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Reviewed October 25, 2019

We stayed for three days then returned a few days later, the staff went above and beyond and the rooms were spacious and luxurious with an amazing setting - achieved peace and quiet yet very close to the town to easily visit

Date of stay: October 2019
Trip type: Traveled as a couple
Thank kerryc101
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Wapa di Ume S, Manajer Umum at Wapa Di Ume Ubud, responded to this reviewResponded October 28, 2019

Dear Kerryc,

Warm greetings from a very different Resort & Spa "Wapa di Ume Ubud'.

Sincerely thank you for sharing your Amazing Wapa experience with all the readers, we are so happy to know that you found not only excellent service from the staff but more about the consistency.

Thank you for always choosing Wapa di Ume as your preferred resort in Ubud and we trust in general you had also a memorable holiday with your family on the Island.

Keep in touch and do look forward to hearing the good news from you for another plan to visit the Island and meet all the Wapa family again.

Yours sincerely,

Budi Sihing
On behalf of Wapa Family




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2019 via mobile

Not recommend but you can try.

Located a bit far from Ubud center but give you a nature resort feeling which I prefer.

The hotel gave us a great impression then slap our face by accepting the offers. Here is story.

I got complimentary upgrade to pool villa but can stay only one night. I have to pack and unpack exchanging with pool villa experience for free. When you say pool villa, you except pool, big bathtub and privacy. What I got in return is the villa is next to the lobby.

1. On the bed I can hear their staff who work 7/24 talking all night.
2. Broken bathtub so I cannot use it.
3. Hot water is not worked. I have to call and asked to fix after taking shower half way. 30 mins later, called and asked them again if it is fixed. How this happen to guest? The staff assumed that it is fixed so no need to inform guest!

The resort have floating breakfast and rice field breakfast for additional charge. We paid to get:

1 dead cockroach in my flowing breakfast bread basket
2 hot rice filed breakfast, I still do not understand why they do not set it up based on their advertising in IG. We stayed there 10 minutes and left because too hot

Second night we move to our original room according to the booking. It is fine. The room is must better than villa next to lobby with bathtub.

It is good resort but I think staff need more train to guide guest better and look after room condition better. The villa next to lobby should not offered unless you inform guest that you can hear the sound from hotel office from you bed when you sleep. I am sure it is fair statement to guest and it is his or her choice to take it.

Date of stay: October 2019
Trip type: Traveled as a couple
2  Thank busylifeontour
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Wapa di Ume S, Manajer Umum at Wapa Di Ume Ubud, responded to this reviewResponded October 23, 2019

Dear Prin,

Warm greetings from a very different Resort & Spa "Wapa di Ume Ubud'.

Thank you for taking your valued time to share your constructive feedback with regards to your recent stay with us. I was so concerned to read those highlighted points that prevented you from fully enjoying your holiday.

I do understand how you feel upset with the continues unfortunate situation and sincerely apologies for not being able to exceed your expectations on this occasion. This is certainly not our usual standard of service that we strive here at Wapa di Ume and rest assured I have shared this with the entire team for our onward follow up and improvement.

We are very open with any comment and feedback from our valued guests, this is how we keep growing and exist and it would be really appreciated if you could give us another opportunity to serve you in a better satisfaction manner in the near future.

Thank you once again for your kind support towards Wapa di Ume Resort & Spa, we hope that you have otherwise enjoyed your holiday in general on the Island of the Gods.

Yours sincerely,

Budi Sihing
On behalf of Wapa Family






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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2019 via mobile

Loved everything about Wappa
- fab staff, beautiful tranquil setting, well organised shuttle bus to and from the short journey to town, great views & beautiful rooms.
Stayed for 4 nights, nothing to complain about you will have a great time and will enjoy some excellent food. We done the local village walk one morning which was good - only comment would be that the guide could have done more to make the group interact a bit more, done introductions etc.
I spent a LONG time researching places to stay, would very happily stay here again, good choice for us, thanks Wappa!

Date of stay: July 2019
Trip type: Traveled as a couple
Thank Hope2HaveAHappyHol
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Wapa di Ume S, Manajer Umum at Wapa Di Ume Ubud, responded to this reviewResponded October 27, 2019

Dear Sir/Madam,

Warm greetings from a very different Resort & Spa "Wapa di Ume Ubud'.

We are very happy to know that you had a great Wapa experience and all staff is so proud of being recognized with your kind words. Really appreciated your long process decision to choose Wapa di Ume as your home away from home during your holiday on the Island and No Regret at all on this.

Thank you for your constructive feedback on the guide of morning walk who needs more interactive with the guests and I will make sure to follow up on this opportunity.

We all do look forward to having both of you back again to Wapa di Ume Resort & Spa Ubud and have a pleasant day with your family.

Yours sincerely,

Budi Sihing
On behalf of Wapa Family



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Reviewed October 9, 2019

This is an oasis, its authentic Balinese style is lovely. The staff are exceptional ,the rooms are lovely and big and decor is gorgeous . Breakfast is not buffet style but served at your table which makes a nice change from getting up and down and fighting your way through the crowds in big hotels.

The free shuttle bus into Ubud town starts at 9am on the hour every hour and returns at twenty past the hour which is excellent service.

The pool area is divine having the tiered pool and the infinity pool no rushing for a sunbed either.

You can eat very cheaply in town if you go down one of the side streets it's amazing what you ca get for £10!!!

Ubud is also an excellent location for doing any trips as once you get to the south of the island it will take about 2.5 hours to get back up to the north so do your trips from here.

This is a beautiful place for serenety and a peaceful holiday, we loved it.

Room tip: We stayed in room 704 nice view over pool and gardens
Date of stay: October 2019
    • Location
    • Cleanliness
    • Service
1  Thank EssexJudithchalmers
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Wapa di Ume S, Manajer Umum at Wapa Di Ume Ubud, responded to this reviewResponded October 10, 2019

Dear Essex Judithchalmers,

Warm greetings from a very different Resort & Spa "Wapa di Ume Ubud'.

We are so excited to read your great review and thank you for sharing your Wapa experience with us.

Indeed we are located in Prime location, close to Ubud center and still with serenity and peaceful atmosphere. The resort is surrounded by beautiful rice fields and valley view, we keep nature as it is and this is one of our commitment concepts.

Thank you once again for your all bold kind words and especially about the exceptional service extended by all staff. We hope that one day the travel brings you back to the Island and look forward to having both of you again to be with the Wapa family.

Yours sincerely,

Budi Sihing
On behalf of Wapa family

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Reviewed October 7, 2019

We stayed here for 4 nights and it was an excellent choice. The location is peaceful and calm compared to the hubbub of Ubud - but an easy journey by regular short shuttle service to the centre. The room was great and backing on to plantation fields. The staff were first rate. Highly recommended.

Date of stay: September 2019
    • Value
    • Location
    • Service
Thank Edward P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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