I booked a family room with Indigo Tree Ubud with booking.com two months before I arrived in Bali. I decided to pay more than other hotels we were staying for the other days in Bali because I wish to let my families to experience a hotel that were described as on the page of Indigo Tree.
When we arrived at late night around 9pm, we were told by the owner of the hotel that the hotel rooms are all taken up and he said he is going to transport us to another villa that is owned by him. i told the hotel owner the reason i booked with his hotel because from the pictures and reviews and he assured me that the setting and vicinity are the same as the one i booked named Indigo Tree Ubud. He offered us a free upgrade to a 3 bedroom room although we are only a group of 4.
When we were here I realized we were being short change after I woke up the next morning being woke up by the noisy neighbors and heavy traffic of motorbikes.
The swimming pool is a small dip pool !
Not surrounded by coconut trees but with a small area of rice paddy field. It was a small villa that tucked in between some other villas and local houses. Not as described and promised!
Upon check in I am already disturbed by the inadequate provision in the hotel rooms we were upgraded. The rooms are neat and nicely decorated but there is no basic provisions a 3 stars hotel will provide.
No dresser table or mirror. Tv and DVD players are not working although looks new.
No trash bins and food left on tables will be filled with ants.
I am very disappointed with the hotel and after read up reviews on Indigo Villa online in the mornig I realized I am not the only one that was being relocated here after they book online for another hotel/resort.
I will not recommend this place and also not recommend others to book with indigo Tree Ubud because you won't know if they tell you their rooms are all full although booking has been and reconfirmed with the hotel was done a week before departing to Bali.
I will not pay USD135 for a night if I know I will be staying in Indigo Villa.
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- Also Known As:
- Indigo Villas Ubud, Bali