We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Alaya Resort Ubud
6 people are viewing this hotel
Booking.com
$154
travelup.com
$236
Trip.com
$140
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (2,953)
Filter reviews
2,953 results
Traveler rating
2,103
649
135
37
29
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
2,103
649
135
37
29
Show reviews that mention
All reviews dala spa yoga barn monkey forest rice beautiful hotel spa experience busy road paddy fields restaurants and shops an oasis balinese massage our honeymoon the main street welcome drink supermarket bath driver
Selected filters
Filter
Updating list...
237 - 242 of 2,953 reviews
Reviewed July 7, 2019 via mobile
Great experience

We arrived here as first stop during our honeymoon (after that we have stayed at 4 other accomodations and so far this was the best!).
Our room was tidy and nice, decorated with plenty of flowers. There is a balcony, with a view to the pools and little rice field.
It was not noisy, we did not have any problems.
The location is great, Monkey Forest is 5 min walking distance and Ubud downtown is also easy to reach.
The staff is helpful, nice and proactive. They are not only smiling but do really wanna help. When we went for a Volcano trip (left the hotel at 2:30 at night), and arrived back at the hotel 5 min before closing breakfast, they still offered us the opportunity to eat and treated us really kindly. They made omlette and did not complained! I even said that we do not wish to cause troubles, we can be invisible and eat in 2 mins, they insisted to have a normal breakfast and relax.

Pool area is nice and they continuously take care of it to be clean all the time. They provide towels and ask around if you need something or if you wish to consume something during Happy Hour.

Rooms include afternoon tea with a small plate of local desserts as snack, such a lovely idea!

The garden is big and calming, they took care of rice terraces when we stayed there.

We had a perfect stay here and we were really missing it when we continued our trip and changed locations.

Date of stay: June 2019
Trip type: Traveled as a couple
Ask 355orsit about Alaya Resort Ubud
Thank 355orsit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alayahotels, General Manager at Alaya Resort Ubud, responded to this reviewResponded July 11, 2019

Dear 355orsit,

Greetings from Alaya Resort Ubud.

On behalf of the Alaya Resort Ubud team, I sincerely thank you for choosing our resort as your home during your holiday in Ubud. We are happy to learn that you enjoyed most of your stay with us and delighted to know that you were well taken care of by our team.

Thank you for your compliments on our comfortable rooms, locations, breakfast, swimming pools, afternoon tea and the warm hospitality provided by our team members. It is really inspiring for us to get such beautiful feedback and we will do our best to do better every day and create genuinely caring moments for our guests as you described above.

Thank you for your kind support and I hope to have the pleasure of welcoming you again in the near future.

Best Regards,

Dewi Mas, CHA, CHT
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2019 via mobile
No refund for duplicate payment

I made a reservation in May for my wife and mother in law to stay at this resort based on the reviews.
The resort charged me twice for the same booking.
I have been trying since late May to get a refund of AUS$600 for the additional charge.
The reservations team continue to promise to arrange the refund but nothing has happened.
Be aware when you book at this resort that they don’t charge you twice and be prepared for a long struggle to get your refund.
Avoid!!

Date of stay: July 2019
Ask T7096TDmarka about Alaya Resort Ubud
2  Thank T7096TDmarka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alayahotels, General Manager at Alaya Resort Ubud, responded to this reviewResponded July 13, 2019

Dear T7096TDmarka,

On behalf of entire Alaya Hotels & Resorts' team, allow me to take this opportunity to thank you for choosing our resort as your home while you are having a holiday in Bali. We do understand about your disappointment as our resort should be a pleasurable dwelling to those guests who seeking serenity and peace. Thank you for bringing this issue to our attention, we’re really following up into this.

At the first time, we apologize that we did not receive your reservation through the website on the 21st of May 2019. It because there was an error in our booking system. We have checked this issue to our website booking partner and it has been fixed. We do apologize that we failed to meet your satisfaction, and we truly regret that we missed the mark. After we received your email regarding your card has been deducted for twice, we continue to do refund process to your account right after as we realize that you should not be waiting too long for this issue. Unfortunately, on the first and the second week fell on public holidays as it was on Eid Al Fitr day, which means Bank was on a long holiday and it is closed for approximately 2 weeks. Normally, the refund process would take time for 14 days working days. However, due to this national holiday, seems like the process itself will take a little longer than it supposed to be. And by today, we have double checked to our team and to the Bank as well that you will definitely receive your money back within this week, or the latest next week.

There is nothing more we could say except our sincere apologize for the things happened. We will definitely use this constructive feedback to improve our service better and to ensure this doesn’t happen again in the future. As you may see on other reviews, we are known for caring deeply about our guests. We cannot fix the past but you can have our commitment to improving.

Once again, thank you for staying with us at Alaya Resort Ubud. We would appreciate another great chance to welcoming you back to deliver a kind of excellent experience as our commitment to deliver guest satisfaction.

Best Regards,

Dewi Mas, CHA, CHT
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2019
Absolutely amazing hotel

This hotel is one of the best hotels we have ever visited.
The room was amazing, the food too and the service - incredible!
The room - comfortable bed, amazing set up with the bathroom in extension to the bedroom and a hot tub in the middle of the room (we were staying at the deluxe room which is highly recommendable)
The food - there are two restaurants. One with a buffet and one with a la carte. There is something for every taste and if you want something besides the buffet, you can just ask the waiters for it - and they will make it.
The service - we don’t even know where to start cause the service is incredible! Every member of the staff is so smiling and accommodating. You don’t have to ask for anything, cause even the smallest things, they will think about it themselves and surprise you with even further service.
Special shoutout to a young guy called Fabry from the buffet restaurant which is doing an absolutely excellent job.

Besides all of this, there is a nice pool area with waiter service and a beautiful spa, where we had a very nice massage.

The only thing the hotel is missing is more late night activities for young adults.

All in all, we will recommend this hotel as a five star hotel and we will definitely be back.

Sincerely two Danes from room number 145 :-)

Date of stay: July 2019
Trip type: Traveled as a couple
Ask Silje H about Alaya Resort Ubud
Thank Silje H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alayahotels, General Manager at Alaya Resort Ubud, responded to this reviewResponded July 7, 2019

Dear Silje H,

Greetings from Alaya Resort Ubud.

Thank you for choosing to stay at our resort and we sincerely appreciate your time in sharing your valuable feedback with the TripAdvisor reader. Your feedback is essential in our continuous efforts to improve our product and services.

We are pleased to read that you had an overall pleasant stay experience and glad that you were given the best service by our team member. I will most definitely share your valuable feedback especially with Febry, I am sure he and the team will all be very pleased to know that their dedication has been recognized.

Once again thank you for your kind appreciation and we are looking forward with pleasure to welcoming you back to Alaya Resort Ubud.

Best Regards,

Dewi Mas, CHA, CHT
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2019 via mobile
Perfection 👌

Incredibly, even though the resort is located on a bustling main road in Ubud (about 10 minutes from the Sacred Monkey Forest), it manages to feel like you are tucked away in a little pocket of tranquility. The grounds are lush and green, the pool is gorgeous (the floating breakfast here is a must), and the rooms are palatial. Seriously, my friend and I had so much space, we didn’t know what to do with half of it! Staff are wonderful and eager to assist. We stayed here for three days; wished we could have tripled that! A magnificent place I can’t wait to return to.

Date of stay: June 2019
Trip type: Traveled with friends
Ask Ariadna K about Alaya Resort Ubud
1  Thank Ariadna K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alayahotels, General Manager at Alaya Resort Ubud, responded to this reviewResponded July 7, 2019

Dear Ariadna K,

Greetings from Alaya Resort Ubud.

Thank you for staying and for leaving us with a great review on TripAdvisor. We are pleased to know that you find your stay here pleasant and memorable.

It is also glad to know that you liked the locations, landscape, floating breakfast at the pool and your room very much. I will pass on this wonderful feedback with the team member as it will inspire us to continually go above and beyond in providing experience as authentic possible.

Please do visit us again whenever you decide to return to Ubud, Bali. The entire team will be more than happy to welcoming you back to our resort.

Best Regards,

Dewi Mas, CHA, CHT
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2019 via mobile
Alaya ubud

This hotel is fabulous. It is perfectly located in ubud to allow you to walk to any venue. The hotel itself exceeded all of our expectations. Our stay was exceptional and the rooms were to “ die for”.
I would without exception recommend this hotel for anyone wanting an exceptional visit to Ubud.

Date of stay: August 2018
Trip type: Traveled as a couple
Ask brucegb44 about Alaya Resort Ubud
1  Thank brucegb44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alayahotels, General Manager at Alaya Resort Ubud, responded to this reviewResponded July 7, 2019

Dear brucegb44,

Greetings from Alaya Resort Ubud!

On behalf of the Alaya Resort Ubud team, I would like to thank you for staying and for sharing your amazing feedback with TripAdvisor readers. We are elated to know that we have surpassed your expectations in all aspects of our hotel facilities, product and service delivery.

Thank you also for the excellent full star rating and for recommending us through your feedback. I will share your very generous words with all the team members, hoping they will be encouraged by your words and will continually go above and beyond for our guests.

We hope to see you again very soon for another memorable stay!

Best Regards,

Dewi Mas, CHA, CHT
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews
1…404142…