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“Outstanding staff, Central location”

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Komaneka at Rasa Sayang
Ranked #31 of 196 Hotels in Ubud
Certificate of Excellence
Crescent Head, Australia
1 review
“Outstanding staff, Central location”
Reviewed January 13, 2012

This place is perfect. Central location, walk to great restaurants, markets, shops, palace and monkey forest. Outstanding staff who were incredibly friendly and helpful. By second day every staff member called us by name. Complimentary afternoon teas with different selection of Balinese cakes every day. Complimentary local tours with private driver. Complimentary wood carving, weaving, dancing lessions. A la carte breakfast overlooking the infinity pool and coconut trees. Spotless rooms! Were also given free Balinese Massage as we stayed 3 nights. Didn't want to leave! Do yourself a favour and stay here.

  • Stayed January 2012, traveled with family
    • Value
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Helpful?
Thank Cresned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,194 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Bengaluru, India
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 7, 2012

The hotel is the newest addition to the Komaneka family of hotels in Ubud. Its located on the Monkey forest road at the heart of things. But the rooms are peaceful and you hardly hear a peep. It also has great views off the top and the restaurant at the back.

The rooms are beautiful and facilities superlative. My wife was all praise about the spa. The staff are friendly, easy to talk to and always eager to help.

All in all an excellent experience and we cannot wait to go back.

  • Stayed December 2011, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Bharat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 6, 2012

Stayed over the new year at the rasa sayang which I think means ' much love'. Great location, the rooms are fabulous and large and very nicely decorated with the best bed and pillows ever!!

Although small without alot of facilities larger hotels would offer it doesn't seem to matter as the personalized service and amazing staff who remember not only your name but everything you have said to them, make up for anything lacking. Driving you wherever you want to go at no charge, breakfast in room at no charge and we arrived before check in so were given a complimentary lunch and then complimentary massages at the spa.

I unfortunately got a bit sick and they brought me herbal tea and porridge which I didn't get charged for and every single staff member asked me every morning if i felt better.

The only negative and it didn't really matter it was more an observation, was that they could make so much more money from tourists especially Australians if they had more poolside service. Of course it was no problem to ask for a drink but there wasn't really anyone checking if you wanted anything.

Overall I would stay again mainly because of location and the staff .

  • Stayed December 2011
    • Value
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Helpful?
1 Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Kilda, Australia
Level 5 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 5, 2012

My partner and I had booked Komaneka Monkey Forest however upon arrival we were offered a room at Komaneka Rasa Sayang as the Monkey Forest resort were renovating and after seeing the rooms there (quite out dated) Rasa Sayang was much more appealing as its new and quite luxurious.

Upon arrival we were shown our room with a lovely view, however there was a rancid sewerage smell throughout the whole room so our host kindly went to check if there was another room available. We were then shown another room with no view and this also had the really bad smell – so bad we had to all hold our breath, it was horrible. She could not find another room available and we explained we could not stay in a room that smelled so bad and she agreed. We offered to go for a walk while she sorted out the room situation and when we returned after 2 hours, we settled for the room without a view (sadly) and they managed to get rid of most of the smell.

The rooms are designed beautifully and the bathrooms are amazing – large and luxurious. Aside from the bad smell which did go away, these rooms were the nicest we had experienced during our stay in Bali. The staff were very friendly and polite.

The pool is AMAZING… this is not a resort for kids, more a romantic and private getaway to be honest. Breakfast options are brilliant… we could not fault them here.

But we will fault them on our check out!! As we had to check out early (at 7am) due to going on an all day tour with an early start, we decided to store our things in their secured locker room and collect our things upon our return before heading to the airport. When we got back from our tour and asked for our bags, they had lost one of them which contained all of the gifts for our friends and families as well as my cosmetics and some clothing. The staff remained calm but looked very worried. I sat and waited for over an hour in the excruciating heat and was not offered water once. I was constantly questioned over if I did leave my bag there at reception or not, and I remember they put tags on it and took the bag away. We eventually had to leave for the airport as Obama was visiting and the roads and airports were very busy, so sadly we had to depart without one of our bags.
I was emailed by the hotel a few days later stating they had found my bag, and would send it in the mail, however they apparently could not send my cosmetics due to not being able to send them in the post! I’ve never heard of that before… We were sent their work uniform tee-shirts as a gift which was a weird gesture… We left Bali on a massive low after this experience and were horribly disappointed.

Room Tip: Email or call the hotel a few days before arriving and check that everything is ok with your booking...
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  • Stayed November 2011, traveled as a couple
    • Value
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Helpful?
10 Thank seratori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Level 5 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed January 5, 2012

We traveled to Bali for our honeymoon August 2011. For the second week of our holiday we booked the Bali Spirit Hotel in Ubud. Once we arrived at the Bali Spirit, we saw that there was a new hotel being built next door. The Bali Spirit was beautiful, but we were looking for a relaxing vacation, and did not enjoy the constant noise of chainsaws. So we decided to look for a new hotel. As August is the busiest time in Bali, we were having a really hard time finding a room. We walked into the Komaneka at Monkey Forest, they told us they were full, but said that the new Komaneka Rasa Sayang had just opened down the road and would have rooms. So off we went. We fell in love with the hotel as soon as we saw it. The staff was wonderful, always remembered our names, and went out of their way to help us. The room was gorgeous. We loved the complimentary cookies and fruit in our room everyday, as well as unlimited water bottles and purified ice. Breakfast was included, we had about 5 or 6 different options we could choose from, and each breakfast was huge!! Most options would include juice, fruit, coffee/tea, a hot dish (eggs, or indonesian), pastries, yogurt. The pool was beautiful, set against a jungle backdrop and small river. The best part was that because the hotel was new, we had a 50% discount on our room. The location was perfect too, just steps away from endless restaurants, spas, and shops. Everything here was just perfect!

  • Stayed August 2011, traveled as a couple
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Helpful?
Thank samfina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 3, 2012

Our first time to Ubud and we couldn't have been happier with this charming hotel and their amazing service. No detail is left to chance! The rooms are lovely, food is great, and pool and spa are heaven. Close to everything and they'll drive you to most things nearby that aren't. Loved loved loved. Highly recommend!

  • Stayed January 2012, traveled with friends
    • Value
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Helpful?
Thank Pookathecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Level 5 Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 30, 2011

In the heart of Ubud commercial district, yet very quiet and tranquil. Spacious modern rooms. Very tastefully done with attention to the smallest details. A nice spa with a great surrounding. Small, but very open and clean restaurant. The one thing that separates this hotel is their outstanding service by ANY standards. The warmest and the most helpful staff- will bend backwards to make you feel at home (One can request breakfast in the room for no charge).

Room Tip: Rooms on the 3rd floor
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  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SchnTkkr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Komaneka at Rasa Sayang

Property: Komaneka at Rasa Sayang
Address: Jl Monkey Forest, Ubud 80571, Indonesia
Location: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Ubud
#7 Family Hotel in Ubud
#26 Spa Hotel in Ubud
#27 Luxury Hotel in Ubud
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Komaneka at Rasa Sayang 4*
Number of rooms: 32
Official Description (provided by the hotel):
Komaneka at Rasa Sayang Another oasis in the heart of Ubud, located in major city, a simply chic resort offers the most contemporary stylish accommodation to help you enjoy your destination. ... more   less 
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Also Known As:
Komaneka At Rasa Sayang Ubud, Bali

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