Royal Kamuela, albeit new is seemingly lacking in terms of personalised service that one will expect from a luxury villa with 10 villas to manage.
A wonderful complimentary foot massage that was thrown into the booking package. It was promised to be a 15 minute foot massage, but turned out to be luxurious 30 minute lie-down experience. The masseurs were both very good.
Villa is huge and well-manicured. Nice mojito as a welcome drink.
Nice touch that we could have breakfast in the privacy of our villa. Selection was good, American, English, French, Indonesian even Japanese. Quality of the food was average though.
Pillow covers(both sides) were stained, and a quick check with our friends staying in an adjacent villa revealed the same conclusion. It was disappointing and somewhat disturbing being unable to find a clean unstained side (out of the four pillows given) to rest your head on.
Unfortunately there was a problem with the water heater in Villa 4 when we were there. We didn't have hot water for the night. When the repair man came the next morning, he said the water heater has been repaired but the water will take about an hour to heat up. After waiting for 1.5 hours, the water was only warm enough for a shower, and not enough to fill the jacuzzi tub for a soak. We had to check out thereafter.
Hotel Shuttle around the Ubud area was provided but my friends and I were rather disappointed to be informed by the reception that the driver left to send some guests to the airport at Kuta, a good 3-4 hours drive away and will not be back for the day. We were also rather shocked when there were cars available, but only one driver who was already on his way to the airport.
Structure of the villa also meant 3cm gaps between the main sliding doors and the room, such that mosquitos could get into the room, which was a rather significant problem as we had a whole week of rain. My friends in the other villa also had the same problem of getting harassed and bitten by mosquitoes in the middle of the night.
- Official Description (provided by the hotel):
- The accolade winning Royal Kamuela at Monkey Forest Ubud is one of Bali's most charming boutique resorts offering a supreme location in the very heart of Ubud. No extra bed available in the villas and this property design is not suitable for children. ... more less
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- Also Known As:
- Royal Kamuela Ubud Hotel Ubud
- Royal Kamuela Ubud, Bali