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Reviewed August 3, 2019 via mobile

Absolutely outstanding service from an excellent staff. Very good massages in the spa and our romantic meal was excellent. Was lovely to meet Mansri the owner too. Very highly recommend for relaxing time. Pool area very good too.

Date of stay: August 2019
Trip type: Traveled as a couple
2  Thank KM56601
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
komaneka-resorts, Front Office Manager at Komaneka at Rasa Sayang, responded to this reviewResponded August 3, 2019

Dear Karyn1989,

Thank you for staying at Komaneka at Rasa Sayang recently, We greatly appreciate you sharing your experiences with Trip Advisor audience.

All of our teams are here are very happy to read that you had an enjoyable stay with us.Thank you for highlighting the excellent services received from the entire team here especially for your massages in the spa and your romantic meal and our pool area.

We look forward to many more years of welcoming you 'home' to Komaneka at Rasa Sayang.

Sincerely,
Laksmi and Komaneka Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2019

All I can tell you is I'm incredibly fussy and this beautiful hotel was above and beyond, in every way. Location is exceptional also. Front desk staff and spa were amazing. We normally like to always try new hotels on each trip to Bali but next time we'll definitely be coming back here.

Date of stay: August 2019
Trip type: Traveled as a couple
1  Thank Lisa B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
komaneka-resorts, Front Office Manager at Komaneka at Rasa Sayang, responded to this reviewResponded August 2, 2019

Dear Lisa B,

Thank you for taking the time to share a review of your recent stay at Komaneka at Rasa Sayang.

We highly appreciate your kind comments and thank you for your time taken to share them on TripAdvisor. We are delighted that you had such a pleasant experience with us at your home in Ubud.

Thank you also for the positive feedback about our staff. Your generous compliments will certainly encourage them in their roles even further. Your referral is our biggest compliment.

We look forward to welcoming you back on your return journey!

Sincerely
Laksmi and Komaneka Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2019 via mobile

We really enjoyed our stay at Komaneka Rasa Sayang. The staff made us feel very welcome, the hotel was beautiful, and the pool was gorgeous (and a decent size for doing laps). The room was huge, luxuriously appointed, quiet, and very comfortable, although a little dark as we were on the ground floor. Staff were very welcoming and helpful. Location was convenient - right in the heart of Ubud and a short walk to the Monkey Forest and some great cafes. Highly recommended!

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank JoyH2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
komaneka-resorts, Front Office Manager at Komaneka at Rasa Sayang, responded to this reviewResponded July 25, 2019

Dear JoyH2012,

Thank you for taking the time to share your experience.

I am delighted to learn that the effort we made and the expertise of our staff contributed to making your stay excellent and I couldn't be more happier to read this review. Love it!

Hope to welcome you back again.

Sincerely,
Laksmi and Komaneka Family

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Reviewed July 25, 2019

The staff were the highlight of this property! Particularly Ibu Yuni who was so helpful in organising a lot for us. The reception lacks a little atmosphere when entering the property. I imagine in its hey day it would have been beautiful but now it just a dated large hotel, nothing overly special about it. The breakfast was so average we ate out after our first morning as it was cold and tasteless.The complimentary afternoon tea was a nice touch as was the complimentary daily bottles of water! The decking around the pool needs replacing as its very old and has gaps in spots - not safe! There seemed to be lots of kids running around the deck so I was surprised there were no accidents.The room whilst large also needs some updating with the fabrics /curtains and sofas....but a nice big room at 60m2 . We had a room on the top floor at the front of the hotel so hence didn't have an outlook and didn't add to the feeling of being in Ubud. Having Apple TV connection capability was great for my daughter and After a late night out to watch a movie or our Netflix account. The pool was small and not enough sun beds for the number of rooms/ people. I would suggest removing the charts behind the sun lounges and replacing them with another 12 sunbeds. I am not sure how you stop people putting their towels on the beds in the morning to keep them for the day even when they are not there... Would I stay there again if visiting Ubud? - Probably not.? It did seem most of the large 5 start properties were on the outskirts of Ubud so I would stay in the centre but just something a bit more updated. Depends what's important to you! It was around $240 AUD a night so I expected a little more. The staff however were very attentive and always welcomed guests back home when arriving back at the hotel. We had breakfast across the road at Watercress which was a marked improvement.

Room tip: Rooms at rear of property appear to have views
Date of stay: July 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank IslandDreamer8
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
komaneka-resorts, Front Office Manager at Komaneka at Rasa Sayang, responded to this reviewResponded July 25, 2019

Dear IslandDreamer8,

First of all thank your very much for your recent stay with us here, I really appreciate the time you spent to review us on TripAdvisor. we always value all of the guest feedback in detail with purpose to improve our hotel services & facilities.

It is also fills us with regret to learn that your overall experience was not in par with your expectations, I took careful notes of your comments and shared it with the relevant team. Our Quality Team has been made aware too of your feedback and they will personally monitor on the actions taken to ensure this situation will not reoccur.

We believe that hearing more feedback from you will be very essential for our improvements. We hope you will be kind enough to grant us another chance to show you our improvement in the future at Komaneka at Rasa Sayang.

Sincerely,
Laksmi and Komaneka Family

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Reviewed July 23, 2019

What a wonderful stay! After a long debate as where we should stay I am so glad we stayed at Komaneka monkey forest. Right in the heart of town easy walking distance to everything.
Upon arrival we were treated like family with our 2 young children being fussed upon and played with. I know Balinese people are renowned for hospitality but the staff here are exceptional and friendly. Everyday the staff went out of their way to help Iris (20 months) and Lila (5) feed the fish. My daughters and partner are gluten intolerant and were provided a Custom menu in room and staff were always aware when we went breakfast. ( the menu was different everyday)
The complimentary afternoon tea with Indonesian snacks was lovely.
Yes the pool is a little small and if you were after 5 plus star rooms you may be a little disappointed but to be honest after staying in a huge 5 star resort in Seminyak I would prefer the Komaneka.
Also worth noting you can go to any of the other Komaneka hotels and ubud and use the facilities .

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank nataspurdo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
komaneka-resorts, Front Office Manager at Komaneka at Rasa Sayang, responded to this reviewResponded July 25, 2019

Dear nataspurdo,

Thank you very much for your comments on Trip Advisor after your recent visit to Komaneka at Rasa Sayang.

I am delighted to note that you found the services, environment, style, and setting of Komaneka home met with your expectations. I truly appreciate your recognition of the staff who are the heart and soul of this historic home.

We would like to thank you for having stayed with us, and we all look forward to the opportunity of again welcoming you back to Komaneka at Rasa Sayang.

Sincerely,
Laksmi and Komaneka Family

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