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“Great views but.....” 3 of 5 bubbles
Review of Puri Bunga Resort and Spa

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Puri Bunga Resort and Spa
Ranked #200 of 511 Ubud B&B and Inns
singapore
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great views but.....”
3 of 5 bubbles Reviewed March 24, 2013

After staying two nites in Kuta,we checked in to puri bunga.
first impression was wow!Beautiful garden,sound of the river running below and birds chirping,the view of the jungle.

However,the rooms was an entirely different matter.maintenance is a major issue-it looks like the management just can't be bothered .

The air con blower has an unsightly and filthy tubing jutting out for all to see.

The wc is damaged and despite request to fix it -was completely ignored (cheerfully with we'll look into it manner).had to close the main or listen to water splash into the wc all nite.

Stains on linen and shower curtains.

In the restaurant ,the tables and chairs as well as the table mats looks old ,tattered and damaged.

We had a late departure and request for late checkout is not entertained.not even an hour or two after actual checkout time.had to pay for the extension.Some flexibility would be great.

Puri Bunga has a great locale and it's ashamed that little things such as the above keeps it from being so much more.
With a little more upkeep and maintenance of the resort,Puri Bunga will definitely be the go to place in Ubud.

  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank lazarusone65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Puri Bunga Resort and Spa, responded to this review, April 2, 2013
Dear, Reviewer

Thank you to spent minutes among your value time to share your experiences at Puri Bunga Resort and Spa on the Trip Advisor .We feel good, after more and more guest feel the serenity and tranquility of staying at our small boutique Resort which provided a natural personalized service.
We really appreciate for your respond and comment in term of our Hardware, Obviously we has been follow up and refining all the defect list and do some touch up as your list attached.

On behalf of the Management please accept our apology as we did not hear any complaint from you during your stay and we promise we will do our best to serve you when you come back to stay with us in the future.

Regards,
Puri Bunga Resort, and Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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194 reviews from our community

Traveler rating
    50
    87
    31
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    13
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (48)
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Oulu
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 20, 2013

We stayed in executive suite, which was big and beautiful with private balcony and awesome view to the jungle and river - I spent lots of time just sitting there and relaxing, enjoying the scenery. The only downside was that the room was not clean, there were big spiderwebs in every corner with dead flies and moths stuck into them. The jacuzzi looked very inviting with rose petals in it, but it was so dirty we couldn't use it. The whole hotel area was beautiful with two pools and the other one of them also had a magnificent view. And so did the restaurant - it was a pleasure to sit there and have breakfast, which was quite ok.

The staff was friendly, but I don't know what happened to the postcards I left and asked them to mail for me, they never arrived to the recipients...Not a big deal for me, but 96yrs old granny and 6yrs old niece were disappointed.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mahpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suci L, Public Relations Manager at Puri Bunga Resort and Spa, responded to this review, April 1, 2013
Dear Ms Mahpe
Thank you very much for taking your valued time to post your review at tripadvisor.com and we pleased to hear that you like the view and our executive suite, which was big and beautiful with private balcony and awesome view to the jungle and river ,we highly value your comments and feedbacks on the room especially the cleanliness also about your post card we was sent it to the post office hopefully you will receive sooner , We continuously improve and learn from every single comment.to make Puri Bunga Resort & Spa more batter in the future . We do hope there is an opportunity for your to stay with us in the future and we would be very happy to welcome you again. Once again thank you very much for your helpful review.
whit kine regards
Management Puri bunga Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 8, 2013

Loved this hotel. The people were warm, the room (executive suite) was big and had nice decor. The view was the best part as the room was facing a valley with the ayung river passing through. The only negative point was the limited choice for breakfast. although it is good, if you're staying for more than three days it might bother you. otherwise, it's a great place to stay!=)

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank terravni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suci L, Public Relations Manager at Puri Bunga Resort and Spa, responded to this review, March 22, 2013
Dear Ms Terravani
Thank you very much for taking the time to share your feedback and experience with us at TripAdvisor. We are all very pleased to hear that you had a relaxing stay and such a wonderful experience.
We sincerely appreciate your suggestions to make it breakfast more various selections. Thank you very much for taking the time to post a review of your stay. We are looking forward to welcoming you again on your future visit to the beautiful island of Bali.

With kind regards;

The Management
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Bagram, Afghanistan
2 reviews
5 of 5 bubbles Reviewed February 22, 2013

It is rare that I write a review for the places I have been, but I have found Puri Bunga to be so exceptional that I needed to share.

When I drove into the small parking lot, the staff came out to greet me and help me get settled into my lovely room. Walking down the terraced steppes I realized that I had stumbled into paradise. The grounds are lush and open. My room is one of the less expensive, but I see little difference other than my lack of balcony. I still am serenaded to sleep by the river below.

The rooms are very clean and wonderfully inviting. The dark wood furniture and naturally lit bathroom are heart warming touches. And my bed is just as comfortable as it looks. I slept and slept last night.

This morning, after a jog into town, I had breakfast with a guest from another room, who also had nothing but praise for the place. The manager, I Wayan Sudarma, stopped by our table to see how we were doing, and ended up staying to chat about the history of the establishment and things around town that he thought may interest us.

For those looking to get away a find a place that opens the heart, this is it!

Room Tip: I have one of the low priced rooms, and it is wonderful, but the suites are a little more private wi...
See more room tips
  • Stayed February 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suci L, Public Relations Manager at Puri Bunga Resort and Spa, responded to this review, March 10, 2013
Dear Ms Susan
It was a pleasure having you with us on your Bali trip. We wish to thank you for taking the time sharing your review at tripadvisor.com and I am very happy to read that your holiday with us was fabulous . We very much look forward to welcoming you again in the future at Puri Bunga Resort & Spa

Kind regards,
The Management Puri Bunga Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
michigan
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed February 17, 2013

We paid extra for a suite on the riverfront--which I highly reccomend. This had a private balcony overlooking the river gorge. All other rooms with a balcony have a shared balcony and everyone has to walk on it to get the their room. The view from the blacony was lovely and fun to watch rafts going down the river with tours. The restuarant was just ok, but the view was great. In January, one of the 2 pools was being worked on and the remaining pool was quite dirty. They did have great massages, though. Our room was large with a huge blacony, but everything was pretty dirty. It looked like it needed a good spring cleaning and then someone to keep it up....cobwebs, diry bathroom, bat poop not cleaned up on the balcony.

Room Tip: pay extra for the suite with a non-shared balcony
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pointspeaksandpasses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suci L, Public Relations Manager at Puri Bunga Resort and Spa, responded to this review, February 18, 2013
Dear Mr Michigan
Thank you very much for taking your valued time to write your review and sharing your observation of your stay. We are pleased to note that you loved the view and the Spa service presented at Puri Bunga Resort and Spa. We highly value your less positive comments on the Pools cleanliness which we are now reviewing. We will also immediately do thorough review to your comments on the Room cleanliness in order to promptly manage the issue.

Once again thank you very much for your review and we are committed to use your comments to persistently improve our standard of products and services.

We look forward to welcoming you again in the future to show case what Puri Bunga Resort & Spa is recognized for.
With warm regards,
Management of Puri Bunga Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 20, 2012

Again, I had to come back to this place (see my previous entry in July)

The hotel staff were so friendly, so open, so inviting. Once you enter this place, you have no option but to relax, particularly if you have just come from a busy working life (or even from Kuta territory!) For some reason this place draws me back - it is outside the hustle and bustle of the main streets of ubud - with direct access to the Agung river, yet close enough to feel as though you are part of it.

This time my stay was far beyond my expectations -actually each time I return it gets better and better!! This place is a MUST.

Room Tip: Ask for a room with a view
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Renee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suci L, Guest Relations Manager at Puri Bunga Resort and Spa, responded to this review, January 3, 2013
Dear Ms Renee

I wish to take this opportunity to thank you for sharing your review. I am delighted to find how much you enjoyed your holiday with us. I highly value you high credit to the high level of service performed by our team of staffs who were out of their way to ensure your stay perfect and fabulous. We can not wait to welcoming you again in on your next visit to your home Puri Bunga Resort & Spa in our island of Bali.

With warm regards,
Management of Puri Bunga Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 6, 2012

It is a beautiful place, quiet, far from the noisy place of Ubud ! Landscape is just amazing, Staff are very friendly, rooms are just perfect ! we have been as well on the superior room, just wonderful ! SPA is very nice, and they have interesting prices for activities ! During our stay, it was the birthday of my wife, and they were so kind ! prepration was very nice, bed with roses, bautiful birthday cake, bath with flowers, etc...Highly recommended for those who want quiet place in a noisy city !
Yuki & Kiki

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yuki-Kiki K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suci L, Guest Relations Manager at Puri Bunga Resort and Spa, responded to this review, December 9, 2012
Dear Mr. Yusuf Oncul

Thank you very much for taking the time to share your feedbacks and experience with us at tripadvisor.com. We are happy to read that your stay with us was excellent right until the entire stay.
We also very delighted to hear that you love the genuine service presented by our team members during your stay. I believe you will come again to Bali for your second, third and so. See you again in Bali and we look forward to welcoming you in the future.

With Kind Regards,

The Management
Puri Bunga Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Puri Bunga Resort and Spa

Property: Puri Bunga Resort and Spa
Address: Kedewatan Village | PO Box 141, Ubud 80571, Indonesia
Location: Indonesia > Bali > Ubud
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #200 of 511 B&Bs / Inns in Ubud
Price Range (Based on Average Rates): $
Hotel Class:3 star — Puri Bunga Resort and Spa 3*
Number of rooms: 10
Official Description (provided by the hotel):
Puri Bunga Resort and Spa is located in Ubud, Bali, Indonesia. It offers ten suites, all of which have air-conditioner, cable TV, and Internet connection. Some of its amenities include spa and massage service, swimming pool, yoga class, and free use of mountain bike. While staying here, you can visit some interesting places like Antonio Blanco Museum, Monkey Forest, and Basakih Temple. ... more   less 
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Also Known As:
Puri Bunga Hotel Ubud
Puri Bunga Village Ubud
Puri Bunga Resort And Spa Ubud, Bali

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