is tucked away from the hustle and bustle of city life, and really allows you to unwind and relax, whilst enjoying its natural surroundings, good food and Ubud's local culture. Our one-bedroom villa was just perfect, with its own private pool, kitchenette and comfortable bedroom. The service levels at the Resort were exceptional. Though its staff seems very young, they were well trained, helpful, courteous, obliging and always available. The young trainee Reetha who served us many times, was especially impressive with her signature smile and never-say-no attitude! All in all, our experience at Ubud Heaven Penenstan was perfect, and will always remain a great memory from our honeymoon! 
Vidushi & Aravinda

Date of stay: February 2017
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Vidu20j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
radenbagus_sn, Sales and Marketing Manager at Ubud Heaven Penestanan, responded to this reviewResponded August 6, 2017

Dear Vidushi & Aravinda,

Thank you for your feedback and I'm glad to know you very enjoyed your honeymoon trip with us. Please do come again in the future as we are looking forward for your return. Should there be anything I can assist you with for your future reservation, please do not hesitate to contact me.

Best Regards,
Raden Bagus S N

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