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All reviewsinfinity poolmonkey foresthand held shower headshower over the bathminute walkvery clean hotelthe main streetafter midnightupon checkdouble bedshort cutgreat poolgreat roomfront officeubud markethotel staffcomplimentary shuttle service
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Reviewed June 17, 2018 via mobile

For what we paid for this hotel for our 5 night stay it’s brilliant! I’ve summarised the good and bad below so you can make your own mind up. A few minor things would have elevated this to a 4 star.

The Good:
** Location is great. It’s a 15 min walk to the main town.

** The staff. Very pleasant and very
friendly. Couldn’t do enough for you

** it’s clean. Except for towel issue see below.

** The instagram pool. Amazing for pictures!

The Not so Good:
**Towels. We had a few occasions where our room was cleaned and no Fresh towels were replaced. This happened on a few occasions during our 5 night stay and we had to ask reception for more towels. The pool towels are also hit and miss. Some towels were fresh other had a damp smell to them.

** breakfast was disappointing. The food was cold at the buffet and the juices tasted like cordial/squash. It tastes ok and you can get fresh eggs to order.

**there is nowhere to place the shower head so that you can have a proper shower. It’s an extension which you have to hold whilst showering. Not ideal.

So I’m summary for what we paid it was good.

Stayed: June 2018, traveled as a couple
Thank Hscmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RezaFahlefi, Manager at Pertiwi Bisma 2, responded to this reviewResponded July 4, 2018

Dear Valued Guest,

Warmest Greeting from Pertiwi Bisma 2 Hotel – Ubud, Bali. Experience Tranquility of Mother Earth

Thank you for choosing our hotel as your accommodation choice during your recent visit to Pertiwi Bisma 2, Ubud.

We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

We do apologize that our hotel not matches with your expectation. And we will more attention due to our facilities and increase all about hotel standard.

Thank you in advance and looking forward to welcoming you back with your family in the near future.

Kind regards,

Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2018 via mobile

Stayed here as a couple for 4 nights. The room is very average. The bed is comfy and clean- however the rest of the room/bathroom could do with a good clean if I’m honest. Our room had a bath with a hand shower but no stand for the shower which was an inconvinence.

We did not use the pools but the pool areas did look very nice, including infinity pool.

The staff are very friendly and always happy to help.

We did not eat at the restaurant. Apart from breakfast which was just average, a range of eggs available but quite often there was no plates, bowls, milk etc, once staff were asked problem was quickly fixed but this should be kept on top of.

The location of the hotel is quite good. We mainly walked everywhere. You can easily walk to the monkey forest and it’s about 25 minutes walk to the busy shops and restaurants, or a short taxi drive.

Overall we did not regret staying here but I would not stay here again.

Stayed: June 2018, traveled as a couple
Thank Olivia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RezaFahlefi, Manager at Pertiwi Bisma 2, responded to this reviewResponded July 4, 2018

Dear Olivia,

Warmest Greeting from Pertiwi Bisma 2 Hotel – Ubud, Bali. Experience Tranquility of Mother Earth

Thank you for choosing our hotel as your accommodation choice during your recent visit to Pertiwi Bisma 2, Ubud.

We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

We do apologize that our hotel not matches with your expectation. And we will more attention due to our facilities and increase all about hotel standard.

Thank you in advance and looking forward to welcoming you back with your family in the near future.

Kind regards,

Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2018 via mobile

Booked this place online through booking.com, the room looks like the pictures- nice big bed, little balcony. But the bathroom is filthy, old and not maintained. Location is ok. 3 nights was way too long here.

Stayed: June 2018, traveled as a couple
Thank sarahjane04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RezaFahlefi, Manager at Pertiwi Bisma 2, responded to this reviewResponded July 4, 2018

Dear Sarah.

Warmest Greeting from Pertiwi Bisma 2 Hotel – Ubud, Bali. Experience Tranquility of Mother Earth

Thank you for choosing our hotel as your accommodation choice during your recent visit to Pertiwi Bisma 2.

We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

I'm really glad that you liked our swimming pool. We recently maintain it as always to make our guest satisfaction and are happy to hear that our work paid off!

It's really unfortunate that you were disappointed by the Bathroom at our property. We’re so sorry that you weren't satisfied. And we will more attention due to our facilities and increase all about hotel standard.

We sincerely hope you found accommodations which met your expectations on the rest of your trip.

Thank you in advance and looking forward to welcoming you back with your family in the near future.

Kind regards,

Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2018 via mobile

I found the hotel was ok for the price /location, though it could be better

I requested a pick up service for the airport and my flight was delayed and still they waited for me so that was nice.
The road near the hotel is difficult to transit, specially for pedestrians.
Location is ok, but to go to central Ubud you’ll need to walk at least 15-20 min.

My room was ok, on the second floor with a balcony and a nice view.
There was nothing inside the mini bar
Bathroom was bit dirty and smelly
Towels are old and have stains
Shower could be a lot better if there was a place to hang it, instead is a hand held, very difficult if you’re tall.

Pool area is lovely but not enough sun beds,same with towels

Restaurant is ok but it could be better. I ordered nachos with avocado and pico de Gallo with sour cream and a beer. I got a hot beer and nachos with some cheesy sauce and tomatoes.
Room service was fast enough
Breakfast, is average but boring, every day same thing. They have juice but is not natural... having so many great fruit they’ll serve artificial juice.
Coffee is bad, they should offer proper coffee.

Staff is really nice and always willing to help you. They allowed me to hang out by the pool after I checked out.

Stayed: May 2018, traveled solo
Thank consueload
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RezaFahlefi, Manager at Pertiwi Bisma 2, responded to this reviewResponded June 8, 2018

Dear consueload

Warmest Greeting from Pertiwi Bisma 2 Hotel – Ubud, Bali. Experience Tranquility of Mother Earth

Thank you for choosing our hotel as your accommodation choice during your recent visit to Pertiwi Bisma 2, Ubud.

We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

I'm really glad that you liked our hotel. We recently maintain it as always to make our guest satisfaction and are happy to hear that our work paid off!

We do apologize that our hotel not matches with your expectation. And we will more attention due to our facilities and increase all about hotel standard.

Thank you in advance and looking forward to welcoming you back with your family in the near future.

Best regards,

Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2018 via mobile

The hotel and staff are lovely

The rooms are very basic but very clean

Only negative is there are not enough chairs at the lower pool area

This pool area is fantastic

Move some more loungers down

We did eat here but food looked ok

Stayed: May 2018, traveled with family
Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RezaFahlefi, Manager at Pertiwi Bisma 2, responded to this reviewResponded June 8, 2018

Dear Tony L

Warmest Greeting from Pertiwi Bisma 2 Hotel – Ubud, Bali. Experience Tranquility of Mother Earth

Thank you for choosing our hotel as your accommodation choice during your recent visit to Pertiwi Bisma 2, Ubud.

We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and
improve the quality of service we want to offer our guests.

I'm really glad that you liked our hotel. We recently maintain it as always to make our guest satisfaction and are happy to hear that our work paid off!

Thank you in advance and looking forward to welcoming you back with your family in the near future.

Best regards,

Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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