The rooms were spacious and clean, we had a balcony with a view over the paddy fields, so serene. The staff were excellent, they are friendly courteous and go above and beyond to make your stay perfect. I would come and stay again and would thoroughly recommend the Alaya as a resort to stay at in Ubud. As well as all of that great location, minutes from the Monkey forest and across the road from shops.
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Great location and really nice atmosphere. The spa is 10/10 with extremely friendly and helpful service and fantastic massages. Very attentive ladies who make sure you feel comfortable at all times and adjust the pressure until it’s perfect. Definitely recommended.
Dear Kat2019B,
Greetings from Alaya Resort Ubud.
Firstly we would like to thank you for spending your time with us and we appreciate you for taking the time out to share your experience with the TripAdvisor readers.
It is a pleasure to read your beautiful review and we are delighted that you enjoyed the age-old Indonesian rituals experience at our Dala Spa. the Dala Spa team are so happy to be your hosts and knowing that their best effort is recognized. Thank you also for highlighting our location, staffs and recommending us to other readers.
We would love to continue providing the best services to other guests just like you and the whole team can not wait to welcome you back to Alaya Resort Ubud.
Best Regards,
Dewi Mas, CHA, CHT
General Manager.
Wow! This was the only word that was uttered by my best friend and I when we emerged from our two hours of indulgence. A head and shoulder massage combined with a harmony moisture facial. We are massage and facial connoisseurs (our labels).
My therapist was amazing, firm confident hands; getting into those tiresome knots in my shoulders and neck. Working my feet and doing some reflexology on them at the same time.
The facial was amazing - it seemed to go on a great deal longer than expected.
The room was exquisite with a bath and shower if your treatment involved that.
After, we were severed hot tea and home made biscuits in a beautiful area.
Cannot fault this Spa - seriously amazing and worth the A$110.00! Yes,$100.00 bucks to 2hours!
Highly recommended.
Spent 3 nights at Alaya. The staff are welcoming and sincere, however there is a communication barrier which at a hotel is frustrating. The room was spotlessly clean but the resort itself is, I’m guessing 5 star for Bali, but definitely not how travellers would rate it. The pool steps are inconsistent and difficult to use and borderline dangerous for kids and the older person (like myself). Breakfast was adequate but confused as to why beef and chicken curries are served at breakfast and you need to order eggs, bacon and pancakes? Overall I’d rate the resort a 3 star experience and commend Alaya on its staff and customer relations.
This hotel is awesome! I really LOVE IT and its staff is 100% kind and profesional! There are 2 restaurants: 1 for buffet and the other with menu dishes! Both are really good. Also, there is a bar with the best coffee frappes. I will definitely come back. It is very clean. Maybe, if you have allergies or rush to some plants, take care of it because every room is around trees and greenery areas.
Dear annieaandrade,
Greetings from Alaya Resort Ubud!
On behalf of the team at Alaya Resort Ubud, we thank you so much for choosing our resort for your recent honeymoon and for taking the time to share your memorable experiences with TripAdvisor readers.
It is a pleasure to read your beautiful review and many thanks for highlighting our both breakfast venue and the bar. we also appreciate your kind recognition towards the team members and they are delighted to be part of your memorable honeymoon trip in Bali.
Thank you once again for sharing your wonderful honeymoon memories and we would love to welcome you back in the future for another unforgettable trip.
Best Regards,
Dewi Mas, CHA, CHT
General Manager.
We stayed for 4 nights :
1) Room is pleasant and well cleaned. The hotel is arranged in 4 blocks on a “L” shape. The first consist Front desk, office and Restaurant Petani. The rest are hotel rooms...if you stay at the fourth block, then it is a 5 to 10 mins walk to Front desk.
2) Spa /therapists are great but there is very loud music coming from next door (Yoga Barn) on Friday and Saturday evening, and Sunday morning).... get a room facing away.
3) There’s two breakfast options; buffet or ala carte. Better to go for ala carte since the quality is better. The buffet doesn’t have a wide selections.
However, On checkout I was given a bill printed on a plain A4 paper. This is surprising since it should be printed on an Alaya letterhead, to reflect on their image. Are they saving costs this way ?
Dear TKSuper368,
Greetings from Alaya Resort Ubud!
On behalf of our team, we would like to thank you for staying and taking the time to write us your constructive feedback on TripAdvisor.
We very much appreciate your kind compliments on our room & Spa and we sincerely regret to note that not all of your experiences met with your expectations. All of your concerns have been referred to the appropriate department for immediate improvement we able to undertake. Your constructive feedback on our services, facilities, and product are greatly appreciated and please rest assured that we will be following up the concerned to ensure corrective action is taken to avoid disappointment in the future. we will use your experiences as part of our ongoing review.
Thank you again for sharing your feedback. We hope the above matter will not undermine your trust in us and we hope that we will have the opportunity to show you the improvements in your future stay at Alaya Resort Ubud.
Best Regards,
Dewi Mas, CHA, CHT
General Manager.
