Whilst this hotel was certainly good value for the price I had difficulty in rating it.
The rooms were stylishly decorated, clean, smallish but had all the amenities you would need plus some extras that don't usually come with accommodation in this price bracket (bath robes and home made biscuits). The grounds and gardens are beautiful and add to the ambience of being surrounded by green and nature. It is relatively close to Ubud centre given how many hotels and resorts are much further from the centre and a shuttle bus operates routinely. The price for the extra shuttle service if needed at other times is minimal.
Usually we found all the staff more than helpful, courteous, and friendly. But there was one incident which left a very bad taste for me. My husband stayed behind whilst a friend and myself went to view some attractions. We had ararnged that we would come back and pick him up afterwards to have a late lunch together in Ubud. Due to the rain and crowds we were running late and then we struck a major trafiic jam in Ubud centre. I phoned the hotel to speak to my husband and they told me he had gone out. I asked them to check the room which they said they did (we had changed rooms that day) and I also aksed them if they could please check the bale where he had been sitting. The lady on reception told me he wasn't there. The next time I called I asked if he was there and she said that he wasn't. I asked her if they could actually check in the new room and they implied/said they did and he was not and that he had gone out. I can understand difficulties with languages and culture but I also had my friend call 4 more times to check if he was there and if he had been left the message to come in on the shuttle and meet us in Ubud. My friend is a native Indonesian so she was speaking the same language as the receptionist. Not knowing what else to do we ordered lunch for ourselves. We were just finishing when the resort receptionist called to say he was there and she passed the phone onto him. My husband was getting quite distressed by this time (approx 5 pm) as he didn't know if we were alright and he had been waiting for us all day without any lunch himself. No one had checked the room and the telphone in the room was broken. It was a huge mess up that ended in an unpleasant situation for the 3 of us. It could have been easily resolved by walking a few paces and checking the room (it's a small resort). I was extremely upset by this as I know he would have felt quite anquished and we weren't able to relax and enjoy our lunch at all.
What helped me to rate it higher was that the Resort Manger is excellent and always checked with us that things were okay.
The other problem was that when we arrived they checked us into the wrong room with twin beds instead of a queen size bed which we had booked via our Indonesian friend who visited with them beforehand. They changed us to a different room the next day but the first night the room was near the restaurant and I got very little sleep because of some noise outside the room.
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- Also Known As:
- Y Resort Ubud Bali